My stay at Ace Suites Hostel was totally infuriating, for a number of reasons:
1) Ace Suites Hostel refuses to switch on the air con in the dormitories between the hours of 10am and 10pm. Dormitory guests have no control over the air con unit in the room for which they have paid, and the air con is programmed to switch on at 10pm and switch off again at 10am — even if there are still people sleeping or relaxing in the room.
2) The common area is ONLY PLACE IN THE HOSTEL WHERE THE WIFI ACTUALLY WORKS, but it's also extremely hot there, there's no fans, few comfortable chairs, and in the evenings mosquitoes come in through the balcony window (the only source of breeze and ventilation) and bite anyone who is still in the common area.
3) The receptionist demanded that I pay 10 reals (£2) just to take a shower as I was checking out. I was staying in a six-bed dorm and that morning the traffic in and out of the shower had been very busy, and I didn't manage to take a shower before 11:30 check out time. I did, however, go down to reception at 11:25 to make sure that I officially checked out on-time, and ask if it would be OK to run back up to the room to take a shower after returning my key. To my astonishment, though, I was asked to pay 10 reals just to take a shower. It's completely unreasonable to demand further payment from a guest for something so trivial. I wasn't asking for a free lunch — just an extra few minutes to take a shower once the shower was free.