The front desk staff person was not unpleasant, but he wasn't helpful in any way. I explained to him that I had a wife and little girl with me but he said we would be fine in our room. We got to our room and while the room was clean, there was a electric outlet cover missing with the device sticking out. When I sat onto my bed, it immediately sink in, the bed was broken. My wife also has sleep apnea (we should have brought her pillows). I went down to the office and the front desk person was in one of the couches in the lobby area fast asleep. It was only 6 or 7pm. I asked him if we could switch room because the room was unsafe for my little girl. The place is under renovation apparently so I asked for a renovated room. He said they had no other rooms, they were fully booked. I told him the bed was broken and the electrical outlet was sticking out of the wall. He said he couldnt but he would leave a note for his manager. No manager called. I even offered him $20. I then finally just asked for a couple extra pillows and he said they didn't have any. The room was clean. There is no extra latch on the door and the bathroom window exits to the hallway so it feels unsafe. There are some sketchy characters running around but I wasn't too worried about that. I was really concerned for bed bugs but didnt find any. All in all, pretty amateur experience but not completely terrible.