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Tru By Hilton Roanoke Hollins

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Tru By Hilton Roanoke Hollins

Reception
Lobby
Room, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, in-room safe, blackout curtains, iron/ironing board
Room, 1 King Bed, Accessible (Roll-In Shower) | 1 bedroom, in-room safe, blackout curtains, iron/ironing board
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Pet-friendly
  • Breakfast included
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
8161 Gander Way, Roanoke, VA, 24019
  • Hollins University
    6 min drive
  • Agave Azul Mexican Grill & Bar
    9 min walk
  • Roanoke Station
    12 min drive
  • Roanoke, VA (ROA-Roanoke Regional)
    11 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Breakfast included
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Air conditioning
4.6 out of 5, Wonderful, (1660)
The price is €101
for 1 night
includes taxes & fees
2 Jan - 3 Jan
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About this property

Tru By Hilton Roanoke Hollins

Hotel with free breakfast, near Hollins University
This smoke-free hotel features a fitness centre, a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk. Weekly housekeeping is available.
Tru By Hilton Roanoke Hollins offers 82 accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Tru By Hilton Roanoke Hollins. During your stay, you'll be within walking distance of Carvins Cove Natural Reserve. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Hollins University and 8 minutes from Carvins Cove
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business centre. Tru By Hilton Roanoke Hollins also features a fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Roanoke hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Roanoke Hollins Hotel
Tru Hilton Hollins Hotel
Tru Hilton Roanoke Hollins
Tru Hilton Hollins
Tru By Hilton Roanoke Hollins Hotel
Tru By Hilton Roanoke Hollins Roanoke
Tru By Hilton Roanoke Hollins Hotel Roanoke

Tru By Hilton Roanoke Hollins Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laurel

Stayed 1 night in Sep 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was very nice. Clean room. Breakfast included. Great for a quick stay.
Stayed 1 night in Sep 2024

2/10 Terrible

Colleen

Travelled with family and small children
Disliked: Property conditions & facilities
Not thrilled with my stay at your hotel. The room above us people were making noise in the early morning, rolling things around on the floor. The front desk folks were not professional. Also, I have written directly to Hilton about the following. Saturday night 8.31 there was a thunderstorm that took the power off in the hotel. No one was notified of this outrage, I had to call the front desk to learn that the hotel was in battery back up and there was no TV, no internet, and no air conditioning. This made for a very quiet evening and to say the least frustrating. I have not heard back from the email I had previously sent so that is why I am sharing again. Noisy customers one night and many essentials missing one of the other nights. Just not fun!! I hope I will receive a refund or something for this inconvenience. I look forward to hearing from someone. I know my previous message indicated I would hear from someone 3 days. I have not heard anything from anyone! Email is best to reach me and if you could let me what time is best to contact you I will do so. Thank you!! Respectfully, Colleen Gibson 8.29-9.1.2024 room 216 Dilgy1267@aol.com
Stayed 3 nights in Aug 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. The rooms are a little tight, but efficient. There are not many frills, it has more of an efficiency feel rather than a homey fell. Everything was clean and convenient. It sets a little off of the main road so some of the road noise is reduced. I would stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Bill

Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Stayed 1 night in Jul 2024

10/10 Excellent

Jean

Travelled with family
Liked: Staff & service
Sink clogged in bathroom
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything about this place was great. EXCEPT for the floor in my room. It was ABSOLUTELY DISGUSTING!!! You couldn’t see it by looking at it or even walking on it. I checked in late and had to leave early in the morning and I didn’t want to go through the hassle of changing rooms, so I didn’t go back to the front desk. First thing I did was take a shower and the walk from the shower to the bed left the bottoms of my feet BLACK. I cleaned them off with a wet towel and went to bed. The next morning I used the wet towel to wipe a spot on the floor and it left the towel BLACK. I wore socks for my entire stay and left them in the garbage when I checked out. They obviously do not mop the floor when they “clean” the room.
Stayed 1 night in Aug 2024

10/10 Excellent

Sondra, Franklin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean room.
Stayed 1 night in Aug 2024

6/10 Okay

Ekaterina

Liked: Cleanliness
Tru by Hilton was not my thing. They made the rooms very minimalist but that reduced the conveniences, e.g., no microwave, the drapes are not fully blackout, the soap that is tricky to squeeze and too much comes out. The breakfast ended at 9am (on a weekend!!) and didn’t include many options. The only cool thing was a pool table in the lobby and the gym looked nice though I didn’t have time to use it.
Stayed 1 night in Aug 2024

10/10 Excellent

Jillianne

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the full breakfast offering. Didn't enjoy the smallness of the room, lack of pool or hot tub.
Stayed 2 nights in Aug 2024

8/10 Good

Gail

Stayed 1 night in Aug 2024

8/10 Good

Sandy, Landenberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily located just off the highway. Very modern and chic lobby area. Rooms are small but efficient.
Stayed 1 night in Aug 2024

10/10 Excellent

Florjan

Stayed 1 night in Jul 2024

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Texted us after check in to ask if everything was acceptable and if we needed anything.
Stayed 1 night in Jul 2024

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Dianna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key did not work. Front staff coughing in my face. Fire alarm kept going off no sleep.
Stayed 2 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
This seemed like a new-ish property and was clean and well maintained. The room was surprisingly small - no closet or dresser, but rather a sign to put luggage under your bed or hang things on colorful hooks on the wall. The breakfast was disappointing - they really didn't have much except for two automatic pancake machines, but one of those was broken and the other couldn't keep up with the volume of guests (and there weren't even very many). The fitness room was nice and clean and had good equipment, although I wished it had a water fountain.
Stayed 1 night in Jul 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Matthew

Stayed 1 night in Jul 2024