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Coconut Tree West Bay

3.0 star property

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Photo gallery for Coconut Tree West Bay

Outdoor pool
Property grounds
On the beach, scuba diving
On the beach, scuba diving
Aerial view

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Bar
  • Spa
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
West End & West Bay Beach, Roatan, Bay Islands
  • Tabyana Beach
    ‪7 min walk‬
  • West Bay Mall
    ‪15 min walk‬
  • West Bay Beach
    ‪15 min walk‬
  • Roatan (RTB-Juan Manuel Galvez Intl.)
    ‪28 min drive‬

Room options

View all photos for Beach Front Cabin, two Queen beds, 2nd level

Beach Front Cabin, two Queen beds, 2nd level | Terrace/patio

Beach Front Cabin, two Queen beds, 2nd level

  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Beach View Cabin, two Queen Beds

Pool and Beach View Cabin, two Queen Beds | Terrace/patio

Pool and Beach View Cabin, two Queen Beds

  • 37 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow with Garden View 2 double beds

Bungalow with Garden View 2 double beds | Free WiFi, bed sheets

Bungalow with Garden View 2 double beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Cabin with two beds, one double and one personal

Cabin with two beds, one double and one personal | Free WiFi, bed sheets

Cabin with two beds, one double and one personal

  • 29.7 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Rockhouse 1 Bedroom Suite First Level

Rockhouse 1 Bedroom Suite First Level | Free WiFi, bed sheets

Rockhouse 1 Bedroom Suite First Level

  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Rockhouse Suite 3 of 1 Bedroom 3rd Level

Rockhouse Suite 3 of 1 Bedroom 3rd Level | Free WiFi, bed sheets

Rockhouse Suite 3 of 1 Bedroom 3rd Level

  • 65 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon

View all photos for King Bed Cabin with Beach View

King Bed Cabin with Beach View | Terrace/patio

King Bed Cabin with Beach View

  • 36.4 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Rockhouse 1 Bedroom Suite Second Level

Rockhouse 1 Bedroom Suite Second Level | Free WiFi, bed sheets

Rockhouse 1 Bedroom Suite Second Level

  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Cabin with two beds, one Queen and one Double, 2nd Level

Cabin with two beds, one Queen and one Double, 2nd Level | Free WiFi, bed sheets

Cabin with two beds, one Queen and one Double, 2nd Level

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Similar properties

Terrace/patio

West Bay Colonial

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (185)
The price is €149
for 1 room
includes taxes & fees
8 Mar - 9 Mar
West Bay Colonial

About this property

Coconut Tree West Bay

On beach with outdoor pool, near West Bay Beach
At Coconut Tree West Bay, catch some rays at the beach, pamper yourself at the full-service spa or enjoy scuba diving.
Coconut Tree West Bay offers 12 air-conditioned accommodations with coffee/tea makers and a ceiling fan. Rooms open to balconies or patios. Televisions come with cable channels.

Bathrooms include a shower. This Roatan hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Shannie's. Services include facials. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Coconut Tree West Bay. During your stay, you're just a quick walk from Tabyana Beach. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to facials at Shannie's
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • 7 minutes by foot from Tabyana Beach and a 3-minute drive from Gumbalimba Park
  • Airport pick-up and local-area shuttle service available for a fee
  • Cats and dogs welcome free of charge
Coconut Tree West Bay offers its guests a full-service spa and an outdoor pool. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at Coconut Tree West Bay. A shuttle from the airport to the hotel during limited hours and an area shuttle are available for a fee. Free self parking is available.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) from 8:00 AM to 6:00 PM
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Coconut Tree West Bay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 5:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Coconut Tree West Bay Cabin
Coconut Tree Cabin
Coconut Tree West Bay Hotel
Coconut Tree West Bay Roatan
Coconut Tree West Bay Hotel Roatan

Coconut Tree West Bay Reviews

Reviews

6.6
Rating 10 - Excellent. 24 out of 96 reviews
Rating 8 - Good. 18 out of 96 reviews
Rating 6 - Okay. 24 out of 96 reviews
Rating 4 - Poor. 14 out of 96 reviews
Rating 2 - Terrible. 16 out of 96 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
No comment!
Stayed 16 nights in Jul 2024

6/10 Okay

Marvin

Disliked: Property conditions & facilities
Location is prime. Everything else needs improvement. Wouldn’t stay there again.
Stayed 3 nights in Jul 2024

6/10 Okay

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada mal servicio el desayuno no bueno no cable insataciones descuidadas no lo recomiendo por el precio alto
Stayed 3 nights in Jul 2024

6/10 Okay

Mary

The location was great. Our air conditioner leaked water on floor. It made a dripping noise all night. Multiple outlet’s didn’t work. The toilet didn’t flush all the time.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Stayed 4 nights in Jun 2024

6/10 Okay

claudia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
We stayed here for 5 nights we rented cabin 1 panoramic view which offers a perfect view of the beautiful west bay beach and the swimming pool conveniently located right in front of the unit. I enjoyed the property grounds on the back of our unit there is mango and coconut trees and in the morning you can hear the macaws flying near by we could also spot a few guatusas in the area nearby. Front desk manager is nice and friendly they do their best to solve your issues or needs. Housekeeping lady is nice honest and very helpful. I would like to mention you need to let them know if you need your cabin cleaned. Cabins are old but water and a/c works fine. Loud music from George’s restaurant and bar next door ends around 9-10. Water sewer smell and roaches is common in old properties around the beach on islands so keep that in mind as well. This property is located in front of the best beach and has the lower rates compared with other similar properties stay here if that’s your priority if you want luxury stay at the Mayan or similar.
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall a good hotel in a great location, but cleaning services could be better. Garbage wasn’t emptied or sand swept out of the room.
Stayed 3 nights in May 2024

6/10 Okay

Jonathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024

10/10 Excellent

Suyapa, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean, well kept and close to the beach.
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

4/10 Poor

Andrey, Champlin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old, dirty, and poorly maintained. The outside area was not clean, with broken path tiles, lots of trash, and sewer odors. There was no power or water for a day, and there was no immediate communication or resolution provided. However, the Expedia team was incredibly helpful and provided a couple of options. I would not choose to stay there again and would not recommend it to anyone. It's worth paying a bit more to stay somewhere else.
Stayed 7 nights in Mar 2024

4/10 Poor

Tammy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked the convenience to the beach and room size. Did not like the room necessities, very limited and not useable conditions. Reception person only there from 8 to 4 where you were able to access the water bottle or mention issues. Attentive to service requests but 4 out the 7 days we had workers in room fixing things. Dogs in the back barking alot. Construction also going on around our building. Breakfast only had 3 options and not always 3 available. Restaurant not always open on time.
Stayed 7 nights in Mar 2024

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate to book
Fosters is a wonderful group Of people there to make your stay wonderful. Recommend. Locations is at the north of things and that makes it calmer in the evening but still very accessible to all. Rooms cool. Beds cozy. Showers hot.
Stayed 3 nights in Mar 2024

4/10 Poor

Victoria

Travelled with group
Disliked: Staff & service, property conditions & facilities
There were several issues with this property: the property is in very poor condition, it is not kept up, falling apart, staff was not available during the day or night, none was available to answer questions or take care of maintenance issues, I could t get clean towels for five days, Boone cleaned my room for seven days. I do not recommend this property.
Stayed 7 nights in Mar 2024

6/10 Okay

Cristiane

Travelled with family
Disliked: Property conditions & facilities, room comfort
Beautiful view but room was disappointing
The place was old the sheets were dirty saw and cockroach in my room first nite. The office is closed after 5 no one to help you. The room is above a restaurant and very noise all day and nite. During breakfast they didn’t have me tickets for breakfast and the lady refuse to give us food even though I had the key for the room to show her. I left day earlier bc they never clean the room they put stuff to kill the crock roach. 3 days we werw there they never came to clean and we had enough of it and left. I asked for refund and they refused. Also the WiFi never worked fyi
Stayed 4 nights in Mar 2024

10/10 Excellent

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay here, only thing I would have to complain about is that the pool was shut down and the WiFi was not really working.. other than that great location, I had a panoramic view room and the view was breathtaking! I will definitely stay here again with no doubt!!
Stayed 2 nights in Mar 2024

6/10 Okay

France's

Travelled with partner
Disliked: Staff & service, amenities
Good location, huge room, nowhere to sit on deck, asked for chairs, didn’t get any, there 6 nights asked on night 5 if we needed anything, a little late. Nowhere to hang wet towels or bathing suits, overall felt very neglected.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nicolle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Roatan and I’m so glad I stayed at Coconut after days of researching places. Franco at the front desk was great and personable. Felt like we were in a tropical paradise at home! Always made sure our room was clean, breakfast ready and even our laundry done! Don’t think twice, stay here there are lots of things to do. Great wifi, very cold AC and amazing showers! 10/10.
Stayed 7 nights in Feb 2024

2/10 Terrible

Lance

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place was the worst place we have ever stayed. Woke up to cockroaches in our bed (3 different times), our toilet never flushed, shower water was always cold, sheets on bed were filthy, had no wash cloths on property - to name a few issues. The structure of the property looked like it was falling apart. Cracks and rebar seen throughout. The restaurant has a 3 lobster tails for $17 deal one night. Worst lobster we have ever had. The beef fajitas were chewy and tasted awful - inedible. Never ate there again. Total disappointment.
Stayed 4 nights in Feb 2024

8/10 Good

Javier

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Employees very friendly
Stayed 2 nights in Feb 2024

4/10 Poor

kristina

Travelled with family
Disliked: Property conditions & facilities
Clean place and affordable but the toilet worked very poorly, didn’t ever want to flush. Also they crank the AC and lock the thermostat so you cannot get to it. Also had people knocking on our door at 1AM, kind of scary.
Stayed 6 nights in Jan 2024

2/10 Terrible

alejandro, Spring Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was terrible, we have to wait for more than one hour to someone show up to give us the room key, we didn’t have room service, the was one electrical outlet completely out of the box making it unsafe to charge ours phones or any other device.
Stayed 4 nights in Jan 2024

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hot water to start (which they did fix). Our room was so dark that you had to use your phone light to see things clearly at night. They just said tomorrow we will look at it TOMORROW. The shower door would not close. They did not clean the room until asked. There was a hair dryer stuck to the bathroom wall but no outlet to use it. The bathroom door was so hard to close and open. The WiFi was not working the entire time we were there.
Stayed 3 nights in Jan 2024

10/10 Excellent

edward e

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beach front, many restaurants and bars to choose from. Great friendly staff.
Stayed 2 nights in Jan 2024