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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Exterior
Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock
Reception
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Free airport shuttle
  • Gym

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • Monroe Community College
    ‪3 min drive‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, a 24-hour business centre and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free airport, shopping centre and local-area shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 7 meeting rooms. Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A roundtrip airport shuttle (available on request) are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5 AM to 11 PM on request
  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1004 reviews
Rating 8 - Good. 255 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 82 out of 1004 reviews
Rating 2 - Terrible. 71 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rosibel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints except we booked the hotel for the indoor warm pool and we couldn’t use it because the pool was extremely cold
Stayed 2 nights in Nov 2024

8/10 Good

Chazmar

Travelled with partner
Very polite staff. Definetly a good stay.
Stayed 2 nights in Nov 2024

8/10 Good

Knam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa, Chittenango

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in with loshanda at reception and she was so wonderful and kind. She helped me and my family so much and even anticipated our needs. She is an absolute asset to the property
Stayed 1 night in Nov 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

2/10 Terrible

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fridge had rotten food in it
Stayed 1 night in Nov 2024

4/10 Poor

Sara ramos

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
- room was old and not clean. Outlets didn't work. Stayed at the property bc it had a restaurant that was not serving food when I checked in bc they were focused on a catering event. Won't stay again.
Stayed 2 nights in Nov 2024

6/10 Okay

Edwin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was cold
Stayed 1 night in Nov 2024

4/10 Poor

Danielle

Stayed 2 nights in Nov 2024

2/10 Terrible

Yiwei

Stayed 1 night in Oct 2024

6/10 Okay

Kathleen

Travelled with family
Disliked: Property conditions & facilities
Cleanliness was poor along with service
Stayed 1 night in Nov 2024

6/10 Okay

Abbe

Travelled with family
Room was not cleaned and a large pile of dirty towels and sheets were left outside my door for about 18 hours.
Stayed 2 nights in Nov 2024

8/10 Good

Maria Del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Maria, PHILADELPHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel when visiting relatives. Comfortable bed, shower.
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Room was not clean when we entered the sheets were not changed. There was food in the refrigerator from the prior guest. There was no option for lunch at the hotel
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look, it’s a hotel by the airport and it’s mostly what you’d expect. That said the courtyard greenhouse design really surprised me and it made the common area space quite nice.
Stayed 2 nights in Oct 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness
Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Stayed 2 nights in Oct 2024

6/10 Okay

Burçin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It should be more clean and new. Elevators were awful
Stayed 1 night in Oct 2024

6/10 Okay

Mary Beth

Travelled with family
Liked: Cleanliness, amenities
The design of the building is very poor. If you have a room with a balcony that overlooks the center of the hotel, all sounds filter up to your room. There was a function until midnight. We could hear noise and conversations even up the 4th floor. Also, vents in the rooms are connected. We could hear the TV loud and clear at 1 am from the room above us through the vent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Raji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Frederica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Easy and convenience parking
Stayed 2 nights in Oct 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jiazhen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Oct 2024

8/10 Good

john

Liked: Staff & service
Stayed 2 nights in Oct 2024