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DoubleTree by Hilton Rochester

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Reception
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • Free airport shuttle
  • Gym

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    2 min drive
  • Monroe Community College
    3 min drive
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    9 min drive

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (1001)
The price is €128
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, a 24-hour business centre and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the pool and the clean guestrooms
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free airport, local-area and shopping centre shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 7 meeting rooms. Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A roundtrip airport shuttle (available on request) are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5 AM to 11 PM on request
  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 106 out of 1004 reviews" "
Rating 4 - Poor. 86 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Colleen, Tappan

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and amenities are amazing. You are really wowed by the property! We did have a hang up with the staff, and my wife had an odd interaction with the check in staff. I just assume she was new and didn’t understand the process. But, then the next day a different lady who worked there also made a snide comment about conversation and interaction earlier, when it was the hotel staff who were confused and in the wrong. But, other than the 5 min interaction, everything else was very wonderful! Happy with the rooms and the ambience!
Stayed 1 night in Jun 2024

4/10 Poor

Lindsey

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I contacted the front desk after midnight on the night I checked in. I didn't check in till probably around 10:40 PM. Getting into my room. I decided to take a shower, I realized there was no hot water. The faucet on my shower turned a complete 360°. Not a good sign. I contacted the front desk and they informed me that no one was on maintenance at that time. I hung up and then called back again and was offered a room four floors down to either use just a shower or to move to. I did not want to move four floors away at almost 1 AM in the morning. I also did not want to travel four floors just to shower. So, I declined. Maybe it was stupid of me, but I assumed that later that day they would send someone to fix the shower and make it so I did not have to shower elsewhere to receive hot water. This did not happen. I came back and it was the same thing. I decided not to push the issue, so I did not shower for two days. There was plenty of hot water out of the faucet of the sink in the bathroom, so I used that to sponge myself. I would have raised more of an issue if I would have been paying for it on my own, but my company covered this trip. I still don't think it's fair for them to pay this amount of money for a room that had no ability for me to shower. I will be coming back multiple times to Rochester for business, this is not where I will be staying.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rachel

Stayed 1 night in Aug 2024

10/10 Excellent

Rene

Stayed 1 night in Aug 2024

8/10 Good

Edwin Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience
Stayed 3 nights in Aug 2024

8/10 Good

Jessica, Auburn

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Someone in housekeeping needs to go through after a room has been cleaned and make sure that it actually is clean. There was still some garbage between the dresser and the bed. Other than that, it was a good size in space for a double tree.
Stayed 1 night in Aug 2024

6/10 Okay

Lai Ling

Convenience, but not comfortable
Stayed 1 night in Aug 2024

8/10 Good

Darrell

Business traveller
Liked: Cleanliness, staff & service
Nice but expensive
A nice stay but not for almost 409 a night. Was too expensive.
Stayed 1 night in Aug 2024

8/10 Good

Angeline

Liked: Property conditions & facilities
The hotel facility was attractive and initially we were impressed. However, lack of readily available drinking water was a negative. Most hotels have some water in the lobby. The ice machine on our floor (2) was broken and looked like it had been for some time. There was water available to buy for $4 a bottle. Asked for a towel and bar of soap in the evening on our way up to the room but it never arrived to our door. The room housekeeping job was good, but there was a towel and some garbage on floor in hallway from the evening into the next morning when we left. We didn’t get to use the pool but it looked nice.
Stayed 2 nights in Aug 2024

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some front desk staff were friendlier than others. I asked 3 times for more shower gel before tracking down a house keeper who brought it to me right away. Overall I would stay there again as it is convenient for what I need to do when I’m in Rochester.
Stayed 3 nights in Aug 2024

4/10 Poor

Dominique, Belleville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room was not cleaned everyday, there were no sheets for the pull out bed and we had to wait over an hour for them (after contacting the front desk twice), the toilet didnt work correctly (and we asked for it to be fixed), the TV stopped working in the middle of the night 2 nights
Stayed 4 nights in Aug 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton DoubleTree Rochester, NY
On arrival staff was nice. Checked in my room. Pulled my sheets back. Comforter had blood stains on it and was discolored. Called the front desk, security brought me sheets. No comforters were available. I was not offered another room until the following day. Terrible stay and will never stay at the Hilton DoubleTree in Rochester, NY ever again‼️ Hotels.com should remove them from your site immediately
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Lai Ling

Convenience. But not comfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Breahna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great, this will be the hotel I stay at from now on
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and it was very conveniently located
Stayed 2 nights in Aug 2024

10/10 Excellent

Christian

Stayed 1 night in Aug 2024

8/10 Good

Debbie

Disliked: Cleanliness, property conditions & facilities
Disappointed
The room itself was dirty. There was a bottle cap on floor by the one bed that was never picked by staff. The beds were only half made, the shower did not work on our last day. We did not receive value for money.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vicky

Stayed 1 night in Aug 2024

8/10 Good

Diana M.

Business traveller
Liked: Amenities, property conditions & facilities
Good stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Anil

Stayed 1 night in Jun 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is neat, clean, safe, and quiet. A little hard to hear the front desk clerk.
Stayed 1 night in Jun 2024

8/10 Good

Lynne

Really hot in lobby bar area
Stayed 1 night in Jun 2024