We were traveling for a Mayo appointment and dealing with an unknowing health issue alone is stressful enough. Add in appointment date changes and having to change flights and all that traveling entails - I was overwhelmed, stressed and exhausted. When our appointment date changed the host not only cancelled our first reservation but also ensured we had a similar place to stay since our original booking was taken for the timeframe we changed to. They got us rebooked. Also when we got to leave earlier than expected they were responsive, quick, and provided a fair solution. The rental spot was probably the only easy part of our journey. And it made a huge difference. The place itself was clean, charming and conveniently near Mayo. Having a kitchen space and pots/pans was a big win for us.