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"Very spacious suite with everything you will need. It would have been a 5 star review if only the staff were more welcoming and helpful. " More
30 Jul 2019 by Urban Residences team
Thank you for reviewing you stay! We hope to welcome you again in the future. Kind regards, Urban Residences team
26 Sep 2018 by Urban Residences Team
Dear A, Thank you very much for your review. I am sorry to hear about the check-in, we always want our guests to feel welcome when they visit us. We hope you give us another chance and make it a 5-star experience for you! Kind regards, Urban Residences Team
8 May 2018 by Urban Team
I can’t thank you enough for your kind review of your stay at Urban Residences!
16 Aug 2024 by Daphne - Marketing
Thank you for your feedback! We're glad to hear that you found the studio spacious and well-equipped kitchen. However, we're sorry to learn that your night was disturbed by mosquitoes, which affected your comfort.We appreciate your comments and will certainly take these issues into consideration to improve the experience for future guests. We hope you'll give us another chance in the future!Kind regards,
11 Jul 2024 by Daphne - Marketing
Dear Rolf,We appreciate your feedback! Could you please give us more details into why you given us only 2 stars! Warm greetings,
30 Jul 2019 by Urban Residences Team
Thank you for reviewing you stay! We hope to welcome you again in the future. Kind regards, Urban Residences team
15 Nov 2018 by Urban Residences Team
Thank you for your kind review!
As a guest of Urban Residences, you'll find multilingual staff, laundry facilities, and express check-out. WiFi is free in public spaces. Urban Residences also features a front desk safe and a lift. For a fee, parking is available. This 4-star Rotterdam aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Urban Residences offers 78 accommodations with laptop-compatible safes and espresso makers. This accommodation offers separate sitting areas. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 38-inch LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 9:00 PM. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.
Each guest, including children, must present valid government-issued ID at check-in.
This property accepts families and couples only for apartment bookings.
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests may request two single beds instead of one double bed. Additional fees apply.
If unable to provide a valid credit card at check-in, the general deposit is required in cash for penthouse bookings. A cash deposit of EUR 150 applies for studio bookings, and EUR 300 applies for apartment bookings.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The listed deposit applies to Penthouse bookings. The deposit is EUR 500 per stay for Apartments and EUR 300 per stay for Studios.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.
