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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Property amenity
Property amenity
Bar (on property)
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Spa
  • Pet-friendly

Explore the area

Map
Europa-Park-Strasse 4/6, Rust, BW, 77977
  • Europa-Park
    16 min walk
  • Bierkeller
    1 min walk
  • Europa-Park Hotel Re Bus Stop
    1 min walk
  • Strasbourg (SXB-Strasbourg Intl.)
    53 min drive

Room options

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

  • 26 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

Similar properties

Exterior

MOXY Rust

Pet-friendly
Free WiFi
Air conditioning
Gym
4.5 out of 5, Wonderful, (636)
The price is €171
for 1 night
includes taxes & fees
1 Jan - 2 Jan
MOXY Rust

About this property

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Family-friendly hotel with full-service spa and free breakfast
A full-service spa, a restaurant and a health club are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers 120 air-conditioned accommodations, with a hairdryer. Flat-screen televisions come with satellite channels.

This Rust hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a steam room and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar, you're just a quick walk from Elzwiesen Nature Reserve. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Indulge with manicures and pedicures, body scrubs or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Just a 2-minute drive from Rulantica and a few minutes from Europa-Park
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

A business centre and a meeting room are available. A children's pool, spa services, and a terrace are also featured at the family-friendly Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Rust hotel.

Guests are served a free buffet breakfast.
Castillo – This buffet restaurant only serves dinner.
Buena Visa Club – On-site bar. Open daily.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Europa Park is closed from December 24-25, 2024 and January 13 - March 21, 2025. Rulantica Water Park is closed from November 12-22, 2024 and December 24-25, 2024.
Tickets valid for a one-day visit to Rulantica must be purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased purchased in advance by calling the theme park directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

  • Pets: EUR 13.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 18.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The check-in location differs from the property location. To check in, guests will need to go to Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 216 reviews" "
Rating 8 - Good. 73 out of 216 reviews" "
Rating 6 - Okay. 9 out of 216 reviews" "
Rating 4 - Poor. 2 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel europa Park
Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
Stayed 3 nights in Aug 2018

8/10 Good

Emily, State College, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.
Stayed 1 night in Jun 2018

6/10 Okay

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Phil, Peterborough, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!

10/10 Excellent

Ieva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely incredible
One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.

10/10 Excellent

Alrumaidhin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nido, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids enjoyment
I stayed twice at the Europa park, the first time was at in Santa Isabel hotel and this time at the Castillo Hotel. Both hotels are ok and the rooms have four beds. The bath room has shower, toilet seat, soup and towels only. You need to request bath rope and towels if you intend to use the swimming pool from the reception. The buffet breakfast does not contain French toast, pan cake or waffle. But overall, it is ok for a park hotel.

10/10 Excellent

Alex, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids
Fantastic for kids and adults

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
we had 3 nights at this hotel. from check-in to check-out overall a great experience! we loved the themed room - spacious, nice bathroom, very clean. we loved the breakfast buffet and the fact that we could choose a different hotel each morning. the wellness facilities are also tops. love to come back!

8/10 Good

greg, Twin Waters Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great theme hotel at Europa Park
We had a great time at this hotel and it is next to the theme park so access was easy.

10/10 Excellent

KP Pezeshkan, Naples Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been to a lot of theme park hotels... All around the world... This hotel was tops... As far as closeness to the theme park... It couldn't be any closer to the park entrance ... Overall experience 10... They even allow pets... For an extra 13 Euros per day...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel and value for money!
Great value for money and beats the Disney hotels by a mile, in Paris or elsewhere. Great hotel for the family with a pretty cool well done castle feeling, which kids loved, combined with back door access to a great amusement park. When I was told it was better than Disney I was skeptical but no longer. Only downside is during the few hot days per summer it was a bit warm as no AC in the rooms, but it was bearable as windows can be left open without a mosquito invasion, plus a few small fans we brought helped allot. As a very frequent traveler I could find no notable faults with this hotel, staff were helpful, food was good and all was clean and very well maintained. A 5 star 4 star hotel. The Euro Park was a great surprise, a great Park for all ages. We will be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castillo Alcazar
This is a lovely hotel and so easy for visiting Europa park. The restaurant is good quality (for a buffet), but didn't rate the A La Carte Don Quijote restaurant. There are a few things that could be better, like tea making facilities etc, but nothing major. Try a swim in the Santa Isabel outdoor pool which is beautifully heated so can be used all year round.

8/10 Good

Fred, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation and resort/park activity, strongly recommended again.
Overall great park, v. good hotels. Staff were v. friendly, Excellent buffets both breakfast and dinner with great value for money. I would strongly recommended to all families if they have a chance to go. I would recommed hotels to get ice makers in all floors and much preferable if they get small fridges in rooms. Also the park closed early on Sunday eve @ 8 pm, then express train stopped same time, we had to walk all the way to our hotel from the end of the park after v. tiring day. They should have kept the train going at least 30-40 min after closing time to make it easier to return to hotels. All our family were v. happy with the 2 days we spent there.

10/10 Excellent

Kate, Horgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely superb!
Fabulous hotel in great location. The check in was very friendly and although we couldn't get into our room until 3pm we were able to leave our luggage in a separate room. We went with friends and the check in host was able to move our rooms next to each other, no problem at all. Our hotel room (standard family no a/c) was fantastic. A great size with bunk beds for the children, a big double bed and comfortable pillows! The ensuite had a shower, not a bath, but again was a great size. The restaurant for dinner had a kids play area which meant they coukd play until dinner arrived. Food was ok, not superb but not bad either - the children's menu was good. Breakfast was excellent - I've stayed in lots of hotels but this was by far the best choice of food. Really impressed. We will definitely return.

10/10 Excellent

S, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids!
Clean, convenient and non-smoking! The kids loved the "castle experience" and were intrigued for 2 solid days. The proximity to the park is worth the money. So easy to go back if you've forgotten something or just need a break. Very clean and the breakfast was great, with enough variety to suit everyone. Would definitely go back.

10/10 Excellent

ALESSANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Corinne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Stayed 2 nights in Sep 2021

10/10 Excellent

Wolfgang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt
Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Stayed 2 nights in Jun 2021