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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board
Reception
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar) | Room amenity
Room amenity

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪5 min walk‬
  • Quarry Park
    ‪11 min walk‬
  • Westfield Galleria at Roseville
    ‪5 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar) | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 26.4 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Hotel with free parking, a quick walk to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area and camper van/bus/lorry parking are on-site.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Rocklin. During your stay, you're just a quick walk from Sierra College. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • To-go breakfast served daily for a fee
  • Amenities include a business centre, multilingual staff and a lift
  • Guests speak favourably about the breakfast and the location
  • 5 minutes by foot from Sierra College and a 2-minute drive from Johnson-Springview Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available.

This Rocklin hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 357 out of 1007 reviews
Rating 8 - Good. 215 out of 1007 reviews
Rating 6 - Okay. 167 out of 1007 reviews
Rating 4 - Poor. 128 out of 1007 reviews
Rating 2 - Terrible. 140 out of 1007 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
Ok place.
Stayed 1 night in Jan 2025

6/10 Okay

Rita

Travelled with family
Disliked: Amenities, property conditions & facilities
Probably will not stay again.
Stayed 1 night in Dec 2024

4/10 Poor

Shana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay on this property - there are pimps, drugs, filth, bugs in the rooms, poor TV reception, poor breakfast bar. Expedia will not reimburse you if you check out and go to a different hotel. Definately do not bring children to this property the doors to the rooms have big gaps so everything outside is felt, smelt and heard. There are multiple trains blowing their horns all night long. The furniture in the rooms are not aligned so there are sharp edges and unsafe.
Stayed 2 nights in Dec 2024

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable and unclean.
Wasn’t clean. Smells of Dogs and cat’s pee in the elevator. Bathroom title was broken and rocking when steps on. Heater and ac lacking water. Bed sheets have stains. Bed was hard.
Stayed 2 nights in Dec 2024

8/10 Good

Rob, Alta

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Denise

Stayed 1 night in Oct 2024

10/10 Excellent

Ajmal

Stayed 1 night in Dec 2024

8/10 Good

TRANELL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing & excellent customer service
Stayed 1 night in Dec 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

CHAD, Grass Valley

Liked: Cleanliness, staff & service, amenities
Employees at check in were very nice and friendly. Better than average continental breakfast provided in the mornings including eggs, sausage, waffle station, juice, coffees, cereal station and more with a fair amount of seating. My room was clean and beds were comfortable. My biggest complaint were the thin walls, you can hear everything. I believe the neighbors next to me in Room 211 may be living in there... very loud and inconsiderate people that played loud music and every other word was a swear word. Luckily it didnt go late into the evening or there would have been issues. Lots of fast food restaurants and an Early Toast breakfast restaurant all within walking distance. Easy freeway access and overall quiet outside. I did see police patrolling the area one evening, but thats Rocklin (small city). Good to see them doing their job. Overall id give this location 3-3.5 stars and the price was right.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Anthony

Travelled with family
Disliked: Amenities
TV in the room was not working, rust near the shower head
Stayed 1 night in Dec 2024

6/10 Okay

Lupe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
mattress sets in garbage can made me think infestation. also hitting the bottom of the mattress makes so much noise.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

8/10 Good

Adela

Travelled with partner
Bathroom was horrible. Just a dirty experience
Stayed 1 night in Aug 2024

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean alittle noisy but definitely would stay again
Stayed 2 nights in Dec 2024

8/10 Good

Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
It work out great for a concert at Thunder Valley Casino. Plenty of restaurants choice
Stayed 1 night in Nov 2024

10/10 Excellent

joel

Stayed 3 nights in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Okay for one night
Check in was fine, the gal at the desk was very friendly. Lobby cleanliness and organization was good too. Our room was dated. The bathroom needs an overhaul and our tv wasn’t great. There was no guide for channels on the tv and the system was very slow to respond. Also I have no problem with tattoos,however I do draw the line at visible hickies. Not attractive or professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Audrey

Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast
Stayed 2 nights in Nov 2024