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Hôtel Donibane Saint-Jean-de-Luz by Accor

3.0 star property

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Photo gallery for Hôtel Donibane Saint-Jean-de-Luz by Accor

Terrace/patio
Front of property
Seasonal outdoor pool, open 6:30 AM to 10:30 PM, free pool cabanas
View from property
Down duvets, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Room service
  • Pool
  • Pet-friendly

Explore the area

Map
4 Avenue de Layats, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Church of St-Jean-Baptiste
    ‪3 min drive‬
  • Chantaco Golf Club
    ‪5 min drive‬
  • Port de Saint-Jean-de-Luz
    ‪5 min drive‬
  • Biarritz (BIQ-Pays Basque)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Down duvets, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Multiple Beds

Down duvets, in-room safe, desk, laptop workspace

Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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  • Parking included
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4.7 out of 5, Exceptional, (911)
The price is €77
for 1 room
includes taxes & fees
3 Apr - 4 Apr
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About this property

Hôtel Donibane Saint-Jean-de-Luz by Accor

Family-friendly hotel with fitness centre and seasonal outdoor pool
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a seasonal outdoor pool, conference space and concierge services are on-site.
Hôtel Donibane Saint-Jean-de-Luz by Accor offers 60 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 36-cm LED televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hôtel Donibane Saint-Jean-de-Luz by Accor, you'll be within walking distance of Bay of Biscay. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at DONIBANE, a buffet restaurant with garden views
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute drive from Port of Saint-Jean-de-Luz Ciboure and a few minutes from Church of St-Jean-Baptiste
  • Pets welcome for a fee
Hôtel Donibane Saint-Jean-de-Luz by Accor offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hôtel Donibane Saint-Jean-de-Luz by Accor.

This 3-star Saint-Jean-de-Luz hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.
DONIBANE – Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service is available.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10 AM for a fee: EUR 13 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • DONIBANE

Things to do

  • Bowling alley
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Bowling alley
  • Cot (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 861 square feet of conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 36-cm LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during January, February and March:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per night
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 13 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in December.
  • Pool access available from 6:30 AM to 10:30 PM

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Donibane
Donibane Saint-Jean-de-Luz
Hotel Donibane
Hotel Donibane Saint-Jean-de-Luz
Hotel Donibane SaintJeandeLuz
Hotel Donibane
Hôtel Donibane Saint Jean de Luz
Hôtel Donibane Saint-Jean-de-Luz by Accor Hotel
Hôtel Donibane Saint-Jean-de-Luz by Accor Saint-Jean-de-Luz

Hôtel Donibane Saint-Jean-de-Luz by Accor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 407 reviews
Rating 8 - Good. 176 out of 407 reviews
Rating 6 - Okay. 43 out of 407 reviews
Rating 4 - Poor. 8 out of 407 reviews
Rating 2 - Terrible. 1 out of 407 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

jean pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
a wonderful welcome great food
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stopover hotel
This was a stopover on our way back to the UK from Spain. We arrived quite late and so chose to grab a takeaway from the McDonalds opposite and eat in the room. We stayed as a couple with one small dog. The hotel is lovely and the receptionist was helpful. The room was small but adequate. The bed was comfy but the pillows were dreadful. The bathroom was well equipped but there was dust on the skirting and boxed in pipes which wasn’t nice. The toilet roll holder was also broken. All in all we would stay here again.
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Wonderful warm friendly welcome. Comfortable yet Simple room with spacious bathroom. Excellent restaurant with superb service. All in all an excellent t stay.
Stayed 1 night in Nov 2019

6/10 Okay

Chandrika

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Value
Staff are friendly and provide good service. Outside the gardens are stunning and a nice pool area are stunning but the actual bedrooms are very, very small and a horrible colour scheme. Restaurant good value.
Stayed 4 nights in Oct 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service
Hotel Donibane Stay
It was a pleasant hotel with a reasonable restaurant. The staff were all very friendly and especially helpful. I stopped for the night on route to a business event in Madrid.
Stayed 1 night in Jul 2019

10/10 Excellent

Mr B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance, excellent food, brilliant pool, No fridge but froze our cool bag blocks!
Stayed 1 night in Jul 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Hotel Donibane
We had a very enjoyable stay in Hotel Donibane. Staff were friendly and professional. Rooms were small but clean and comfortable. Although for those staying in height of summer, there was no air con in the rooms. Facilities were very good and clean and we were really happy with the heated pool and small studio gym. It was a walkable distance to the town at 30mins each way. Would recommend!
Stayed 7 nights in May 2019

8/10 Good

Adolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stopover
Easy access from motorway, ideal for overnight stop with excellent standard and comfort.
Stayed 1 night in Mar 2019

10/10 Excellent

John

Nice, honest hotel!
Perfect overnight stop between France and Spain Very helpful staff, decent restaurant, has a heated pool. Room was adequate. Very happy and would stay again!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were simple and small but it was very clean and comfortable. The garden and restaurant were beautiful!!!
Stayed 1 night in Jun 2018

6/10 Okay

Tony

Liked: Staff & service
Reasonable hotel for a short stay
We chose this hotel because the price was OK given how expensive nearby San Sebastian properties were. The hotel is a little old on the inside and rooms VERY small. Bed comfort was ok. The restaurant was nice and had good food. Overall, though, for the price it was a bit disappointing, particularly small room size.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were exhausted & Thank you Hotels.com we were able to go online & book @ short notice, due to a problem on our journey from Southern Spain to Home in South West France. The welcome was exceptional, massive apologies as the restaurant was closed due to the time we arrived. Which was not a problem to us, as we just wanted to shower change & relax. The free bottles of water in the room were great, I went down to reception / bar & asked If I could buy some cold drinking water, nice gentleman said u have bottled water in your room, I said yes but its warm. 2 cold bottles given, no charge. Early start to return home, Great buffet breakfast from 7h, excellent, lovely staff, great room, great parking. Thank you Hotels.com & Hotel Donibane. We will be back
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good convenient hotel.
Stayed overnight enroute to Spain.Ideal location for us as just off the motorway.We really like to pick properties with parking facilities and this hotel ticked all the boxes.Friendly staff, both reception and dining. Room clean and very comfortable and of a reasonable size.Despite the negative reviews regarding the food at this hotel we found our dining experience to be very good,with well prepared and presented food at a very reasonable price for France.We ate from the a la carte menu,starter and main plus drinks for around 70 euros,one could eat at a lower price when choosing the plate of the day menu.All in all for us a perfect stay.

8/10 Good

Thomas, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick stop
I stayed here with friends for one night at the start of a trip across the Pyrenees. The hotel was very comfortable, the restaurant was nice and the staff were very helpful. The pool was also a very nice touch!

8/10 Good

Diane, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Whilst travelling we stayed overnight at this hotel. Very quick and professional check-in room was satisfactory and the beds were very comfortable. The bar & restaurant were very good and sitting in the lovely garden was a pleasure. A very good and pleasant overnight stop and we would certainly use this hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Have stayed in this hotel many times. very easy to find as just off exit for St Jean de Luz North. Very comfortable and excellent staff. Rooms are small but very comfortable. Restaurant is very good but limited menu. Highly recommend.

10/10 Excellent

Michelle, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop between France and Spain
I booked this hotel as an overnight stop between France and the Santander ferry. It was ideal - just a couple of minutes off the motorway, and 20-30 minutes to walk into St Jean, depending on whether you follow the busy road or take the scenic route along the coastal walkway. Excellent restaurant, and very nice grounds. Wifi worked well. Some people call the rooms 'basic', and they aren't over elaborate, but I certainly had everything I needed. I'd definitely stay here again if wanting an overnight stop on this coast.

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We have stayed in this hotel on a number of occasions. Everytime we go back they have made improvements to the hotel. It is in a good location, very easy to find, staff are excellent, restaurant is very good. The rooms are a little small but the rest of the package more than compensates.We will go back to this hotel again and again.

8/10 Good

Brian, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Just off main road, ideal as an overnight stop. Room O.K. small but functional.

10/10 Excellent

adam, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Had a great stay here, arrived late at night to a very friendly welcome. While the room was basic it was very clean and for once the heated towel rail in the bathroom worked, something that cannot be said for far more expensive hotels. A top location too, close to the motorway but far enough away not to be effected by traffic noise, definitely be staying here again!