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Hôtel Le Relais Saint Jacques

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hôtel Le Relais Saint Jacques

View from property
Interior entrance
Comfort Double Room + | Balcony
Marina
Comfort Double Room + | Premium bedding, memory-foam beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Breakfast available
  • Free WiFi

Explore the area

Map
13 avenue de Verdun, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
  • Maison Louis XIV
    ‪4 min walk‬
  • Church of St-Jean-Baptiste
    ‪4 min walk‬
  • Maison de l'Infante
    ‪5 min walk‬
  • Biarritz (BIQ-Pays Basque)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory-foam beds, minibar, in-room safe

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Accessible, Ground Floor

Double Room, Accessible, Ground Floor | Premium bedding, memory-foam beds, minibar, in-room safe

Double Room, Accessible, Ground Floor

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, memory-foam beds, minibar, in-room safe

Comfort Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room +

Comfort Double Room + | Premium bedding, memory-foam beds, minibar, in-room safe

Comfort Double Room +

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Campanile Saint Jean De Luz

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.7 out of 5, Exceptional, (891)
The price is €78
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Campanile Saint Jean De Luz

About this property

Hôtel Le Relais Saint Jacques

Hotel in Saint-Jean-de-Luz, a short walk to Bay of Biscay
This hotel features a front desk safe and free Wi-Fi in public areas.
Hôtel Le Relais Saint Jacques offers 17 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hôtel Le Relais Saint Jacques. During your stay, you're just a quick walk from Bay of Biscay. You'll find features such as free WiFi in public areas and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe and a lift
  • Just a 4-minute walk from Maison Louis XIV and 6 minutes on foot from Bay of Biscay
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hôtel Le Relais Saint Jacques, you'll find a front desk safe and a lift. Public spaces have free WiFi and wired Internet.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 20 per day); reservations required
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 11.50 for adults and EUR 11.50 for children

Things to do

  • Bicycle storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 11.5 for adults and from EUR 11.5 for children
  • Nearby parking fee: EUR 20 per day (164 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Qualys Hotel Relais Saint J
Qualys Hotel Relais Saint J Saint-Jean-de-Luz
Qualys Relais Saint J
Qualys Relais Saint J Saint-Jean-de-Luz
Hôtel Relais Saint Jacques Saint-Jean-de-Luz
Relais Saint Jacques Saint-Jean-de-Luz
Le Relais Saint Jacques
Hôtel Le Relais Saint Jacques Hotel
Hôtel Le Relais Saint Jacques Saint-Jean-de-Luz
Hôtel Le Relais Saint Jacques Hotel Saint-Jean-de-Luz

Hôtel Le Relais Saint Jacques Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 281 reviews" "
Rating 8 - Good. 84 out of 281 reviews" "
Rating 6 - Okay. 16 out of 281 reviews" "
Rating 4 - Poor. 2 out of 281 reviews" "
Rating 2 - Terrible. 1 out of 281 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Stay
Loved this hotel. Very helpful and friendly staff. Great location. Located across the road from the train station, so need for a car. Two minute walk to the centre of town restaurants and cafes. Short stroll along port to beach. Will go back there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Amenities
Very Helpful and considerate. The Hotel was charming and spotless
Stayed 2 nights in Sep 2024

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, amenities
We had a very nice stay. Friendly staff. Very nicely decorated room. Close to the train station and downtown. Very quiet.
Stayed 2 nights in Sep 2024

8/10 Good

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property………. One complaint 2 single beds in a room pushed together Not very romantic
Stayed 2 nights in Aug 2024

8/10 Good

Benjamin

Stayed 1 night in Jul 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is across the road from the train station which was very convenient. The room was a bit small but very clean. The hotel is close to so mean wonderful restaurants.. If we go back to. Saint John de luz.we will definitely stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wee hotel directly opposite railway station and bus stops. Lovely clean safe area close to shopping , restaurants, market and beautiful main square..
Stayed 6 nights in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The location of this hotel was perfect. We were rail travellers so a hotel opposite the station was ideal. It was very easy to walk into the town and there were many lovely restaurants and bars. The staff were friendly, helpful and accommodating. Our room on the top floor was lovely with views over the water and surprisingly quiet given the location. The bed was comfortable, the room and bathroom clean and well serviced. An ideal short stay!
Stayed 3 nights in May 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little 3 star opposite the Gare Very good breakfast and clean rooms Some nice small touches too like bon bons in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Ellaine

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was very pleasant and helpful. The hotel was in a great location to access the downtown area for shopping, restaurants and beach. It was also very convenient for the train station where we arrived and bus stop we used to leave from. The room was clean and comfortable. We were happy to have a/c, the juliet balcony and a fridge!
Stayed 2 nights in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel was very easy to find being opposite the train station and the old town and the beach were easily accessible. The bed was very comfortable and it was helpful to have a fridge and tea and coffee making facilities.
Stayed 2 nights in Jul 2023

8/10 Good

ROBERT, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023

8/10 Good

Heather

Stayed 1 night in Sep 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
National
Stayed 2 nights in May 2022

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, difficult parking
Stayed here one night, everything was clean and in working order. The hotel is on a busy street but the windows are well insulated so the noise wasn't a problem. The bed was very comfortable, the mattress was soft and they gave lots of pillows. Parking wasnt easy to find and it's paid, if you have heavy luggage you might have to carry it a bit.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just a great place to stay. Professional and good natured team. Tidy room. Super bathroom. Fantastic aquarium in breakfast room
Stayed 1 night in Dec 2019

10/10 Excellent

CHRISTIAN P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Jacqueline

Liked: Cleanliness
Disappointing. Too chaotic and cramped!
The hotel is difficult to find as it is right on a roundabout. There is limited tight parking. Check in was efficient. The room was small, tired and a small bed. Limited tea/coffee facilities. I requested more milk capsules and was told they would be brought to the room. They never arrived and then reception had closed. Check out was a fiasco. Had to wait and the receptionist was in a blind panic. She took my payment and then insisted it hadn’t gone through. She took it again and yes, she charged me twice. To their credit they contacted me two days later and apologised.
Stayed 1 night in Sep 2019

8/10 Good

JEREMY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais St Jacques
Great location opposite the train station. Friendly staff. Room clean and comfortable.
Stayed 5 nights in Sep 2019

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Paul, Ossining, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
lovely main floor - bar and restaurant. Our room was very small but functional. Parking is a real challenge\
Stayed 1 night in Aug 2019