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Le Relais de LHermitage

3.0 star property

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2 outdoor pools, pool umbrellas, pool loungers
Children’s activities
Reception
Beach nearby, beach towels, beach volleyball
Premium bedding, minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
L'Hermitage, Avenue de la Mer, St Gilles-les-Bains, Saint-Paul, 97434
  • Plage de L'Hermitage
    ‪7 min walk‬
  • Garden of Eden
    ‪11 min walk‬
  • Aquarium de la Réunion
    ‪5 min drive‬
  • Saint-Denis (RUN-Roland Garros)
    ‪43 min drive‬

Room options

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Triple Room

Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard double room

Premium bedding, minibar, in-room safe, desk

Standard double room

  • Sleeps 2
  • 1 Double Bed

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About this property

Le Relais de LHermitage

Salt air and 2 outdoor pools, near Plage de L'Hermitage
Spend the day on the nearby beach where you can enjoy volleyball. Then return to Le Relais de LHermitage for a meal at one of the hotel's 2 restaurants. Housekeeping is available once per stay.
Le Relais de LHermitage offers 161 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Saint-Paul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Le Relais de LHermitage, you're just a quick walk from Plage de L'Hermitage. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes volleyball and bicycles to rent
  • Within a 10-minute walk of Plage de L'Hermitage and Casino de Saint-Gilles
  • Airport shuttle service available for a fee
As a guest of Le Relais de LHermitage, you'll find 2 outdoor swimming pools, Access to hot tub, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. Event space at this hotel measures 237 square feet (22 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Le Relais de LHermitage. Self parking is free.

Guests are served a free English breakfast daily from 6 AM to 10 AM.
Case Vanille – This restaurant serves lunch and light fare.
Le Papayer – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open selected days.
Le Tamarin – This bar overlooks the garden. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Case Vanille
  • Le Papayer
  • Le Tamarin

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Hot tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 237 square feet of conference space
  • 3 meeting rooms
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Relais de LHermitage

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per child: EUR 65 (from 4 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per child: EUR 65 (from 4 to 12 years old)
  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Novotel Réunion
Hotel Novotel Saint-Gilles
Relais LHermitage
Relais LHermitage Saint-Paul
Relais LHermitage Hotel
Relais LHermitage Hotel Saint-Paul
Le Relais de LHermitage Hotel
Le Relais de LHermitage Saint-Paul
Le Relais de LHermitage Hotel Saint-Paul

Le Relais de LHermitage Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 412 reviews
Rating 8 - Good. 176 out of 412 reviews
Rating 6 - Okay. 110 out of 412 reviews
Rating 4 - Poor. 30 out of 412 reviews
Rating 2 - Terrible. 12 out of 412 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Petra

Liked: Cleanliness, staff & service, room comfort
Fun holiday!
Lovely hotel. Friendly staff, good food, excellent location. Family room for 4 people is a bit small. Averall though, good value.
Stayed 9 nights in Jun 2018

2/10 Terrible

Sanj, Mauritius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom - not clean, black moisture traces in between tiles. Broken soap tray. Cockroach presence. Hotel needs serious renovation. First stay was some years back. Conditions are still same . No improvement since its renamed as le relais de l'hermitage. For current price paid, one can find better hotels in the neighbourhood.
Stayed 2 nights in Apr 2018

6/10 Okay

CL, England- South East

Liked: Cleanliness, property conditions & facilities
A tropical paradise but fluent French is essential
Lovely hotel, near a beautiful beach. The gardens were lovely, the swimming pools were brilliant. There were plenty of sun loungers to relax on, and it was right next to a safe sandy beach. As an English woman travelling with my teenage daughter, but without a man I felt ignored and overlooked, and on a couple of occasions it was assumed by hotel staff that I was a member of a larger party. Very little English was spoken, even by the "English speaking" staff. At check in we were given our key and told to keep walking up the corridor. We weren't told where anything was. There was a direct access to the beach through a coded gate, we only worked this out by watching other people. We asked for the code at reception, but then couldn't work out what to do so continued to go the long way round until another guest showed us. We then directed other confused guests. I had asked for a non-smoking room- it wasn't. I would have liked non-feather pillows, but asking for them was way beyond my basic level French. Food in the hotel was limited and expensive but there were lovely shops and bars close by. On the day before we left I was told by a receptionist that they had no info on my booked shuttle back to the airport- they did, they had just assumed I was with someone else so had put it aside. Beautiful hotel but communication is dire. A simple welcome pack- in any language would make such a difference.
Stayed 5 nights in Dec 2017

6/10 Okay

Jenni, Finland

Liked: Cleanliness, property conditions & facilities
Nice hotel close to beach
Hotel close to beach where you can swin without fear of sharks. "Family room" for three adult friends was too small with an annoying air conditioning that couldn't be adjusted any way. Not many in staff spoke English and knowledge of excursions was weak although they are being advertised at hotel wall. Breakfast buffet was full of birds eating whatever they could get.
Stayed 6 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

10/10 Excellent

Hilly, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to beach and quiet
lovely walks along the beach where joggers, walkers, horse riders and car share the roads peacefully and quietly - like magic

8/10 Good

Sarah, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area, close to beach and shops
We stayed overnight at this hotel the room was clean and comfortable and had a view over the pool area and out onto the ocean, the location was excellent close to the shops and to the beach. Breakfast offered great choices and all fresh fruits. The staff were helpful and even opened our bottle of wine which we bought at the shops without a problem. The only thing I would say is that the hotel needs a little bit of upgrading on the maintenance but still I would stay here again and would recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reunion is not a tropical island getaway
Really long time to check in - 20 mins + Evening buffet - nothing special Cheesy disco if you like that sort of thing Service very slow in general - when you're thirsty ... Room didn't stink of cigarettes - bonus :) Comfortable mattress Why on earth do Europeans like square pillows ??! no other pillow shapes available Pool guy (you know who you are) hitting on anything that moved Breakfast - good selection and the birds get to enjoy it too

6/10 Okay

jirajl, Prague

Liked: Cleanliness, room comfort
A nice choice
The resort offers standard accommodation close to the beach. The location is in the tourist area with shops, bars, beach facilities etc. Busy during weekends as locals use the beach for family picnics. Good for families. Not every employee can speak English and sometimes it was hard to communicate with them - for example missing daily menu in English. Need to improve the service. For example check-in was very poor because the front desk lady could not speak English. She made so many mistakes and did not inform us about important details. On the other hand their colleagues were very helpful (Sebastian and others).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Pools
Nice hotel Large grounds and two pools A little past its heyday, but good value

8/10 Good

L, Hong Kong

Liked: Staff & service, property conditions & facilities
Comfort Hotel that next to a beautiful beach
It's very convenient to the beautiful beach, with helpful staffs, but there is some little insects (something like ants) in the room. Overall, it's a nice hotel!

2/10 Terrible

Jean-Patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vétuste demande beaucoup de rénovation des
Stayed 3 nights in Nov 2024

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Maxime

Stayed 5 nights in Nov 2024

6/10 Okay

Irène

Liked: Cleanliness, staff & service
Hôtel vieillot bien situé
Hôtel vieillot dans un joli parc proche de la mer. Mais les chambres ne sont pas dignes d’un 3 étoiles ! Nourriture passable
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super séjour, hotel avec de bonnes prestations un plus, accès plage de sable fin blanc et lagon! A ne pas manquer.
Stayed 2 nights in Oct 2024

10/10 Excellent

Frédérique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel dans un environnement naturel magnifique, prestations et services de qualité. Félicitations pour la restauration. Nous reviendrons avec plaisir.
Stayed 3 nights in Oct 2024

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé ,très agréable, personnels aimables. Petit déjeuner grand choix ( salé et sucrée) Manque un petit étendoir pour permettre d'étendre les maillots de bain...
Stayed 2 nights in Oct 2024

10/10 Excellent

Michel

Liked: Cleanliness, property conditions & facilities, room comfort
Bon accueil, bel endroit pour 1ère approche Péi !
Vraiment un endroit de qualité très confortable ; jardin tropical magnifique (transats à l'ombre des filaos), piscines très agréables et plage de l'Ermitage à 2 pas - entrée protégée. Parking privé gratuit sur place. Petit déjeuner buffet excellent, frais et varié. Bagagerie et douches de courtoisie sur demande. Restaurant "Papayer" buffet varié. Je remercie particulièrement le personnel d'accueil, de service (bar, restaurant...) et d'entretien : leur travail est à la base de ce qui précède. *:
vue du balcon ch. 322
plage Ermitage matin 01.11.24
buffet Halloween - desserts
buffet Halloween - entrées
Stayed 1 night in Oct 2024

8/10 Good

Raïssa

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

MAX

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel ancien, trace sur les murs, moquette des couloirs défraîchie, personnel un peu dépassé. Malgré cela nous avons put passé un bon moment bien reposant.
Stayed 1 night in Oct 2024

8/10 Good

grimoire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel agréable ideas située. Proche de la plage.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Lorenza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Matie Huguette

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024