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The tv was not working, we advised the front desk and they never came to fix it. Secondly, there was cockroaches in the room/bathroom. My husband went downstairs to get a product to kill them, and they didn’t have any. The concierge is as left alone and obviously he wasn’t able to change rooms. We almost didn’t sleep all night and couldn’t wait to leave the next morning, we had to leave the lights on “just in case”.
I will definitely come back to this hotel in my next trip to Las Terrenas.
My only suggestion is to upgrade the main entrance's door, as it can be an inconvenient to keep calling with our cellphones every single time we need to enter or exit the facility.
Just like the elevator, we should be able to use our room's key to come in.or step out.
Adhelly
Stayed 7 nights in May 2024
8/10 Good
Jose, Miami
Travelled with partner
3 May 2024
Liked: Cleanliness, staff & service
Very convenient for a short stay, big rooms, located on 10-15min from Bonita Beach, Portillo, Central Town.
The rooms are very confortable but the hole property have things to improve.
Very unsafe, the glass doors in the rooms that have access to the pool doesn't lock. There is a casino and a bar at the hotel but is not only for peolpe that are staying in the hotel, everyone from the neighborhood have access to be there too. Its very unsafe. People were so drunk and very rude, I had to get out of there the same day I checked in, I was afraid for my own safety. I do not recommend this place at all.
Juliette
Stayed 2 nights in Mar 2024
6/10 Okay
manuel
5 Feb 2024
Disliked: Property conditions & facilities
Noisy and parking space not good. The room too dark
manuel
Stayed 2 nights in Feb 2024
8/10 Good
Hamlet
28 Jan 2024
Liked: Staff & service
Egress with ease, returns had dial a call to get in, iron gates are very slow.