2/10 Terrible
Gabriel, Bogota
Travelled with family
5 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Sunrise Hotel for just one night and left immediately due to the terrible conditions. The hotel is old and poorly maintained, and the pictures on Expedia are highly misleading. There is no jacuzzi as advertised in the photos. The room was old with terrible humidity, and the bathroom water didn’t work initially. Later, the entire room started smelling like a sewer in the morning, with no clear source of the smell. The balcony door was so rusty and old that it couldn’t even be opened.
The air conditioning is not adjustable in the room—you have to call the front desk to make it less cold. The TV didn’t work either. The worst part was the check-in process. Despite claiming check-in is at 3 PM, the reality is they provide the room anytime between 3 PM and 5:30 PM without prior notice. If they give you the room at 5:30 PM, shouldn’t you pay less? Check-out, however, is strictly at 12 PM. It’s unacceptable that they take no responsibility for this delay while expecting guests to adhere strictly to check-out times.
I stayed here back in 2015 and thought it might have improved, but it remains exactly the same. Beware of the pictures—they do not reflect reality. I strongly advise against staying at this hotel.
Gabriel
Stayed 1 night in Jan 2025