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GHL Relax Hotel Sunrise

3.0 star property

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Photo gallery for GHL Relax Hotel Sunrise

Private beach, sun-loungers, beach umbrellas, beach towels
Spa
Lobby sitting area
Aerial view
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • On private beach
  • Bar
  • Hot tub
  • Pool
  • Breakfast included

Explore the area

Map
Avenida Newball No. 4-169, San Andrés, San Andres y Providencia
  • Spratt Bight Beach
    ‪8 min walk‬
  • Punta Norte
    ‪3 min drive‬
  • North End
    ‪3 min drive‬
  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Double Room, Sea View

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room, Sea View

  • 27 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, minibar, in-room safe

Standard Room

  • 27 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Queen Bed, Sea View

Premium bedding, down duvets, minibar, in-room safe

Standard Single Room, 1 Queen Bed, Sea View

  • 27 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple Room, Sea View

Standard Triple Room, Sea View | Premium bedding, down duvets, minibar, in-room safe

Standard Triple Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

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About this property

GHL Relax Hotel Sunrise

Beachfront, with outdoor pool
Guests of this beach hotel will appreciate convenient on-site amenities such as Access to hot tub and a fitness centre.
GHL Relax Hotel Sunrise offers 170 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a private beach, a sauna and a fitness centre.
With your stay at GHL Relax Hotel Sunrise, you're connected to the convention centre and just a quick walk from Spratt Bight Beach. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, a gym and a sauna
  • Steps from Paintball San Andres and 8 minutes on foot from Spratt Bight Beach
Step outside to unwind on the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at GHL Relax Hotel Sunrise such as an outdoor pool, a hot tub and a fitness centre.

Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a sauna and a terrace.

This 3-star San Andrés hotel is smoke free.

Guests are served a free full breakfast daily from 7 AM to 10:00 AM.
PARADISE – This restaurant serves breakfast, lunch and dinner.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • PARADISE

Things to do

  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Piano
  • Sauna
  • Shopping

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,747 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • On the bay
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at GHL Relax Hotel Sunrise

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 9 PM
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

GHL Relax Hotel Sunrise San Andres
GHL Hotel Sunrise San Andres
GHL Sunrise
GHL Sunrise San Andres
GHL Relax Sunrise San Andres
GHL Relax Sunrise
GHL Relax Hotel Sunrise Hotel
GHL Relax Hotel Sunrise San Andrés
GHL Relax Hotel Sunrise Hotel San Andrés

GHL Relax Hotel Sunrise Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 170 out of 744 reviews
Rating 8 - Good. 277 out of 744 reviews
Rating 6 - Okay. 144 out of 744 reviews
Rating 4 - Poor. 83 out of 744 reviews
Rating 2 - Terrible. 70 out of 744 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor hotel tired and needs updating Staff very unhappy - not many smiling faces !! 2/3 star at the most !!! Breakfast too many guests not enough tables and insufficient food
Stayed 7 nights in Jan 2025

8/10 Good

jorge

Liked: Staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Stayed 5 nights in Jan 2025

2/10 Terrible

Gabriel, Bogota

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Sunrise Hotel for just one night and left immediately due to the terrible conditions. The hotel is old and poorly maintained, and the pictures on Expedia are highly misleading. There is no jacuzzi as advertised in the photos. The room was old with terrible humidity, and the bathroom water didn’t work initially. Later, the entire room started smelling like a sewer in the morning, with no clear source of the smell. The balcony door was so rusty and old that it couldn’t even be opened. The air conditioning is not adjustable in the room—you have to call the front desk to make it less cold. The TV didn’t work either. The worst part was the check-in process. Despite claiming check-in is at 3 PM, the reality is they provide the room anytime between 3 PM and 5:30 PM without prior notice. If they give you the room at 5:30 PM, shouldn’t you pay less? Check-out, however, is strictly at 12 PM. It’s unacceptable that they take no responsibility for this delay while expecting guests to adhere strictly to check-out times. I stayed here back in 2015 and thought it might have improved, but it remains exactly the same. Beware of the pictures—they do not reflect reality. I strongly advise against staying at this hotel.
Stayed 1 night in Jan 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

shabby run down poorly managed disaster

This shabby wannabe resort hotel is kept in horrible condition. Cracks in the floor concrete, cracks in the walls, a gym that looks like a dark prison gym with machines from 30+ years Do not book with this run down hotel staffed by uneducated homoph*** who are unable to do their job to welcome and protect their guests. Not lgbt friendly We left one night early and changed our flights to escape this bizarre horrible hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Marta Mazo

Stayed 4 nights in Sep 2024

2/10 Terrible

Osvaldo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend, pictures on the website are deceiving, the hotel is poorly maintained, dirty and noisy rooms, stay away.
Stayed 3 nights in Sep 2024

10/10 Excellent

Glaucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

giorgio

Disliked: Cleanliness, property conditions & facilities
THE LOBBY SMELL VERY BAD. LOOK LIKE THE SEWER HAS PROBLEM
Stayed 3 nights in Sep 2024

4/10 Poor

Cruz G

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Matthew

Second stay

My second time staying there. I was aware it was 3 star ahead of time. I chose this hotel because of its location and amenities. It has a great view, boat dock, and gym. The room quality is the downside.
Stayed 4 nights in Aug 2024

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities
This property is horrendous. Not maintained, old, rusty, smelly, horrible beds, dirty, dripping. Horrendous food. Only good thing, reception service. It is also kind of the standard in the island.
Stayed 4 nights in Aug 2024

2/10 Terrible

Beatriz

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No hot and pressure water. No wifi on the rooms . Bad customer sevices at the front desk . Very uncomfortable.
Stayed 1 night in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
You can’t expect too much because you’re on the island but for the value, it’s a great price. The air conditioner could not get the room cold enough and it was hot. The whole time the view is beautiful and the staff was great. It’s just an old Hotel my tile was broken in the shower and Online it shows bathtub. They don’t have bathtubs if you’re on a budget. It’s a great place to stay.
Stayed 3 nights in May 2024

8/10 Good

Mohander Singh

Good ocean front property 🙏
Stayed 4 nights in Mar 2024

4/10 Poor

Andres

Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo hotel

La infraestructura del hotel está en pésimas condiciones, lobby deteriorado, habitaciones con mobiliario viejo y maltratado, baño en malas condiciones, ducha que tira agua para el techo, los pasillos sucios y solo sirve el elevador de servicio. La piscina y el bar son lo único agradable, aunque también están viejos u necesitan remodelación. El wifi no llega a mi habitación del segundo piso, la calidad del desayuno bastante baja y el servicio nunca llegó a la mesa ninguno de los 3 días para ofrecer al menos agua. El check in a las 3 es una falta de respeto ya que comienzan a llamar a la gente como un Bingo y puedes estar hasta mas de 2 horas esperando tu habitación, no importa si llegaste antes de las 3:00.
Stayed 3 nights in Feb 2024

4/10 Poor

Jacquelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It took 1.5 hours for room to be ready after 3pm checkin Hotel need updates, lots of mold around hotel and showers especially. Gum was stuck to the lights next to bed
Stayed 2 nights in Nov 2023

2/10 Terrible

Richard, Porirua

Stayed 6 nights in Nov 2023

10/10 Excellent

Gilbert Mendoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable
Stayed 4 nights in Nov 2023

4/10 Poor

Thomas

Travelled with partner
The place is under construction.
Stayed 4 nights in Oct 2023

10/10 Excellent

giorgio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Edwin

Liked: Staff & service
Disliked: Property conditions & facilities
Property has a lot of potential, hotel is big a nice facility but it needs to be much better maintained
Stayed 2 nights in Oct 2023