2/10 Terrible
Marco
Travelled with family
4 Jan 2025
Disliked: Amenities, property conditions & facilities
We were extremely disappointed by our stay. 1st night room's AC wasn't working. We got to room late so went to bed and reported it the next morning. We were told it was fixed and it was not! Our room was HOT! It was late, they moved us to a new room. Toilet chain was broken in new room and we had to put our hand in tank to pull chain to flush. Then we were woken at 7:15 by a garbage truck outside of our window picking up trash from dumpster (on Sunday?). While in the elevator we saw fun coffees and drinks on wall. Went to get a latte and we were told they didn't make those kind of coffees. Just black coffee and creamer. We had valet take our car and when we picked it up, it had bird poop ALL OVER it. Not just a little...ALL over it. We were very disappointed by our stay and Sarahi said to contact you and they will request a refund. Marco Anderson 713-203-6345
Marco
Stayed 2 nights in Dec 2024