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"Just its not bad, it's not 4 stars , staff very friendly, food is good , but nearly same very day, swiming pool bar very expensive . " More

By Rolis on Thu 06 Nov 2014

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Family Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, Balcony, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Hotel Riu Papayas. During your stay, you're just a quick walk from Kasbah Shopping Center. Features include free breakfast, free WiFi in public areas and a free beach shuttle.

  • Free buffet breakfast served daily
  • Free WiFi
  • The 3 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, volleyball and bicycles to rent
  • 11 minutes by foot from Yumbo Shopping Center and a 4-minute drive from Maspalomas Dunes
  • Free beach shuttle service

Hotel Riu Papayas ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Riu Papayas

Everyone (2) Couples (4) Family (2) Friends (2)
3 out of 5

Just not bad !!!!!!

Just its not bad, it's not 4 stars , staff very friendly, food is good , but nearly same very day, swiming pool bar very expensive .

Posted by on 6 Nov 2014

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5 out of 5

Super Grand Canaria Value

Due to very early flight we arrived at the Hotel well before check-in time and they found a 'ready' room for us straight away, a good start. Everyone was very friendly and helpful, especially Reception and Housekeeping. We were so impressed with the food I cannot praise it enough. We could have our breakfast, and go for a stroll or courtesy shuttle to the beach, arrive back early afternoon and there were sunbeds available! Unheard of normally. Could have been nearer the beach or shopping malls, but hey nothing is absolutely perfect, but this is close.

Posted by on 21 Sep 2013

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5 out of 5
Excellent place. Everything was clean and hotel is nice.

Posted by on 20 Dec 2023

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Comment from Hotel Management

3 Jan 2024 by Hotel Riu Papayas Online Reputation Manager

Dear Jenni,The best reward is learning about feedbacks like yours and knowing that you had a nice time.Thank you very much!It will be a privilege to be able to host you again very soon.Wishing you a blissful 2024, Jenni!Loving Greetings,Hotel Riu PapayasOnline Reputation Manager

5 out of 5
Très bon séjour, hôtel refait a neuf et personnel très accueillant

Posted by on 7 Sep 2016

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4 out of 5

Tolle Ferien mit feinem Essen

Pros: Das All-Inklusive Angebot.
Cons: Ein Ping-Pong Tisch oder Billiard wäre super. So kommen auch Singles auf ihren Kosten.
Location: Zentral unweit vom Meer, Restaurants und Einkaufsmöglichkeiten.
Ein Hotel, so wie man es erwarten kann. Die Qualität der Speisen haben mich überzeugt.

Posted by , from Bern on 21 Aug 2016

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4 out of 5

Schöner Urlaub

Das Hotel war insgesamt gut. Die Zimmer waren etwas älter eingerichtet. Das Personal war sehr freundlich und zuvor kommend. War ein schöner Urlaub.:)

Posted by on 10 Apr 2015

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4 out of 5

für Anspruchslose ok

Das Personal super freundlich und aufmerksam, man fühlt sich willkommen. Die Zimmer sind sauber, und genügend Platz. Leider ist die Einrichtung sehr renovationsbedürftig. Schade.

Posted by on 10 Apr 2015

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2 out of 5

Alt aber sauber

Das Hotel braucht dringend eine Generalüberholung Die Zimmer sind in den 80er Jahren Stil stehen geblieben. auch die Fassade, scheint zu bröckeln. Das Personal war sehr freundlich. Das Essen war gut, leider haben sie das frische Gemüse auch in der Friteuse zubereitet. Im Grossen und Ganzen waren es schöne Ferien, würde dieses Hotel empfehlen, als 3 Stern und nicht als 4 Stern.

Posted by on 12 Mar 2014

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4 out of 5

Tyytyväinen pariskunta

Olimme erittäin tyytyväisiä huoneeseen , ruokaan ja paikka oli viihtyisä. Henkilökunta oli ystävällinen. Ainoa meille negatiivinen puoli oli ettei ollut langatonta internet yhteyttä huoneessa, piti mennä aina aulaan.

Posted by on 13 Feb 2013

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3 out of 5

tähtiä liikaa

Lakana rikkinäinen, peitto likainen, henkilökunta ravintolassa kielitaidoton. Parvekkeella ei valoa Huoneeseen kuului vain yksi avain, neljän tähden luokituksessa olisi luullut olevan avainkortit. Viihde hmmm, näimme naisen joka yritti laulaa kahden miehen säestyksellä. Ruoka oli todella hyvää, juomat illallisella kalliit verrattuna ravintoloihin. Suihku oli paras miljoonista paikoista missä olen ollut. Papayas todellinen geriatriaparkki saksalaisille turisteille Aurinko tosin oli lämmin.

Posted by on 5 Feb 2013

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All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball
  • Children's club

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Gratuities

  • Volleyball included
  • All available drinks included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Onsite live performances included
  • Kids club included
  • Service charge not included
  • Fitness facilities included
  • All meals included

Property Features

Hotel Riu Papayas is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Riu Papayas offers its guests a kids' pool, an outdoor pool, a waterslide, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Hotel Riu Papayas. This 4-star San Bartolomé de Tirajana hotel is smoke free.

  • 1 building
  • 468 guestrooms or units
  • 8 levels
  • 3 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Hotel Riu Papayas offers 468 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

  • Private balcony
  • Television
  • Satellite channels
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.

Main restaurant – This buffet restaurant serves breakfast, lunch, dinner and light fare.

Asian restaurant – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Spanish restaurant – This theme restaurant specialises in Spanish cuisine and only serves dinner. Reservations are required. Open daily.

Lobby bar – This lobby lounge only serves breakfast. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Beach volleyball on site
  • Kayaking nearby
  • Windsurfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses solar energy

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

  • Humane animal treatment
  • UnionPay
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection

Hotel Names

  • Hotel Papayas
  • Hotel Papayas Riu
  • Clubhotel Riu Papayas All Inclusive Hotel
  • Hotel Riu Papayas San Bartolome de Tirajana
  • Papayas Hotel
  • Riu Papayas Bartolome Tirajan
  • Riu Papayas Hotel
  • Riu Papayas San Bartolome de Tirajana
  • Clubhotel Riu Papayas All Inclusive San Bartolome de Tirajana
  • Hotel Riu Papayas Hotel
  • Hotel Riu Papayas All Inclusive
  • Hotel Riu Papayas San Bartolomé de Tirajana
  • Hotel Riu Papayas Hotel San Bartolomé de Tirajana

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Travelife
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