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Hotel Dulce Luna

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Dulce Luna

21-inch TV with satellite channels
Standard Double Room, 2 Double Beds | Iron/ironing board, free WiFi, bed sheets
Front of property
Standard Double Room, 2 Double Beds | Bathroom | Shower, free toiletries, towels, soap
Terrace/patio

Reviews

7.0 out of 10

Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    3 min walk
  • Arches of Carmen
    6 min walk
  • Foro Cultural Kinoki
    7 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    71 min drive

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

HOTEL VINAHEL

Free WiFi
Housekeeping
24/7 front desk
4.5 out of 5, Wonderful, (28)
The price is €26
for 1 room
includes taxes & fees
14 Jan - 15 Jan
HOTEL VINAHEL

About this property

Hotel Dulce Luna

San Cristóbal de las Casas hotel in Santa Lucía with a 24-hour front desk
A 24-hour front desk, tour/ticket assistance and a front desk safe are available at this hotel. WiFi in public areas is free.
Hotel Dulce Luna offers 18 accommodations with free toiletries. Satellite televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Dulce Luna, you're just a quick walk from Santo Domingo Handicraft Market. Free WiFi in public areas and breakfast (surcharge) are available.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a terrace and a water dispenser
  • Just a 3-minute walk from Santo Domingo Handicraft Market and 6 minutes on foot from Arches of Carmen
Hotel Dulce Luna offers its guests a terrace, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi.

Smoking is allowed in designated areas at this San Cristóbal de las Casas hotel.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to noon.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 85 per person

Things to do

  • Shopping centre

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Dulce Luna

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 85 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • There is limited hot water on site.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna
Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas
Jardines de Luz
OYO Hotel Dulce Luna
Hotel Dulce Luna Hotel
Hotel Dulce Luna San Cristóbal de las Casas
Hotel Dulce Luna Hotel San Cristóbal de las Casas

Hotel Dulce Luna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 127 reviews" "
Rating 8 - Good. 34 out of 127 reviews" "
Rating 6 - Okay. 29 out of 127 reviews" "
Rating 4 - Poor. 24 out of 127 reviews" "
Rating 2 - Terrible. 9 out of 127 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
The building amplifies noise. It is easily gets loud. I can hear every word of my neighbor's TV as I write this. My room is tiny. Good luck getting hot water.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was clean, fairly basic, what I expected for the price. Workers were friendly. We did have an issue with water leaking out of a light fixture over my friend,s bed which soaked through to the mattress. Nobody seemed terribly concerned about it, there wasn’t a comparable room available to move to. I had to suggest that we flip over the mattress and move the bed away from the fixture in case it happened again, which it did not. Water leaked each time we used the bathroom sink, which we reported at the same time, but it never was resolved. We kept an extra towel on the floor.
Stayed 7 nights in Jan 2020

4/10 Poor

paul

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small only one towel x customer they give u only 4 oz bottle water x room x day it was cleaned but bed sheets look dirty. And other customers make too much noise I was not able to rest at all for the 6 nights I think the bed had bed buts
Stayed 6 nights in Mar 2019

6/10 Okay

Graham

Disliked: Cleanliness, property conditions & facilities
This hotel is near the bus station and the Centre of town, it is cheap and simple so you get what you pay for, the only issue we had was no hot water !

4/10 Poor

Edith, San Francisco California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality if this hotel is low, but close to a great tourist area. Hotels needs to update their bed covers and towels, they are very very old.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for us
Area fine if little hard to find. Found the condition and cleanliness of the hotel to very poor. To be fair, other similar hotels, but certainly not for us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition
Terrible hotel. No problem with basic, but it dirty, smelly and falling apart. Loose wires and dust everywhere. Stay in San Cris a lot and plenty of cheap clean hotels, I refused to stay and also at their 3 star round the block that had years of dust all around reception. In the end find a basic hotel round the corner for the a better price, clean and with fantastic service. Ignore photos, they are very misleading.

10/10 Excellent

Guillermo

Stayed 1 night in Jul 2024

6/10 Okay

Arturo

Stayed 1 night in May 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que no tenía Netflix jaja, está mejor que algunos hoteles de allí cerca
Stayed 1 night in May 2024

10/10 Excellent

Javier esteban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y familiar recimendado
Stayed 1 night in May 2024

10/10 Excellent

Nancy Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas de la recepción son muy amables, nos brindaron indicaciones en donde podíamos comer o pasar un rato agradable
Stayed 1 night in May 2024

10/10 Excellent

javier ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
viaje fin de semana
una experiencia agradable, el personal te recibe de una manera cordial
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy Nallely

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo
El servicio es bueno, el trato amable. El luga es sencillo pero muy comodo. Cuentan con agua caliente y ofrecen shampo, jabon, papel de baño, servicio de television por cable.
Stayed 1 night in Dec 2023

6/10 Okay

Alberto

Stayed 1 night in Nov 2023

4/10 Poor

miguel angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no recomendable
el hotel a mi criterio no cumple los estandares para calificarlo con tres estrellas, su localizacion no es clara y no se informa por parte del hotel fue dificil dar con la nomenclatura de la calle, la habitacion es mas adecuada para un Hostal o casa de huespedes, el sanitario no cuenta con lo basico para el aseo personal, solo con una toalla pequela , mala expediencia.
Stayed 1 night in Sep 2023

10/10 Excellent

Arturo

Stayed 2 nights in Aug 2023

8/10 Good

juan carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy buena mi estancia A dos cuadra del ado ,hay hospitales cerca tiendas, restaurante a dos cuadras Para descansar todo bien ,si quieren habitación más grande pidan más grande y habitación doble.
Stayed 3 nights in Jul 2023

8/10 Good

Dinora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sencillo y bonito
Stayed 2 nights in Apr 2023

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

2/10 Terrible

Giovanni

Disliked: Amenities, property conditions & facilities
Muy mala, desde que no hay ventilación y al solicitar mandan en equipo en espantosas condiciones. Para facturar ponen excusas y no se ponen de acuerdo para informar al cliente en tiempo y forma. Tampoco admiten visitas.

8/10 Good

JOSE LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy pequeño...
La ubicacion esta muy bien. Solo que el cuarto esta muy pequeño y las camas estan muy bajas, no puedes caminar bien entre una cama y otra....Muy pequeño en cuarto
Stayed 2 nights in May 2022