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Hotel Palace Inn SCLC

3.0 star property

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Photo gallery for Hotel Palace Inn SCLC

Bar (on property)
Interior
View from property
Lobby lounge
Front of property – evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Pet-friendly
  • Breakfast available
  • Parking included
  • 24/7 front desk

Explore the area

Map
Francisco Leon No 9, Barrio Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪4 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪6 min walk‬
  • Plaza 31 de Marzo
    ‪6 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪93 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, free WiFi

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, free WiFi

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Palace Inn SCLC

Hotel in San Cristóbal de las Casas with 24-hour front desk and bar/lounge
Along with a bar/lounge, this smoke-free hotel has free use of bicycles and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site.
Hotel Palace Inn SCLC offers 30 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at Hotel Palace Inn SCLC. During your stay, you're just a quick walk from Foro Cultural Kinoki. Features include free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes complimentary bicycles
  • Just a 3-minute walk from Foro Cultural Kinoki and 4 minutes on foot from Santo Domingo Handicraft Market
  • Dogs welcome free of charge
As a guest of Hotel Palace Inn SCLC, you'll find a terrace, a vending machine, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Palace Inn SCLC also features a garden, a front desk safe, and a lift. Free self parking is available.

This 3-star San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MXN 100 for adults and MXN 100 for children
  • A bar/lounge

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 100 for adults and from MXN 100 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palace SCLC Hotel Brewery San Cristobal de las Casas
Palace SCLC Hotel Brewery
Palace SCLC Brewery San Cristobal de las Casas
Palace SCLC Brewery
Palace SCLC Hotel & Brewery San Cristobal De Las Casas
Palace SCLC Hotel Brewery
Hotel Palace Inn SCLC Hotel
Hotel Palace Inn SCLC San Cristóbal de las Casas
Hotel Palace Inn SCLC Hotel San Cristóbal de las Casas

Hotel Palace Inn SCLC Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 225 out of 369 reviews
Rating 8 - Good. 108 out of 369 reviews
Rating 6 - Okay. 23 out of 369 reviews
Rating 4 - Poor. 8 out of 369 reviews
Rating 2 - Terrible. 5 out of 369 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Out of the staff Víctor was the only friendly and helpful one. We enjoyed our stay and will stay here again when we return to San Cristabel de las Casas.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ulises

Stayed 1 night in Jun 2023

10/10 Excellent

Lorenzo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant experience
Stayed 1 night in May 2023

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Pierre

Stayed 1 night in Mar 2023

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable and relaxing stay
Stayed 3 nights in Jan 2023

10/10 Excellent

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great hotel with friendly staff. Excellent location close to main tourist attractions. Highly recommended.
Stayed 1 night in Jan 2023

10/10 Excellent

Jaime

Stayed 1 night in Dec 2022

8/10 Good

jose, houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Aug 2022

6/10 Okay

Beatriz

Travelled with family
Friendly customer service.
Stayed 1 night in May 2022

8/10 Good

Shahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Room’s furnitures and doors are all solid natural wood with clear coat, staff are friendly and helpful, close to everything, restaurants and shops all around. What’s lacking is a closet in the room, so you can’t really unpack.
Stayed 5 nights in Jan 2022

8/10 Good

Yvan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small but convenient stay
Stayed 3 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No recomiendo tanto
El hotel está en muy buen lugar. No hay desayuno, internet muy mal.
Stayed 1 night in Jul 2021

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you need reliable wifi from your room I do not recommend this hotel. Other than that it was great! Walking distance from everything you need.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The good things were that the rooms were clean and has a good location. The bad things: the beds were hard as rock, pillows were uncomfortable, no air conditioning, really noisy, the hot water would run out right away, so most times we had to shower with cold water. The WiFi doesn’t work, once your get into the hotel is like a dead zone for cell phone service, the only way to get WiFi is in the lobby. The free breakfast sucks, and even if you are willing to pay for breakfast they refuse to cook it for you, since the hotel technically doesn’t have a restaurant. The staff doesn’t help with anything, no help with luggage, no concerns about the bad WiFi or the issues with the hot water. I have no idea why this place has high reviews, it’s misleading. We ended up leaving two days before even when we had already paid four days by Expedia. We tried to get a refund for the 2 nights we weren’t going to be there and they refused. Overall it’s just a really sucky hotel, feels more like a hostal.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice modern hotel in a good location in San Cristobal. However the room that we got was very cold, there was no heating other than extra blankets. Also the wifi was average and only seemed strong in the common areas.
Stayed 3 nights in Jan 2019

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort means paying a little more
Centrally located and there are a few fine dinning Mexican restaurants within walking distance
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
This hotel is brand, spanking new. Their restaurant and brewery were outstanding. It was safe, modern, and the staff couldn't have been friendlier. The location is so convenient to all the San Cristobal activities. I was sad to have to leave, but I'd definitely want to go back!
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good place to stay despite some deficiencies.
There was only a hanger for the shower´s towels. No heating. No hairdryer. Internet was intermittent and slow.
Stayed 4 nights in Jul 2017

8/10 Good

Elia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is new, but it smelled humidity a lot. The staff is really kind and helpful.
Stayed 1 night in Jul 2017

10/10 Excellent

Ana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Excelente todo
Stayed 1 night in Nov 2024

10/10 Excellent

Sergio Agustín

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción
Todo muy bien, bueno, casi casi todo, pues el internet era inestable y dentro del hotel no hay señal de datos móviles. Cómo sugerencia es que coloquen más conexiones eléctricas pues incluso en la mesita fija de planchar no hay ningún enchufe cerca, por lo que tuvimos que planchar en la cama. El lugar es limpio, con mantenimiento al día, tiene estacionamiento subterráneo, agüita caliente y cobijas extra que fueron muy útiles. Sin duda me hospedaría ahí en mi próxima visita. En general le pondría una calificación de 4.6 de 5 estrellas.
Stayed 3 nights in Dec 2024