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citizenM San Francisco Union Square

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Bar (on property)
Exterior
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Gym
  • Restaurant
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    3 min walk
  • Westin St Francis Hotel Glass Elevators
    4 min walk
  • Warfield Theatre
    6 min walk
  • San Francisco, CA (JCC-China Basin Heliport)
    13 min drive

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Beacon Grand, A Union Square Hotel
Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (1004)
The price is €240
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Beacon Grand, A Union Square Hotel

About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in Downtown San Francisco with a 24-hour fitness centre
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM San Francisco Union Square. During your stay, you'll be connected to a railway/underground station and just a quick walk from Union Square. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Union Square and 11 minutes on foot from Moscone Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 39
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1010 reviews" "
Rating 8 - Good. 159 out of 1010 reviews" "
Rating 6 - Okay. 39 out of 1010 reviews" "
Rating 4 - Poor. 13 out of 1010 reviews" "
Rating 2 - Terrible. 10 out of 1010 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a different style hotel from the typical experience. I was surprised by the design of the rooms but it grew on me more and more as I experienced the features. It was extremely productive for working (I was on a business trip) and the staff were all very friendly and helpful. I don’t think I would stay here if I were with a partner as the rooms don’t allow any space to spread out. But I will definitely keep it in mind for future solo trips. What a unique and well executed concept!
Stayed 1 night in Aug 2024

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a solo traveler.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Aug 2024

10/10 Excellent

Vanessa Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic experience at citizenm! The highlight of my stay was definitely the staff. They were not only friendly but also incredibly helpful, providing local recommendations or ensuring I had everything I needed for a comfortable stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall great.
Stayed 2 nights in Aug 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip hotel with smart rooms--everything is controlled conveniently with an in-room iPad. Unfortunately, my night curtain was broken and it could not be lowered manually. Rooms are cozy but can be claustrophobic. Outstanding bedding with super-comfortable pillows.
Stayed 4 nights in Aug 2024

6/10 Okay

samuel

Liked: Cleanliness, staff & service
Room very small, and super high tech, so much so that in the middle of the night it was impossible to find the lights and you knocked into things. There should be lit, lcd lights that glow in the dark to prevent this
Stayed 1 night in Aug 2024

10/10 Excellent

George R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
The most pleasant experience we've ever had. Super modern facility--- loved controlling everything electric with the iPad! Super clean rooms as well. Be warned--- this is NOT an "old timey" hotel. This room gave my wife and I everything we needed. A huge bed, great shower. The room isn't big and it doesn't need to be if you're running every day. The staff is simply outstanding. The bar/restaurant area is fantastic and the staff is fun and very attentive. Can't say enough about them. BIG bang for the buck!
Stayed 10 nights in Aug 2024

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Wesley, Bainbridge Island Wa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cool spot with small rooms but great common space for communal work, dining and socializing.
Stayed 3 nights in Jun 2024

10/10 Excellent

Odalys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the service they provided us during our stay. This was a perfect choice for a girl's weekend trip. The rooms are a bit on the smaller side but nice. The room was expected for price. Will definitely book again. Location was perfect for shopping and transportation. Was able to visit all our travel spots with no problem.
Stayed 2 nights in Aug 2024

10/10 Excellent

mesa

Travelled with partner
Liked: Amenities
Great place
Stayed 3 nights in Aug 2024

8/10 Good

Michelle D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We could change the colour of the lights in the shower. Very clean and modern.
Stayed 5 nights in Aug 2024

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay of my life
Stayed 1 night in Aug 2024

10/10 Excellent

Leah, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient. The staff were friendly. The door man was my favorite ! The room was spotless.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic stay
Small & cozy. Very modern , ipad for all the room controls. You can change the color of light in the room to match your mood. Very clean and bed was super comfy. Would definitely book here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact, clean and comfortable room. The staff were very friendly, and security on the door made you feel extra safe returning at night. The common area on level three was vibrant and a great place to do a little work, or just hang out if you’re in a group.
Stayed 6 nights in Jul 2024

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just the property around the hotel that was sketchy at night
Stayed 4 nights in Jul 2024

10/10 Excellent

Mohd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, with a different decoration. Nice and helpful staff made a pleasant memory. The only weak point is small rooms which restricts your maneuver and make it tiring.
Stayed 3 nights in Aug 2024

8/10 Good

Lam

Stayed 2 nights in Aug 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - recommended!
Modern hotel, friendly staff and very quiet despite being right in the heart of the city! The room is small but was as expected, and had everything we needed. The bed was comfortable, aircon effective, and everything was clean and well maintained. Certainly leaps above the quality of other more expensive hotel chains we have used. It was great having the onsite bar with friendly and attentive service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan, Conifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel in SF, consistent, safe, quiet.
Stayed 2 nights in Jul 2024

10/10 Excellent

JC

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Wynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024