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Kimpton Hotel Enso by IHG

4.0 star property
VIP Access

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Photo gallery for Kimpton Hotel Enso by IHG

Room, 2 Queen Beds, Balcony | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe
Property amenity
Exterior
Exterior
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry
  • Parking available

Explore the area

Map
1800 Sutter St, San Francisco, CA, 94115
  • California Pacific Medical Center: Pacific Campus
    ‪5 min walk‬
  • The Fillmore
    ‪6 min walk‬
  • UCSF Medical Center at Mount Zion
    ‪8 min walk‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

Courtyard view

Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Roll-in Shower (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner | View from room

Room, 1 King Bed, Balcony, Corner

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa) | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Corner (Spa)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Patio

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room (Essential)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | View from room

Room, 2 Queen Beds, Balcony

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Kimpton Hotel Enso by IHG

Hotel with a fitness centre, a quick walk to The Fillmore
This smoke-free hotel features a restaurant, a fitness centre and a snack bar/deli. A manager's reception is free. Other amenities include WiFi in public areas, self parking and coffee/tea in a common area. Housekeeping is available on request.
Kimpton Hotel Enso by IHG offers 131 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature Frette Italian sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.
Kimpton Hotel Enso by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from California Pacific Medical Center: Pacific Campus. You'll find features such as a free manager's reception, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy Thai cuisine while dining at Hed 11
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of California Pacific Medical Center: Pacific Campus and The Fillmore
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Kimpton Hotel Enso by IHG offers its guests a fitness centre and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have WiFi for a fee.

A terrace, a vending machine, and coffee/tea in common area are also featured at Kimpton Hotel Enso by IHG. Parking is available for a fee. A complete renovation of Kimpton Hotel Enso by IHG was completed in October 2022.

This San Francisco hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hed 11 – This restaurant specialises in Thai cuisine and only serves dinner.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per night)

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 55.86 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Hed 11

Things to do

  • Free bicycle rentals
  • Gym

Family friendly

  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per night (rates may vary)
  • Covered self-parking fee: USD 55.86 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Kimpton Hotel Enso by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great very clean and a good size room
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

katerina, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, The bathroom door had a one inch gap between the door and wall it was attached to, minimizing any privacy when using the bathroom. There were no cups in the bathroom for toothbrushes. The most annoying thing was that whenever the people next door slammed their door the whole room we were in shook
Stayed 2 nights in Nov 2024

10/10 Excellent

guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to shopping centers and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This place is so convenient and so cordial. Loved it would definitely stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great place to stay!
Great location if you want to explore the neighborhoods of SF (you should). The hotel room was large and had plenty of space. It was clean and modern. The craftsmanship in the bathroom wasn’t great. It was very hard to maneuver the door, the door had a gap where you could see someone on the toilet, the shower door didn’t seal and got water all over the floor. These weren’t a big deal but just signs that some of the work was shoddy. We didn’t make use of a lot of the amenities but they seemed nice. I would recommend the hotel for sure.
Stayed 3 nights in Oct 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable staying
Front desk is very helpful and nice. Room was clean and comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

David, Columbus

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service and amenities Shower leaked Repairman did not fix it!!
Stayed 4 nights in Oct 2024

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to area
Stayed 3 nights in Oct 2024

10/10 Excellent

busra

Stayed 3 nights in Sep 2024

10/10 Excellent

Elena G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Hanyu

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was overbooked and the front desk didn’t help. There is no additional clean folding bed and there is no room service at all when arrived. The room I paid additional fee is the city view two people bedroom and I ended up with my friend in a one bed room in the basement floor.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and didn't feel cramped. Love the food options within walking distance.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kim P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every detail was 👍. Close to The Fillmore, our night-time destination, made it safe and easy returning to your hotel. Thank you!
Stayed 1 night in Aug 2024

10/10 Excellent

Sara Carleton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very, very comfortable beds and nice afternoon wine in the lobby.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, very walkable with shops and restaurants close by.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Vikram

Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Allen

Travelled with partner
Liked: Property conditions & facilities
It would have been nice to know that parking was limited on a first come first serve basis. Otherwise I would have not booked at this hotel. Alternative parking is 5 to 6 minutes away walking. I was told it was 'safe' only to find to be accosted by a person dealing drugs at the parking structure. Yikes.
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024