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Mansion on Sutter

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mansion on Sutter

Front of property
Terrace/patio
Staircase
Restaurant
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Air conditioning
    Air conditioning
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Gym
    Gym
  • Business services
    Business services

Explore the area

Map
1409 Sutter St, San Francisco, CA, 94109
  • Van Ness Avenue
    2 min walk
  • Bill Graham Civic Auditorium
    17 min walk
  • Union Square
    18 min walk
  • San Francisco, CA (JCC-China Basin Heliport)
    5 min drive

Room options

View all photos for Bay Suite

Bay Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Bay Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Le Vice-Roi

Le Vice-Roi | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Le Vice-Roi

  • 97 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Gold Den

Gold Den | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Gold Den

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jardin Room

Jardin Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Jardin Room

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Noir Room

Noir Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Noir Room

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Champagne Room

Champagne Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Champagne Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Le Soliel

Le Soliel | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Le Soliel

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Juliet Room

Juliet Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Juliet Room

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Merveilleux Lavande

Merveilleux Lavande | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Merveilleux Lavande

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Le Vie En Rose

Le Vie En Rose | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Le Vie En Rose

  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Corner Suite

  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Joie de Vivre

Joie de Vivre | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Joie de Vivre

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Fairmont San Francisco
Spa
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1125)
Fairmont San Francisco

About this property

Mansion on Sutter

Luxury San Francisco hotel in Western Addition with a 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a conference centre and self parking. Additionally, coffee/tea in a common area, a business centre and concierge services are on-site.
Mansion on Sutter offers 12 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 47-inch flat-screen televisions come with cable channels.

Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mansion on Sutter. During your stay, you're just a quick walk from Van Ness Avenue. Enjoy features like a 24-hour gym, a conference centre and concierge services.
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Lombard Street and a few minutes from Palace of Fine Arts
  • Pets welcome for a fee (restrictions apply)
Business amenities include a business centre and 3 meeting rooms. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury Mansion on Sutter. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star San Francisco hotel is smoke free.

Languages

English, Hindi, Spanish

Property amenities

Parking and transport

  • Secured parking on site (USD 54 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from August 21 2023 to August 20 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 1 (weight limit: 85 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Leader House Hotel
Leader House Hotel San Francisco
Leader House San Francisco
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco

Mansion on Sutter Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 177 reviews" "
Rating 8 - Good. 14 out of 177 reviews" "
Rating 6 - Okay. 7 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 6 out of 177 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Min

Stayed 1 night in Jul 2024

6/10 Okay

C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Faded glamour
What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused. The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others... Overall it felt like the place was closed and we had snuck in, it was sad.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Alita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

noreen

Stayed 1 night in Jul 2024

10/10 Excellent

Pooya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Beautiful art. Great location.
We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

Jiachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Cliff

Liked: Property conditions & facilities
Neat old hotel. Staff very nice .
Stayed 3 nights in Jun 2024

10/10 Excellent

Pooya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of arts and amazing staff
Amazing staff. Very friendly. They even make espresso and latte. Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment. Location may be the best in the city.
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is elegant.
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Mischa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Jana Colleen, San Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the property is unique
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
1st of all the staff were great. The low reviews I’m giving is really because this is NOT a 5star hotel as reported. The room was pleasant but there is not a restaurant as the pics show, the bar is not open, there are a lot of wine racks but all of them are empty, there is no valet and for the high cost this is not worth the $. There a lot better hotels in SF closer to restaurants for 1/2 the price. I was surprised the reviews were so stellar because this was a rip off to me.
Stayed 1 night in Feb 2024

4/10 Poor

Katarzyna

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent 1881 Victorian with authentic decor and beautiful period art. The staff were extraordinarily helpful and friendly. Terrific complimetary continental style breakfast and around the clock coffee and tea service. Convenient onsite parking. 6 stars! We will never stay anywhere elae in San Francisco.
Stayed 2 nights in Feb 2024

2/10 Terrible

shawn

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient for work.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property.
Beautiful Victorian! Lovely staff. The room was lovely and definitely much, much nicer than I’d expected upon booking. comfy bed and beautiful bath! Breakfast was just perfect: hard-boiled eggs, toast, fresh fruit, yogurt, pastries, bagels, cheese/salami. Would highly recommend staying here. Once you step inside, you’ll feel like you’ve time-traveled into another era!
Stayed 2 nights in Feb 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service
The property was quaint and charming, but for a luxury hotel, I was surprised that it was missing some of the core amenities. The walls were a bit thin, wifi was flaky, the shower took 10 min to heat up mid-day, and the bar/restaurant have yet to be brought back. The bedding was fantastic. The staff were so gracious and kind however, especially Amanda at the front desk. She was kind enough to fix the internet and also brought me a full length mirror when I asked (the room only had a half mirror in the bathroom).
Stayed 2 nights in Jan 2024