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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Reception
Free daily continental breakfast
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Fort Mason
    ‪10 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Place, Palace of Fine Arts
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

Accessible-1 Queen, Mobility Accessible, Communication Assistance, Roll in Shower, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Fireplace, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking, Microwave and Refrigerator

  • Sleeps 4

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About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Fort Mason and a 2-minute drive from Presidio of San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 528 reviews
Rating 8 - Good. 163 out of 528 reviews
Rating 6 - Okay. 94 out of 528 reviews
Rating 4 - Poor. 56 out of 528 reviews
Rating 2 - Terrible. 25 out of 528 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

michelle

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Corinne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Would not recommend this hotel

The good… Location Free parking. And it’s covered! The staff, both at the front desk and the cleaning crew. The room was updated. The bad… NO ELEVATOR!!! MUST WALK UP STAIRS even to the 1st floor! The person at the front desk did offer to help though. Parking is very limited. We did get a spot and didn’t move the car much, and walked mostly. The building is old. The breakfast area is very small and not a lot of selection. Compared to other hotels, it’s not very good. Rooms are in an open courtyard and you hear everything. Outside the rooms is concrete not carpet so you hear the cleaning carts, people talking and rolling their luggage by, etc. Can also hear the road noise and we were located 1/2 way down the courtyard. Our first night, people were talking loudly for over 30 minutes at 2 am. We called the front desk and they did respond. Took another 15 minutes to resolve. Darth Refrigerator was a frequent visitor in our room. It constantly made a weird noise. You can’t unplug it either. It’s relentless. Cell phone service 1 bar (not the hotel’s fault) and WIFI was extrememly slow. Wad of long black hair in shower drain. Yuck! Hair dryer in our room didn’t work (of course found this out after showering) asked front desk for one and they said it’s locked up in house cleaning closet. Had to wait 1 hour for one. Toilet wasn’t bolted down and slid to side 1/2 in. The safe was a good size, but was not bolted down to anything! You can easily walk off with it. We would not recommend.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jillian

Stayed 3 nights in Sep 2025

8/10 Good

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine hotel to stay at. They have a decent breakfast, limited selection but the choices they had were good. Room was a basic room and that’s all we need so it was good for us. Has a corner store close and lots of food options as well. Staff is friendly.
Stayed 3 nights in Sep 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jayesh

Stayed 1 night in Aug 2025

4/10 Poor

Fadya

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Muhammad Akmal Bin Mohd, Wichita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Emma

Liked: Property conditions & facilities, room comfort
It is a great place clean and safe
Stayed 1 night in Sep 2025

10/10 Excellent

Gina, San Jose

Stayed 1 night in Sep 2025

6/10 Okay

Fidel

Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the location of the hotel. However, the rest of our experience fell short of expectations. The advertised breakfast was a major disappointment. We arrived around 7:15 a.m., but the only option available was cereal—and there was no more milk. After speaking with the staff, it became clear that breakfast items were not being restocked, which forced us to find a nearby restaurant and adjust our travel plans. The room also left much to be desired. It had a persistent unpleasant odor, especially noticeable when the air conditioning was turned on. On top of that, the AC unit was very loud, making it difficult to relax or get a good night’s sleep. While the location and staff were positives, the poor room conditions and lack of breakfast service significantly impacted our overall experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

4/10 Poor

Joyita

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2025

6/10 Okay

Mario

Stayed 4 nights in Aug 2025

10/10 Excellent

Misael

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Be warned before booking that this hotel doesn’t have an elevator. I didn’t notice that detail while booking which was my mistake but good for others to know before showing up with young children and four suitcases to lug up two flights of stairs. The parking situation was less than stellar. Only a few spots available on a first come, first served basis. The two bay doors were open all night even though there were signs posted throughout the garage notifying guests of the high crime rate in the area. The room was clean but had a strong dank, musty smell that got worse when the air conditioner would kick in. The bathroom tub was dated and stained and the pillowcases were either stained or had not been cleaned after the previous guest. In between the two double beds was a nightstand with a lamp and two electrical outlets. I use a CPAP machine to sleep and it wouldn’t work on either outlet. I called the front desk to inquire and he said that if the lamp worked then the outlets should be working. My husband pulled the panel out to check the wiring and it was a rat’s nest of wires. Wall mount face plate appears to be just a power bar screwed into the wall plugged into another power bar which is plugged into another hidden outlet. He wiggled the wires until the power bar worked but then I was worried all night about an electrical short. Walls were paper thin. You could hear everything. This hotel might be okay in a pinch but definitely not worth $100+ for a night.
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Staff was very nice
Stayed 1 night in Aug 2025

6/10 Okay

LaSheri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus service is near. About a 20 minute walk to see Alcatraz Island. Shops and restaurants are close by.
Stayed 3 nights in Aug 2025

10/10 Excellent

Harman Preet

Stayed 3 nights in Aug 2025

6/10 Okay

Rosalind

No parking
Stayed 1 night in Jul 2025

8/10 Good

Garrett

Stayed 1 night in Aug 2025

8/10 Good

Sagar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very limited. Nice area around though.
Stayed 1 night in Jul 2025

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025