4/10 Poor
Stephanie
Travelled with group
23 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was practically no customer service at this hotel. I tried to dial down to the desk to ask about room service, after multiple attempts, nobody answered. Then, I looked online and found out the hotel doesn’t even offer food/ room service on Sunday or Monday. I later needed a razor so I called down to the desk again. No answer. When I went downstairs to request a razor in person, I asked the front desk person if the food I was having delivered could please be brought to my room. They agreed. 30 minutes later when my food arrived I called down to confirm the order had arrived and ask if it could please be delivered. They agreed, but never brought it up. When I finally went downstairs to retrieve my order I thought, maybe they’re low on staff. That was not the case, there were three employees sitting around/ chatting at the front desk.
Overall I was really disappointed with the customer service at this hotel and wouldn’t recommend the hotel to anyone who is expecting service during their stay.
Stephanie
Stayed 1 night in Sep 2024