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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Property video
Restaurant
Exterior
Room, 2 Double Beds, Mountain View | Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Plaza Real Alajuela
    ‪14 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.0 out of 10
Wonderful
(28 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(7 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

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Restaurant
Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, 2,398 reviews
The price is €120
includes taxes & fees
5 Jan - 6 Jan 2026
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel connected to a shopping centre in Alajuela with free parking
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a conference centre are on-site. Change of towels is available on request
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Hilton Garden Inn San Jose Airport City Mall. During your stay, you'll be connected to a shopping centre and just a quick walk from City Mall. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the pool and the helpful staff
  • Steps from City Mall and a 4-minute drive from Central Park
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 99286738
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1021 out of 1467 reviews
Rating 8 - Good. 229 out of 1467 reviews
Rating 6 - Okay. 110 out of 1467 reviews
Rating 4 - Poor. 57 out of 1467 reviews
Rating 2 - Terrible. 50 out of 1467 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localización cerca del aeropuerto.
Stayed 1 night in Sep 2025

10/10 Excellent

John James

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the staff, extensive morning buffet, and gym facilities. We have now stayed here 2 times and have made it our regular spot when in San Jose. Friendly staff, fresh environment, clean rooms, wonderful shower, and being close to a mall when travelling has been helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

Bobbi, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and location was great. Perfect location to stay at if you need to catch a flight.
Stayed 1 night in Sep 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, next to a mall with direct access. Cold floors in the rooms and no complimentary slippers
Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2025

10/10 Excellent

Kathryn, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints except the night road noise. So loud and went all night. Ask for a room that is not next to the main road.
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Stayed 2 nights in Sep 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

We stayed at the hotel for one night as we were going to the airport next morning. It was close to the airport and had a shuttle. The drivers were friendly and very helpful. The front desk lady was very pleasant. Our room was very modern, clean and the beds were very comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, good food and fabulous cocktails. The bartender is top notch !
Stayed 1 night in Sep 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen fin de Semana!

La experiencia de la estadía fue muy buena el personal bastante amable, el servicio excelente, las instalaciones bastante limpias y la comida sabrosa.
Stayed 2 nights in Sep 2025

6/10 Okay

Roy, Langley

Stayed 1 night in Sep 2025

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, staff, amenities great. Not quiet if you really need sleep due to proximity of casino and airport.
Stayed 1 night in Sep 2025

8/10 Good

Trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! They helped me with figuring out my car rental issue when I checked out. The property looks new and the room was nice. The location is great! It’s next to the City Mall and walkable to it. I didn’t know about the casino next door until I got there. However, the area is very quiet and safe even with the casino. I had two issues while staying there: 1. My bed frame kept making noises whenever I’d move around. I think the base of the bed isn’t secure. That was kind of annoying as the noises were loud and I’m a small person. I did inform the front desk when I checked out and they said they’d fix it. 2. The hotel is not very sound proof. The walls are very thin. I heard the person next door snoring though it was faint. The highway being next to the hotel is not ideal if you’re a light sleeper like myself. In the morning, I heard all the conversations from the room next door. I don’t even think they were speaking loudly. It was just regular conversations. So, if you’re super sensitive to noises, this might not be a good option. Other than these two minor issues, I’d recommend it.
Stayed 1 night in Sep 2025

8/10 Good

Jesse

Liked: Cleanliness
It was ok
Stayed 6 nights in Aug 2025

8/10 Good

Jingsong

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit friend day.

Very easy process. Early check in accomodated. Book when available, it can fill up fast. Thank you to all staff!♡
Stayed 1 night in Sep 2025

10/10 Excellent

David Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. The staff is great!!
Stayed 1 night in Sep 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mel

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ajanae

Disliked: Cleanliness
Stayed 1 night in Sep 2025