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The Row Hotel, BW Signature Collection

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk
Lobby
Exterior
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Gym
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    ‪12 min walk‬
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Santa Clara Valley Medical Center
    ‪19 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory-foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Aloft San Jose Cupertino

Pool
Pet-friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1002)
The price is €296
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Aloft San Jose Cupertino

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from O'Connor Hospital. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the value of their stay and the proximity to shopping
  • Just a 2-minute drive from Santana Row Shopping Center and a few minutes from Winchester Mystery House
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 149 out of 262 reviews" "
Rating 8 - Good. 55 out of 262 reviews" "
Rating 6 - Okay. 24 out of 262 reviews" "
Rating 4 - Poor. 14 out of 262 reviews" "
Rating 2 - Terrible. 20 out of 262 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Stayed 1 night in Sep 2024

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price especially for the area. I was visiting family at the Santa Clara Medical Center so it was very convenient. The complimentary breakfast was far better than I expected and the gentlemen who checked me in was lovely. Both patient and helpful to all my issues. The only drawback is the water takes a while to heat up if you shower early in the morning.
Stayed 3 nights in Oct 2024

2/10 Terrible

Stephen, Los Angeles

Disliked: Staff & service, amenities
Don’t stay here unless you have no other choice. The hotel is a very modestly renovated motel on a very noisy street. A remote staff member sitting in Bogota, Colombia “checked me in” through a computer terminal. Other guests showed how to access the room through a code because there was no hotel staff around. There's no restaurant other than for breakfast, no bar, not even a phone in the room. And no security that I can see. It is clean throughout, though.
Stayed 1 night in Oct 2024

8/10 Good

Rajendra, Seattle

Bath tub was old with some top layer peeled off.
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No.
The pics online were nice so we thought we would give Best Western a try. Big mistake. Our room was rundown and dirty. The beds were comfy. We wore shoes in the shower because it was so dirty. They did not clean our room until I requested it as our garbage was overflowing. I was told to get my own towels from a cabinet in the kitchen. There was rarely anyone at the front desk. The majority of our interaction was with a computer. We never saw any security on the property. Two strange men walked into our room at 11pm using the key code on the door. They never told us who they were or what they wanted. They did not have anything that identified them as employees. That was unnerving. The underground parking was nice as were the couple employees we did interact with. Not good.
Stayed 5 nights in Oct 2024

10/10 Excellent

Heather

Stayed 1 night in Sep 2024

8/10 Good

Derek

Stayed 1 night in Sep 2024

8/10 Good

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff entered room before 11am despite approved late check out and despite us yelling out “no!” “No!” And “No service please!!” We had to call in for reinforcement . Otherwise check in was easy - associate was friendly and great, as was the person who took the reinforcement call upon unexpected entry by (housekeeping) staff. Room was clean and well-appointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Mishele, Port Ludlow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really didn’t like checking in with someone by computer but our stay was comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ruth

Stayed 1 night in Aug 2024

10/10 Excellent

Mohammad

Stayed 1 night in Sep 2024

10/10 Excellent

Karrie, Monterey Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Odalys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nic

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Arda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible car park, large room and for any issues, staff is always ready either by the screen or onsite. However, a lot of sound coming from outside from cars and fans, also more could've been provided in the fridges as only 2 water bottles is not much. Otherwise great place if want to visit San Jose for a few days and will be using Uber to anywhere you go.
Stayed 5 nights in Sep 2024

10/10 Excellent

Azin, Mission Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK. I wasn’t too crazy about what it looked on the outside. Overall, the inside of the building was nice and clean. The rooms were nice and clean as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and no issues overall.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Row BW San Jose
The staff cared about the quality of or stay and was eager to help in any way. The room was spotless!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
Stayed 1 night in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 1 night in Aug 2024