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The Row Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Breakfast area
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory-foam beds, individually decorated
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Silicon Valley
    ‪1 min walk‬
  • Place, Santana Row Shopping Center
    ‪16 min walk‬
  • Place, Winchester Mystery House
    ‪20 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory-foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from O'Connor Hospital. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the value of their stay
  • Just a 5-minute drive from SAP Center at San Jose and a few minutes from Santana Row Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Reviews

The Row Hotel, BW Signature Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 241 out of 422 reviews
Rating 8 - Good. 82 out of 422 reviews
Rating 6 - Okay. 46 out of 422 reviews
Rating 4 - Poor. 25 out of 422 reviews
Rating 2 - Terrible. 28 out of 422 reviews

Reviews

10/10 Excellent

Nguyen D

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Jerome

Stayed 1 night in Jul 2025

6/10 Okay

Lucille

Business traveller
Disliked: Amenities, property conditions & facilities
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura Angelica

Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Phillip

Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Linden, Paso Robles

Stayed 1 night in Jul 2025

8/10 Good

Marlyn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and the property is clean.
Stayed 2 nights in Jul 2025

6/10 Okay

Anna C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
Stayed 8 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

IRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unpleasant experience

Paid for a full functioning room. Tv account was locked in and we couldn’t watch anything from our accounts, hence the last guest left they’ve locked in their account. Staff was of no use nor solved the matter
Stayed 1 night in Jul 2025

10/10 Excellent

Jose, Bakersfield

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great environment and the bed is super comfortable!
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Karole

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Stayed 1 night in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Will come back.
Stayed 1 night in Jun 2025

2/10 Terrible

Ziba

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST experience ever!!

WORST hotel experience I have ever had! 24 years of traveling in my career and there was zero essence of hospitality at this “hotel” It is more of a motel… I take that back it’s more of a Hostel. Their idea of the front desk employee was the remote employee that was on the opposite of a computer monitor that was extremely unprofessional, was clearly not alone while trying to check me into my room as she kept looking over her shoulder and giggling with whomever was standing beside her while she was scanning my ID and CC to which I have no clue if the person next to her made note of since clearly they could see me but I could only see the fake background that replicated the hotel lobby. The entire check in process was a nightmare and the quality of the rooms were terrible! Rusted pipes and the towels were so filthy and stained and felt like sand paper and there was much more wrong with this hotel but I will just allow the photos to speak for themselves.
Stayed 2 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

10/10 Excellent

maksim

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentleman at the front desk was very nice, as were all the virtual assistants. They were excellent accommodating me as I had to extend my stay twice. I was very comfortable staying there & felt safe.
Stayed 1 night in Jun 2025

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025