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The Row Hotel, BW Signature Collection

3.0 star property

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Gym
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    ‪12 min walk‬
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Santa Clara Valley Medical Center
    ‪19 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory-foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is €178
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About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are on-site.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from O'Connor Hospital. Free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a virtual front desk
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the value of their stay
  • 12 minutes by foot from Westfield Valley Fair Shopping Mall and a 2-minute drive from Santana Row Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 278 reviews
Rating 8 - Good. 59 out of 278 reviews
Rating 6 - Okay. 25 out of 278 reviews
Rating 4 - Poor. 15 out of 278 reviews
Rating 2 - Terrible. 23 out of 278 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heleana, Manhattan Beach

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Thy

Travelled with partner
Liked: Amenities
Nice and quiet area
Stayed 1 night in Nov 2024

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and check out
Stayed 1 night in Nov 2024

10/10 Excellent

KELLY

Stayed 1 night in Nov 2024

10/10 Excellent

Enrique, Union City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location
Stayed 1 night in Aug 2024

8/10 Good

Malik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Silvia

Stayed 1 night in Nov 2024

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2024

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Jose

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom ceiling starting leaking water when the upstairs room was showering and flooded the entire bathroom floor.
Stayed 1 night in Nov 2024

8/10 Good

Nathalie

Stayed 1 night in Nov 2024

8/10 Good

Mindy, el monte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i dont like about this hotel is the shower head. The hotel is good but i couldn’t believe that they couldnt afford to install a small thing like shower head to make it a perfect hotel to stay. The shower head is very cheap. Looks like they got it from a junky yard sale for free.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competent, personable staff. Well-priced, and good (yet unobtrusive) service. Way to go!
Stayed 6 nights in Nov 2024

4/10 Poor

Angelica

Disliked: Staff & service, property conditions & facilities
Checking in we used the virtual rep. Was quick easy, only thing the volume could be a little louder. Not all the outlets in room worked. Wifi for the tv did not work. Wifi would go in and out or say not connected but the wifi would work on my phone. When it did connect to wifi it would play about 2 min and load for almost 10 min to the point I had to use my personal hotspot. The morning of checking out our bathroom light was flickering and the light went out.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, extremely clean and continental breakfast had fresh starbuks expresso
Stayed 1 night in Nov 2024

8/10 Good

Maureen

Liked: Staff & service
Great staff. Heavy traffic area
Stayed 3 nights in Oct 2024

8/10 Good

Christopher

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Randall

Stayed 1 night in Oct 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great location, parking and staff was very friendly and helpful. The rooms were clean and the bed was comfy.
Stayed 1 night in Oct 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Nice Stay
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
Stayed 1 night in Oct 2024

8/10 Good

Fiona

Stayed 1 night in Oct 2024