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Urban Green Hotel & Suites

4.0 star property
VIP Access

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Photo gallery for Urban Green Hotel & Suites

Front of property
Reception
Deluxe Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing
Reception
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida Primera, Calles 1 y 3, San José, San José, 10101
  • Plaza de la Cultura
    ‪2 min walk‬
  • Morazan Park
    ‪3 min walk‬
  • National Theater
    ‪4 min walk‬
  • San José (SYQ-Tobías Bolaños Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Room, Ensuite

Minibar, in-room safe, laptop workspace, soundproofing

Family Room, Ensuite

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Standard Double Room, Ensuite - No Window

Standard Double Room, Ensuite - No Window | Minibar, in-room safe, laptop workspace, soundproofing

Standard Double Room, Ensuite - No Window

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Presidential Suite, Ensuite

Presidential Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Presidential Suite, Ensuite

  • 110 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Superior Double Room, Ensuite

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Deluxe Suite, Ensuite

Deluxe Suite, Ensuite | Living room | 42-inch flat-screen TV with cable channels, TV

Deluxe Suite, Ensuite

  • 70 sq m
  • Sleeps 2
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite, Ensuite

Junior Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Junior Suite, Ensuite

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Urban Green Hotel & Suites

Hotel with free breakfast, near Sabana Park
A fitness centre, a steam room and spa services are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Urban Green Hotel & Suites offers 100 air-conditioned accommodations with minibars and a safe. 42-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a steam room and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages and body scrubs.
The free breakfast at Urban Green Hotel & Suites gets high marks from our customers. During your stay, you're just a quick walk from Plaza de la Cultura. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from Sabana Park and 5 minutes from National Stadium of Costa Rica
Urban Green Hotel & Suites offers its guests a steam room and a fitness centre. WiFi is free in public spaces. Free breakfast is served daily. Spa services, a vending machine, and multilingual staff are also featured at Urban Green Hotel & Suites. Free self parking is available.

This 4-star San José hotel is smoke free.

Guests are served a free full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • Gym
  • Steam room

Family friendly

  • Highchair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urban Green Hotel & Suites

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Urban Green Hotel Suites
Urban Green & Suites San Jose
Urban Green Hotel & Suites Hotel
Urban Green Hotel & Suites San José
Urban Green Hotel & Suites Hotel San José

Urban Green Hotel & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 167 out of 359 reviews
Rating 8 - Good. 100 out of 359 reviews
Rating 6 - Okay. 48 out of 359 reviews
Rating 4 - Poor. 20 out of 359 reviews
Rating 2 - Terrible. 24 out of 359 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Darcie

Travelled with family
Liked: Property conditions & facilities
The rooms were huge—much bigger than shown in the photos. Our suite was two levels with 1.5 bathrooms. The casino nightclub was noisy. The location is very convenient for walking to museums. The street was hectic but we felt safe walking around. The woman serving breakfasts was lovely.
Stayed 2 nights in Nov 2024

8/10 Good

Yeison, Lawrenceville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and walkable to many things
Stayed 1 night in Nov 2024

2/10 Terrible

David

Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robert E, Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fantastic 2 star hotel it’s quiet and safe just obviously under funded
Stayed 6 nights in Oct 2024

10/10 Excellent

derrick

Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2024

6/10 Okay

Federico

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not hot water in the rooms
The hotel is very nice and very friendly staff. The problem was the heater was broken and we didn’t have hot water for showers, and I couldn’t shave. The employee tried to change us the room but all the rooms were with the same issue. I’ve made a report to the Manager to get the refund of the day I couldn’t have shower. At the moment I didn’t get any answers from them.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bayardo

Travelled with family
Front desk staff very friendly. Room are very spacious and cleaned. Bathroom very big, clean, great water pressure. Breakfast was very good, typical Costa Rica breakfast. Restaurant staff very friendly. This is my favorite hotel. I’ll be back every time I go to Costa Rica.
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Average
Lovely staff, good Aircon and nice breakfast. Furniture in my room was shabby and funny smell when I first walked in. No light near the shower for some reason in the disabled access room (not sure why I was in disabled access, not requested must just have been what was available)
Stayed 1 night in Sep 2024

8/10 Good

FABIO

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access in the city center to can be busy and chaotic at times. Limited parking but interior of the hotel is nice.
Stayed 1 night in Jul 2024

8/10 Good

Eunmi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall very nice! The complementary breakfast is yummy. The parking space is too tight though.
Stayed 1 night in Aug 2024

10/10 Excellent

Wei

Travelled with group
Liked: Cleanliness
Na
Stayed 2 nights in Aug 2024

10/10 Excellent

Wei

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Robert, Little Rock

Liked: Cleanliness, staff & service
It was pleasant
Stayed 6 nights in Aug 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Two stays at urban green.
We stayed at several hotels around Costa Rica-over a nine day span. This was the best. The rooms were comfortable but the layout was puzzling. We wondered what it was, before it was a hotel. Each floor had a center court with table and chairs, the rooms were surrounding the court,on two levels, the second level accessible only by staircase. If you are over 6’6”, watch you head in the bedroom areas. Traits generally in CR, no water glasses, hand towels, wash cloths in the room. One of two elevators was out of service for over a week.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok so this place has alot of opportunity to be greater then what it is. First i have to go down start to get ice in the restaurant which closes at a certain time and act wited when you ask for more ice. Secondly if my friends frim my other other hotel comes to visit so we can get ready for the club they wanted to charge them 20mil. I got sick somewhere else and had food and for a fork the guy didn't have any but i seen him give a family forks for their food but he didnt mind give me a butter knife. There was a blood stain on the street that i didnt see. The staff at reception was nice and friendly expect the older man who was rude to my friend who visited. I ask for a place with a windows or balcony and got a wall. I hope they do better . The cleaning was very good and try her best to make sure i was ok.
Stayed 8 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Isabel, Sta. Cruz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our second experience was better. Our standard bedroom upstairs with the airconditioning blowing on the bed had no (extra) blankets.
Stayed 1 night in Jul 2024

10/10 Excellent

ARGENTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Urban Green for anyone that wants to be right in the city center for a reasonable price! The hotel was very comfortable and the room we got (the family suite) was very spacious with more than enough room for our group of 4. I loved how convenient it was to walk to everything in the downtown area. The amenities at the hotel were great too, with the laundry and the breakfast being the standouts. The staff was super helpful and even accommodated our need for a middle of the night check in (since we had a very late arrival). We enjoyed our stay so much that after returning to San Jose (we visited a few other parts of the country before returning to the city for a final night before leaving), we cancelled our other hotel so that we could stay at Urban Green again.
Stayed 1 night in Jul 2024

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No good stories and restaurantes around
Stayed 2 nights in Jun 2024

6/10 Okay

SRIRANGA RAJAN

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Not much of facilities in room. Ac working bad. Continous sound. No water bottles in Room
Stayed 1 night in Jul 2024