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Condado Palm Inn San Juan, Tapestry Collection by Hilton

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Condado Palm Inn San Juan, Tapestry Collection by Hilton

Beach nearby, white sand, sun-loungers, beach umbrellas
Point of interest
Point of interest
Exterior
Lunch and dinner served, Cuban cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Parking available
    Parking available
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
55 Condado Avenue, San Juan, 00908
  • Casino del Mar at La Concha Resort
    4 min walk
  • Parque La Ventana al Mar
    5 min walk
  • Plaza del Mercado
    11 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Tower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

View from room

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tower

Room, 2 Queen Beds, Tower | Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Tower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Penthouse)

Suite, 1 King Bed (Penthouse) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Penthouse)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • Sleeps 2
  • 1 King Bed

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About this property

Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotel with a 24-hour fitness centre, a quick walk to Parque La Ventana al Mar
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site.
Condado Palm Inn San Juan, Tapestry Collection by Hilton offers 151 accommodations with iPod docking stations and a safe. Beds feature premium bedding. 37-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Condado Palm Inn San Juan, Tapestry Collection by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Cuban cuisine while dining at Ropa Vieja
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the value of their stay and the restaurant
  • Within a 15-minute walk of Parque La Ventana al Mar and Plaza del Mercado
Condado Palm Inn San Juan, Tapestry Collection by Hilton offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Condado Palm Inn San Juan, Tapestry Collection by Hilton. For a fee, parking is available.

This San Juan hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Ropa Vieja – This restaurant specialises in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cookie House – This café serves breakfast and lunch. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 27.88 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 22.42 for adults and USD 10.47 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cookie House
  • Ropa Vieja

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers

Accessibility

  • Lift

More

  • 18 floors
  • 2 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.42 for adults and from USD 10.47 for children
  • Self-parking fee: USD 27.88 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access is available 24 hours a day.
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Condado Palm
Best Western Condado Palm Inn
Best Western Plus Condado
Best Western Plus Condado Palm
Best Western Plus Condado Palm Inn
Best Western Plus Condado Palm Inn San Juan
Best Western Plus Condado Palm San Juan
Condado Palm Best Western
Condado Palm Inn
Best Western Plus Condado Palm Inn Suites

Condado Palm Inn San Juan, Tapestry Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 204 reviews" "
Rating 8 - Good. 43 out of 204 reviews" "
Rating 6 - Okay. 24 out of 204 reviews" "
Rating 4 - Poor. 14 out of 204 reviews" "
Rating 2 - Terrible. 10 out of 204 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very accommodating. Our front desk attendant even texted me to see how everything was going. Walking distance to multiple restaurants and other hotels. I loved that they had beach chairs and umbrellas saved for the guests and they offered free bottles of water which is a most walking around San Juan. The only bad thing is that I don't get my Hilton points because I booked through Expedia...
Stayed 3 nights in Aug 2024

6/10 Okay

vishal

Travelled with family
AC unit was leaking . Property is located in a very crowded place and doesn’t have private beach as shown in the picture .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for my traveling on that side of the island
Stayed 3 nights in Aug 2024

2/10 Terrible

Anahy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Zamary

Stayed 2 nights in Aug 2024

6/10 Okay

Shelly

Travelled with group
Disliked: Cleanliness
During my five-night stay at the Condado Palm Inn, I found it to be the most average Hilton property I've encountered. On the positive side, the hotel's location is highly convenient, with a Walgreens directly across the street and another convenience store nearby. Additionally, a beach, several restaurants, and souvenir shops are within close proximity, although the beach is not recommended for swimming due to strong rip currents. The front desk staff was helpful during check-in, making the arrival process smooth. However, the experience was marred by several disappointments. The property itself shows signs of neglect, with chipped paint, watermarks, and peeling doors. The housekeeping service was subpar, with rooms not fully cleaned on a daily basis, and the same sheets, including one with a hole, remained unchanged throughout my stay. I frequently had to visit the lobby to request towels, teacups, and sugar packs, as these were not replenished. Moreover, my personal blue towel went missing after housekeeping, with only a weak apology from management and no resolution. It is perplexing how a blue towel could be mistaken for the hotel's white ones and then be irretrievable. Lastly, check-out was frustrating as I had to insist repeatedly with the floor manager to have my refundable security deposit returned, despite having already paid taxes and fees at check-in and providing a receipt for the deposit.
Stayed 5 nights in Aug 2024

2/10 Terrible

Rene Sauri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kicked me out cuz some one said I was naked on the balcony never again
Stayed 3 nights in Aug 2024

10/10 Excellent

Lisett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very clean staff friendly
Stayed 3 nights in Aug 2024

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean! The restaurant inside the hotel was so good!
Stayed 3 nights in Aug 2024

8/10 Good

victor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is falling apart the paint is peeling off from the main entrance ceiling the bathroom toilet area leaking water all over the floor
Stayed 2 nights in Aug 2024

8/10 Good

Thea

Travelled with family
Liked: Cleanliness
Good stay.
Stayed 4 nights in Aug 2024

2/10 Terrible

Nil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terriable
Property had funny smell in various room. AC had issues....leaking water in rooms. Damp sheet, comfort, Hot water issues. No hot water....different rooms then they say easy fix. Its no way Hilton Standards. GO stay somewhere else
Stayed 4 nights in Aug 2024

6/10 Okay

jennis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel shows signs of age and weather, but the Condado location is great with lots to do nearby. Great for a short stay.
Stayed 1 night in Aug 2024

8/10 Good

Millicent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach, easy access to several areas.. had to request linens in the room due to not having them one day, and the floors weren’t the cleanest. but overall it was a good stay
Stayed 3 nights in Aug 2024

10/10 Excellent

luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Adan, genesis, Frances, where very nice easy check in, and staff very attentive
Stayed 1 night in Aug 2024

4/10 Poor

Troyetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The water kept going on and off so it was prolonging everything. The air conditioner dose not go off so it was freezing. Its been 10days i haven't received my deposit
Stayed 3 nights in Jul 2024

8/10 Good

Yusmely

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is very important the first contact client and welcoming staff. The need to be more detailed explaining the hotel amenities during the initial process and more lively.
Stayed 4 nights in Aug 2024

8/10 Good

TANIA leandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed our stay
Stayed 4 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Jul 2024

8/10 Good

Luvenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only gave this rating because my fiance and I fell down the steps of the Jacuzzi and we weren't even drinking! They should definitely put something on the steps to prevent others from getting hurt!! Other then that my stay was perfect from superb customer service and excellent con leche at the chocolate cafe that's attached to the hotel. Oh I also didn't like the extra cost for parking
Stayed 3 nights in Aug 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
The bed was very comfortable and the room was very large I was in a corner unit. It was in good condition but it's very dated and needs updating I think Hilton just bought it recently there is no construction going up next door so you have to be ready to get up early in the morning pretty much at sunlight which is 6:30 now. No hot water but I have found that it pretty much every place that I've stayed at and I traveled all around the island along the coast I think just two places had hot water
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Amenities
Great location.
Stayed 1 night in Aug 2024

8/10 Good

Taneki D

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Will definitely be back! The only complaint is that the bikes that came with the room weren’t available.
Stayed 4 nights in Jul 2024