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Holiday Inn Express San Juan Condado, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express San Juan Condado, an IHG Hotel

Beach nearby, sun-loungers, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Beach nearby, sun-loungers, beach umbrellas, beach towels
Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains
Gift shop

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1 Mariano Ramirez Bages, San Juan, 00907
  • Casino del Mar at La Concha Resort
    7 min walk
  • Condado Beach
    11 min walk
  • Plaza del Mercado
    15 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    9 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express San Juan Condado, an IHG Hotel

Hotel with free breakfast, a quick walk to Casino del Mar at La Concha Resort
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free full breakfast and free WiFi in public areas are also provided. Other amenities include Access to hot tub, valet parking and coffee/tea in a common area.
Holiday Inn Express San Juan Condado, an IHG Hotel offers 116 accommodations with a safe and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express San Juan Condado, an IHG Hotel gets good marks from our customers. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. Features include free WiFi in public areas, plus an outdoor pool and a 24-hour gym.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach
Holiday Inn Express San Juan Condado, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express San Juan Condado, an IHG Hotel. For a fee, parking is available. A complete renovation of Holiday Inn Express San Juan Condado, an IHG Hotel was completed in December 2022.

This 3.5-star San Juan hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 18 per cent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado, An Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado, an IHG Hotel Hotel
Holiday Inn Express San Juan Condado, an IHG Hotel San Juan

Holiday Inn Express San Juan Condado, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 77 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eciane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was nice .. near lots of attractions and restaurants
Stayed 2 nights in Aug 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
We mostly enjoyed our stay. The property needs updating. The area around the property is noisy and very busy. Feels safe due to the amount of police, otherwise, it's a bit iffy. Beach is just across the street. Great dining nearby. Staff are very helpful. Though we were charged a hefty extra fee due to flight timing mistake that made us late for check-in.
Stayed 3 nights in Aug 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean Room! Great Location!
Stayed 1 night in Aug 2024

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. They provided great customer service.
Stayed 2 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was cool..statf was helpful and friendly.
Stayed 5 nights in Aug 2024

6/10 Okay

Migdalia

Travelled with partner
Liked: Staff & service
pictures you would not get the real ambience. Having the option to have breakfast every morning is very very good wether it was the best or not but I loved the avena yummm! And plenty for everyone to enjoy.😉 The staff was great including housekeeping very inviting and made you feel at home. Overall I would stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They set up the room for our honeymoon. It was so nice!! Good location too
Stayed 6 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to the beach, restaurants, bars, etc. We walked to everything in our area. Lagoon activiities. Lots to do! Pool was small but served its purpose. Free breakfast was nice. Needed a business center at hotel. Staff was friendly and attentive.
Stayed 3 nights in Aug 2024

10/10 Excellent

Veronica

Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING!! They were so helpful and kind to answer any questions. The location was great, quick walk to the beach and the hotel had beach chairs and umbrellas set up for its residents. We stayed for a quick weekend and loved it.
Stayed 2 nights in Aug 2024

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything EXCEPT there is NO FREE PARKING. you have to pay $25 a day for valet service
Stayed 3 nights in Aug 2024

10/10 Excellent

ELEANORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a confusion on the nighr we check in they put us to the next hotel bec they said they're not informed (Expedia) that we're coming in. But I keep gatting the texts asking how was my checing in so I came back to them that they we're informed bec Holiday Inn Express keep texting me So I went back and spoke to Victor very helpful , compassionate and did above and beyond to help he said He'll let the manager knows and come by 9 am the next day bec he'll be there. Allen the manager no question askec told me we'll take you back here just come around 11 am the room will be ready. So we and I got my peace of mind bec If I didn't tell my situation we will be spending time in different hotel for 8 days and that would not be nice and right specially I have my 3 kids with me. But the rest they we're vwry good to us.
Stayed 8 nights in Jul 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2024

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great staff and a great location.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value. Clean, decent pool, good breakfast and friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly, breakfast options were very good, room was clean and comfortable.
Stayed 4 nights in Jul 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but beware of added Resort Fee!
Great location! Near Beach, offers breakfast and friendly staff. I don't like the 18% additional resort fee $48 on a $200 room rate was pricey especially if we only stayed for less than half a day. Resort fee is the charge for using the beach and other facility usage. Not sure why they don't just add that to the hotel cost. It's unavoidable and somewhat deceptive way to get you in. Also, $25 to valet park your car. If they take out the 18% resort fee, then we will come back.
Stayed 1 night in Jul 2024

6/10 Okay

Luis Alberto

Travelled with family and small children
Elevators small and on the second day we stayed one out of the two elevators broke, had to be waiting long periods of time or use stairs. Jacuzzi was nasty dirty green water. I use valet parking for a day and when got home I see receipt noticed I was charged for two days instead.
Stayed 4 nights in Jul 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to everything
Stayed 1 night in Jul 2024

2/10 Terrible

Keneisha Maria

I never got to stay at the property , because of the known global outage and I never received my money back . Almost $950 down the drain.
Stayed 4 nights in Jul 2024

6/10 Okay

Carla

Travelled with group
Liked: Cleanliness
Great Location and good breakfast.
GREAT Location to walk around. Rooms are comfortable. Breakfast was Great. No good Parking!! The Hot Tub was built WRONG!!! the 7 water openings on the floor should be on the wall by where we sit so that we can get the water to hit our backs (not our feet). Elevators need to be rebuilt or renovated to be more modern.
Stayed 3 nights in Jul 2024

8/10 Good

KIMBERLEE, SAINT THOMAS

Liked: Staff & service
Nice property couldve been better... pool area not to clean bush all in the pool and my room had hair all over at check in
Stayed 4 nights in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024