6/10 Okay
Todd
26 Aug 2024
Liked: Amenities, property conditions & facilities
I enjoyed the beautiful pond in front of the hotel. I did not enjoy getting to my room right after check in only to find there was no water!!! I couldn’t shower or brush my teeth. When I went down to the front desk to ask about the water situation the man that checked me in notified me that there wouldn’t be water for 4 hours!!! Why wouldn’t you let me know this when I just had checked in! Very frustrating and terrible customer service. The only other thing was that the waters in the room had been half drank which made me question how clean my room was since the maid had left two already drank water bottles in the room. The only redeeming factor was that when I told the man at the desk he gave me a new unopened bottle of water immediately and apologized sincerely. The hotel was decent and I enjoyed the pond out front and having a Starbucks within walking distance was very convenient.
Todd
Stayed 3 nights in Aug 2024