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Best Western Plus All Suites Inn

2.5 star property

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Photo gallery for Best Western Plus All Suites Inn

Exterior
Lobby
Point of interest
Standard Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, individually decorated, individually furnished, desk
Suite, 1 King Bed, Non Smoking, Balcony | In-room safe, individually decorated, individually furnished, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
  • Pet-friendly
  • Parking available
  • Laundry

Explore the area

Map
500 Ocean St, Santa Cruz, CA, 95060
  • Ocean Street
    ‪1 min walk‬
  • Pacific Avenue
    ‪7 min walk‬
  • Santa Cruz Beach Boardwalk
    ‪16 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus All Suites Inn

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
A fitness centre, a 24-hour business centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Best Western Plus All Suites Inn offers 77 accommodations with a safe and coffee/tea makers. This individually decorated and furnished accommodation has separate sitting areas. Fridges and microwaves are provided.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus All Suites Inn. During your stay, you're just a quick walk from Ocean Street. Free WiFi in public areas, a gym and a 24-hour business centre are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 2-minute drive from Santa Cruz Wharf and a few minutes from Santa Cruz Beach Boardwalk
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus All Suites Inn offers its guests Access to hot tub and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 570 square feet (51 square metres) and includes conference space. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Best Western Plus All Suites Inn. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Santa Cruz hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 15 per night; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 570 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (107 centimetre high)
  • Lift (140 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (122 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 15 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Plus All Suites Inn.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western All Suite Inn
Best Western Plus All Suite
Best Western Plus All Suite Inn
Best Western Plus All Suite Inn Santa Cruz
Best Western Plus All Suite Santa Cruz
Best Western Plus Suite
Best Western Plus All Suites Inn Santa Cruz
Best Western Plus All Suites Inn
Best Western Plus All Suites Santa Cruz
Best Western Plus All Suites
Santa Cruz Best Western
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Best Plus Suites Santa Cruz
Best Western Plus All Suites Inn Hotel
Best Western Plus All Suites Inn Santa Cruz
Best Western Plus All Suites Inn Hotel Santa Cruz

Best Western Plus All Suites Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1003 reviews
Rating 8 - Good. 308 out of 1003 reviews
Rating 6 - Okay. 168 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 66 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overnight Stay!
Stayed here while visiting my daughter at UC Santa Cruz. Pet-friendly and convenient location. My only feedback is that we were put in a room (room 217) that was right in front of the ice machine, which was not desirable. I would definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Kalvin

Stayed 4 nights in Nov 2024

4/10 Poor

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our stay here was overall ok, but there were a few big issues that soured it for us. Our room was not ready for us until after 5:30, which was a nuisance as we had just come from a long drive and wanted to be able to rest. They did provide us with an apology bag of a water bottle and some chips, which was a nice gesture but still inconvenient. The big issues came when we checked into the room. A lot of the room had damage to the furniture and other areas around it Even the door in the main bathroom was warped so you couldnt physically close the door at all. And the biggest thing that shocked us was when we found a long old and rusty screw sitting on the windowsill that's in front of the bed. This was unbelievable to us as it was sitting there in plain site! The breakfast was nice, the front desk staff were friendly and understanding, and the beds were very comfy, but the sheets we were given had some questionable stains and areas where they were so worn out that they were see through. I understand that this isn't the most expensive top tier hotel in the world, but there were a lot of issues that really disappointed us.
Stayed 2 nights in Nov 2024

8/10 Good

John, Turlock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

MARLENE

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean, but…
I expected more from here. The hotel was clean, spacious and didn’t have those nasty carpets. However, The automatic lights were terrible. Especially at night when you use the restroom and then want to wash your hands. It just automatically turns on waking everyone up. That was annoying. Also, the food was blah. The coffee was good and the dispenser was pretty cool. Also, there was a fee for parking. But the hotel says they are not responsible for the car or damage. So then what is the point of the parking fee? I would probably return if I didn’t find anything else.
Stayed 1 night in Nov 2024

8/10 Good

Angie

Travelled with family
Hotel was fine for a perfect weekend getaway for our family!
Stayed 2 nights in Nov 2024

8/10 Good

Charmaine, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll stay again when we’re in the area.
Stayed 1 night in Nov 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
David at the front desk was fabulous! He was so helpful as we were traveling with our adult special needs son. He ensured our needs were met. The check-in staff was great. Breakfast was blah. The eggs were cold AND runny, sausage was overzapped by the microwave. They should keep a microwave in the dining area just for the eggs. The bathroom lighting was poor, not the best place to do your makeup for an important event, OH!! They have a motion sensor light by the wet bar which faces the beds. The light would automatically turn on even though NO ONE was moving. It was impossible to sleep because it would turn on bright and shine on our faces and wake us up all night!! That was a bummer. We called the front desk and they said that everyone complains about it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Heidi

Travelled with family and small children
Liked: Staff & service, amenities
The layout of the room was nice. The service was great. The carpet outside the rooms and the hallways was run down. Our floors in our room were dirty. The beds were clean and comfortable. The breakfast was good and well maintained. Yes I would stay there again. The housekeepers just need to up their attention to detail when it comes to the floors.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

2/10 Terrible

Colette De La

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to find out the pool/spa was out of service. They have us free parking. I thought “hey this is great”. We get into our room and it’s stuffy. The ac unit is not working. I called the staff they said they would call back. 1hr later, I have to call again and they tell me maintenance isn’t available and I can move rooms or wait. Although we had driven for hours, we packed up again and moved next door. The room was not cleaned, the bottom of our feet were black, the main area smelled like a dirty diaper. The tub had stains and their parking lot slots were so small most were parking their car in two spots. Not what we expected or what was advertised.
Stayed 2 nights in Oct 2024

4/10 Poor

Vesna

Travelled with family
Disliked: Amenities
The tub was filthy with someone else’s hair around the tub. The vents for the A/C was filled with lint and was sticking out causing the dirt to blow into the room. Yuck
Stayed 1 night in Oct 2024

2/10 Terrible

Johanna

Stayed 2 nights in Oct 2024

8/10 Good

Cathryn

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Housekeepers clean well! Jacuzzi & tv needs fixing
Place very clean! Bed comfortable, good breakfast. I went to hotel for jacuzzi but not happy jacuzzi was OUT of order and the Tv did not work ! They need fix jacuzzi or give customers a discount for malfunction.
Stayed 1 night in Oct 2024

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff , clean and nice room , good breakfast , safe parking garage , quiet rooms
Stayed 2 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and huge as they are all suites. Good breakfast included. Excellent Thai and Chinese restaurants nearby.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

helen, RENO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Sep 2024