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Hotel Riu Madeira - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Madeira - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Exterior
Exterior
Reception
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
Praia dos Reis Magos, Santa Cruz, 9125-024
  • Reis Magos Beach
    ‪4 min walk‬
  • Madeira Botanical Garden
    ‪10 min drive‬
  • Funchal Farmers Market
    ‪12 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪14 min drive‬

Room options

View all photos for Single Room, Balcony

Single Room, Balcony | View from room

Single Room, Balcony

  • 25 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | View from room

Double Room, Balcony, Partial Sea View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Junior Suite, Balcony

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite, Balcony

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony, Sea View

View from room

Double Room, Balcony, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, Balcony

View from room

Standard Double Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

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About this property

Hotel Riu Madeira - All Inclusive

Beach location and 2 outdoor pools
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre or a children's pool. Housekeeping is available on request.
Hotel Riu Madeira - All Inclusive offers 327 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Madeira - All Inclusive. During your stay, you're just a quick walk from Reis Magos Beach. You'll find features such as free breakfast, free WiFi in public areas and a free area shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 4 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools
  • Indulge with massages at the spa
  • Amenities include a front desk safe, a conference centre and a car charging station
  • On-site recreation includes tennis courts, a gym and bicycles to rent
  • Steps from Reis Magos Beach and 13 minutes on foot from Ponta da Oliveira
  • Free local-area shuttle service
Hotel Riu Madeira - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Madeira - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a terrace, and multilingual staff are also featured at the eco-certified Hotel Riu Madeira - All Inclusive. A free area shuttle within 13 kilometres is available. Parking is available for a fee. A complete renovation of Hotel Riu Madeira - All Inclusive was completed in January 2022.

This 4-star Santa Cruz hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Main restaurant – On-site restaurant.
Kulinarium – On-site fine-dining restaurant. Reservations are required. Open selected days.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Land activities

Fitness facilities
Spa facilities
Limited spa services

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 13 kilometres
  • Area shuttle
  • Uncovered parking on site (EUR 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • 4 bars/lounges

Restaurants on site

  • Kulinarium
  • Main restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Madeira Riu Palace
Hotel Palace Madeira
Hotel Riu Madeira
Hotel Riu Palace Madeira All Inclusive Canico
Hotel Riu Palace Madeira Canico
Madeira Riu Hotel
Riu Hotel Palace Madeira
Riu Palace Madeira
Riu Palace Madeira Canico
Riu Palace Madeira Hotel
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
All-inclusive property Hotel Riu Palace Madeira - All Inclusive
Hotel Riu Palace Madeira - All Inclusive Canico
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira
Riu Madeira Inclusive Canico

Hotel Riu Madeira - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 148 out of 218 reviews
Rating 8 - Good. 56 out of 218 reviews
Rating 6 - Okay. 5 out of 218 reviews
Rating 4 - Poor. 6 out of 218 reviews
Rating 2 - Terrible. 3 out of 218 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 2 nights in Jan 2025

10/10 Excellent

Meeny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back to this hotel!

We booked here very last minute for a 4 night stay in January. We've previously stayed at Hotel Riu in Gran Canaria so wanted to use them again. It was very good value for money and breakfast, lunch, dinner and drinks were included. I liked the fact that you could get drinks at any time so tea, coffee etc. was in abundance. The food is similar to other Riu hotel and you just have to find the "specials" for the day, e.g. fish. Staff were friendly and helped us book an excursion to see the island. Due to the time we went, there were only a few children there. Rooms were very spacious and the shower pressure was very good. The set up of the bathroom meant that water didn't go everywhere when showering. As the Sun hit the room we were in everyday, it did get hot and the air con never seemed like it could get the room cold enough. Luckily, there was also a ceiling fan.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Clarence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with excellent service. Many food options but quality could be better.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sarah Jane McRoberts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful updated property with very friendly and helpful staff
Stayed 6 nights in Dec 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Be careful with this hotel

When I booked the room they gave me a discount of 35%. When i checked in they treated me like I did the booking wrong to get a cheaper price. And when I showed them my reservation and the receipt. They told me that wasn’t enough. So they forced me to pay 1280 Euros extra from what I already payed for me and my 12 year old daughter or else they would throw me out of the hotel. This is a criminal behavior. First lure you to the hotel with a discount and then when you arrive the discount doesn’t appeal. I have never been so humiliated and fooled, I never thought a big company like Riu would do this. They totally scammed me. And tried to blame me all the time that it was my fault though I showed them my booking and papers they just said they didn’t care about that. I have to pay 1280 euros extra or me and my 12 year old daughter would be thrown out.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some wait staff very rude, no shops inside hotel, all-inclusive restaurant nothing special in taste and similar items for all meals every day! The women cleaned our room were extremely nice and did a wonderful job!
Stayed 7 nights in Dec 2024

10/10 Excellent

Karamjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with helpful staff. Good food choices.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shatima Jasmine

Stayed 7 nights in Sep 2024

4/10 Poor

karen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Charisma

Stayed 5 nights in Nov 2024

8/10 Good

Sulma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Nov 2024

8/10 Good

Evgueni, Stouffille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Olive Esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous stay at the Hotel RIU in Madeira! Food The food was outstanding and plentiful. There was food for everyone, and a great selection for vegetarians and pescatarians. Salads, cheeses, gazpacho and other soups every night at supper, meats, fish, fresh fruit, desserts and ice cream. Great selection for kids/ picky eaters, too, including plain pastas and pizzas. Snacks available at Pepe’s Pool Bar usually included French fries, battered and fried zucchini/ eggplant/ cauliflower, and some meat options. One small suggestion: at Pepe’s, it would be great to have a dedicated serving spoon/ tongs for the non-meat food, so that us vegetarians don’t have to use, for example, the hot dog tongs to serve our vegetarian food. In general, it might be a good idea in the dining room to put the vegetarian options in its own section in order to avoid cross-contamination with the meat options. But this is very minor. Pina coladas (non-alcoholic and alcoholic) are delicious! The bartenders were generous with Irish cream on the rocks. Location Caniço is approximately 15-20 minutes from Funchal. It costs about 15 euros by Bolt (the Madeira equivalent of Uber or Lyft), or the RIU offers an included shuttle service. The shuttle to Funchal leaves at 9:30am/10:30am /11:30am. The shuttle returning to the hotel departs from Funchal at 3pm/4pm/5pm. Must reserve a spot on the shuttle 1-2 days in advance. An earlier departure option and later return option would be ideal.
Stayed 9 nights in Oct 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved spending our honeymoon here! It’s beautiful and comfortable. The staff was always nice and the rooms were clean. Highly recommend!
Stayed 8 nights in Oct 2024

8/10 Good

Richard Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet quality was only good, Food Variety is repetitive and boring. Restaurant excellent. Staff excellent.
Stayed 9 nights in Oct 2024

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient for trips to both the coast and inside of the island, a straight shot from the airport but still quiet, safe and secluded. The property was sparkling clean, including grounds and swimming pools. 24 hrs front desk, quickly responsive to requests such as extra patio chair or ironing equipment. Plenty of lounge chairs available with or without sunshade around the immaculately clean pools. Food variety at each meal included vegetarian, gluten and lactose free options, and mainly catered to the majority population of older European customers, nonetheless, our 10 year old could easily find tasty and healthy options. Nightly entertainment such as live bands, dance shows, magic show, plenty of card and board games available for checking out. The few downsides to mention: as everywhere in Europe, smoking is permitted inside the facilities, even at poolside and in restaurants. Parking at the hotel can be challenging if opting not to pay extra for the hotel maintained lot. Finally, I would say, this is not the best option to stay for families with small children, as the majority of activities and amenities are geared towards the leasurely adult population.
Stayed 8 nights in Oct 2024

10/10 Excellent

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.All food were delicious.
Stayed 7 nights in Sep 2024

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for our honeymoon and had an amazing time
Stayed 6 nights in Sep 2024

8/10 Good

ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel only had one speciality resturant and the meal was rushed, only allowed one hour in there.
Stayed 7 nights in Sep 2024

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lyckad semester.

Vi uppskattar det mesta med hotellet, bra service och hjälpsam personal. Passar utmärkt för familjer i flera generationer (om än inte högsta fokus på barnaktiviteter). Vi var nöjda med buffé restaurangen och även specialrestaurangen (man får gå på 1 gång/vecka). Vi tyckte basic drinkar såsom gin & tonic, rom & cola etc. var bra dock lämnade poolbaren blandade drinkar mycket att önska. Vi uppskattar mycket att de uppmärksammade min födelsedag med mousserat vin, stort tack för det! Pool området var vi nöjda med. Trevlig strandpromenad med tillgång till allmänt bad. Vi är mycket nöjda med vår vistelse på Madeira och hotel RIU.
Stayed 9 nights in Aug 2024

10/10 Excellent

Tyler

Stayed 7 nights in Jul 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Lawrence Wing-KI, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with family! Workers were all pleasant and friendly and helpful. Very close to the airport and Funchal which are huge benefits.
Stayed 9 nights in Jul 2024