2/10 Terrible
Daniel
23 Sept 2024
Disliked: Staff & service
Absolutely horrible stay. Was extremely loud, room next to us had a group of girls singing very loudly on karaoke from about 10 pm until about 5 am. Management did nothing to quiet them. Came there hoping for a peaceful couple of nights for my cancer stricken sickly wife, instead she got no rest at all. I contacted hotels.com customer service right away at night, Syed said he’ll contact the hotel right away. He talked to the assistant Alondra and she told him to call back Monday to talk to the manager Calvin. I sent many messages to both Alondra and Calvin, got no responses. Then spoke to Alondra face to face when checking out, and she repeated same thing that only Calvin can help. Walked to my car in hotel parking spot that costs $15 a day, and the car 2 spots away from me had there van broken into, glass was everywhere. I received no refund or help from the hotel staff management or hotels.com, was only told no refund policy. Absolutely would not recommend this place.
Daniel
Stayed 1 night in Sep 2024