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Eldorado Hotel & Spa

4.0 star property

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Photo gallery for Eldorado Hotel & Spa

Terrace/patio
Lobby
Outdoor pool, open 7 AM to 11 PM, pool cabanas (surcharge)
Exterior
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
309 W San Francisco Street, Santa Fe, NM, 87501
  • Georgia O'Keefe Museum
    ‪1 min walk‬
  • Santa Fe Plaza
    ‪4 min walk‬
  • Loretto Chapel
    ‪7 min walk‬
  • Santa Fe, NM (SAF-Santa Fe Municipal)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

Suite, 1 King Bed (Junior Suite with Balcony and Firepla) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite) | Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

  • 60 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Deluxe Double)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds (Deluxe Double)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl) | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds) | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Deluxe King)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac) | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite)

Suite, 1 King Bed (Junior Suite) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Junior Suite)

  • 56.7 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Eldorado Hotel & Spa

Hotel with 2 hot tubs, a short walk to Santa Fe Plaza
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli.
Eldorado Hotel & Spa offers 219 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, designer toiletries and hairdryers.

47-inch LCD televisions come with premium digital channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and microwaves can be requested.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Nidah Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Eldorado Hotel & Spa. During your stay, you're just a quick walk from Santa Fe Plaza. You'll find features such as 2 bars, a full-service spa and an outdoor pool.
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the 2 hot tubs
  • Treat yourself to aromatherapy, facials or massages at Nidah Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Santa Fe Plaza and 7 minutes by car from Meow Wolf
  • Dogs welcome for a fee (restrictions apply)
Eldorado Hotel & Spa offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Eldorado Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Santa Fe hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Eldorado Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 25 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 30 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Faxes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Parking
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Covered self-parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Eldorado Hotel
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Eldorado
Eldorado Hotel And Spa
Eldorado Hotel Spa
Eldorado Hotel & Spa Hotel
Eldorado Hotel & Spa Santa Fe
Eldorado Hotel & Spa Hotel Santa Fe

Eldorado Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1002 reviews
Rating 8 - Good. 207 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

April

Stayed 2 nights in Jan 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Cleo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Fe trip

Quick, pleasant stay. Beautiful hotel and great service!
Stayed 1 night in Jan 2025

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the first day, the light bulb was blown when I walked into my room, my room key card stopped working because the door lock battery died. We had to wait outside of the room for engineering to come and recharge the battery. The phone was visibly unsanitary and did not work for over 24hrs even though we reported it twice to the front desk AND the manager. The phone was eventually fixed but house keeping never cleaned it. I showed a pic of the unsanitary phone to the manager who agreed. I was not offered compensation, an upgrade or even a bottle of extra water for the inconveniences. No one answers the front desk phone after certain hours. The manager was disappointing. Do not expect excellent service. The carpet is tattered and very, very dirty on the fourth floor. The hotel itself is beautiful. The valet staff gave the best service in the entire hotel. It’s honestly a shame management isn’t formally trained in hospitality or just doesn’t care. I called Expedia who attempted to help and offered me 50.00 in key cash that has yet to be applied. Expedia also said they’d respond back to me within 72hrs after speaking with the hotel manager but never called me back.
Stayed 3 nights in Jan 2025

8/10 Good

Nacen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip

Pool was amazing!! Hit tub was so hot
Stayed 2 nights in Jan 2025

8/10 Good

Aaron, Jackson Heights

Stayed 2 nights in Jan 2025

6/10 Okay

Aaron, Jackson Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The worker who lights the fires (Carlos?) Is a great staff member. Some overnight front desk help seemed bothered and inpatient with guests. The cleaning team is wonderful and sweet. We love heritage and this hotel but the aging of the properties is becoming more obvious, rugs are old and stained. The hotel should also consider having the restaurant and bar open later. The pool area is nice but a lawsuit waiting to happen in the winter, tile was insanely icy and there were no caution signs up.
Stayed 1 night in Jan 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tirzah, Erie

Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service there was horrible. We asked for firewood for our room and nobody ever showed up. The front desk never answered the phone. The next morning when I tried to make coffee with the in room provided Keurig, it was broken so I went down to the restaurant to get 3 cups of coffee. I explained that my coffee maker was broken and needed coffee and they tried to charge me for it. I said to the lady at the restaurant that even though my coffee maker was broken you are going to charge me for coffee? and she said "Yes" and wanted $5 per cup. My wife and I like to come to Santa Fe for weekend getaways and we like staying at the Eldorado but it may be time for a change as the last few times, the customer service has been poor.
Stayed 1 night in Jan 2025

8/10 Good

Phillip

Liked: Staff & service
Disliked: Cleanliness
Great location! Hotel rooms are a bit dated. Really appreciated the faux wood floors in the room, but unfortunately they were filthy-actually sticky in spots.
Stayed 3 nights in Jan 2025

2/10 Terrible

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we finally went to our room after trying to get something to eat at the hotel, which we were not able to due to the small restaurant was booked and there was a New Year's Eve party at 8pm, we were overwhelmed by the smoke and heat on our floor, which featured a large terrace shared by many rooms with only double doors opening onto it, no security no screen door so you could open it...We checked out and were told to have Expedia call to refund us. Expedia said the hotel was not cooperate .
Stayed 1 night in Dec 2024

8/10 Good

Ursula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was beautiful and our room clean and nice. The entrance and the lobby are luxurious. The hallway carpeting on the room floors is very old and stained and definitely takes away from the overall high-end experience. The staff are all very polite and friendly, but our daily request to replace a dead lightbulb in the bathroom never happened, over a 5 day stay...the bathroom and the room do not have a single bright light, making it difficult to get ready or select clothing in the evenings. It was also very difficult to obtain more wood for the fireplace. We loved the heated pool and spas open even in the winter. The valet parking was very convenient. Overall, would stay again, but the guest requests for basic things like working lights or more firewood need to be met.
Stayed 4 nights in Jan 2025

2/10 Terrible

Jesus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Management was horrible and took no time threatening eviction. Safe and AC do not work and they will not even attempt to fix it.
Stayed 1 night in Jan 2025

8/10 Good

Dianna

Stayed 2 nights in Dec 2024

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
- great location, good service and food, all employees very nice and polite - bathrooms need to be updated. not of caliber for this type of hotel - asked twice to have a plumbing issue resolved and do not believ it ever was
Stayed 3 nights in Jan 2025

8/10 Good

Francis Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

SANDI

Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best customer service, very friendly, down to Earth, and polite. Thanks
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The outdoor heated pool was nice, but still not warm enough for me to go to in it.
Stayed 1 night in Dec 2024

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, room comfort

Only one issue…

Great location, excellent service. The only issue we had was heat that couldn’t be adjusted, so it was difficult to sleep in a hot room. The engineer tried fix it but couldn’t.
Stayed 3 nights in Dec 2024

4/10 Poor

Jason, Arlington

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Lack of staff. Workers did not show up for their shifts. No cooks and no maid service during our whole stay. Disappointed because this was a 4 diamond resort a few years back and has gone downhill fast.
Stayed 4 nights in Dec 2024

8/10 Good

Adrienne

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025