2/10 Terrible
JL K.
4 Dec 2024
Disliked: Cleanliness
Family Trip
The property was a bit run down on the outside compared to the listing pictures. The inside was nice, just a lot of things that need fixed. The biggest issue we had was when we arrived the house had not recently been cleaned. The kitchen was a mess with mice droppings, the upstairs bedroom had dead bugs everywhere, there was a puddle of water on the floor in the bedroom behind the laundry room where the roof leaked from the recent snow. We called Vacasa as soon as we arrived and after many phone calls the next day back and forth, they did offer to move us to another property or send in a cleaning crew. The other house did not fit our needs. We opted for the cleaners, which they said could not come on our 2nd day there but would come on the 3rd day however we never heard from them again and no one came to clean. A guy did come and bring some stuff for the mice and fixed the microwave, since the door was stuck with food in it from the night we arrived, he fixed the leaky kitchen sink and cleanup some of the mice droppings under the sink, he may have looked at the hot tub and the roof, but the hot tub never worked the whole time we were there. We ended up catching 15 mice in traps that we purchased. We had to sanitize the kitchen and clean the floors every day due to the mice. We did end up receiving a small refund, but it should have been more. We paid way too much for the property with all the problems we had. Although the views from the deck were great.
JL K.
Stayed 6 nights in Nov 2024