The bed was comfortable, the neighborhood was quiet, the hotel was clean, and the staff was amazing. They were friendly, knowledgeable, and helpful. It was close to the metro. It was as described, a throwback to old world Santiago. Therefore, there was no air-conditioning or TV. But there was a fan, plenty of hot water, quality food for breakfast, and amazing staff. They really cared about helping me plan my stay and making sure that I had a safe and fun trip in Santiago. The location was great. It is in an historic part of town. Very little traffic. There are no elevators so if you cannot climb some stairs, this is not for you. Otherwise, I highly recommend it for a different experience than staying in big hotels that are similar all over the world. I was there for six nights and I would go back.