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Hotel Ismael

3.5 star property
VIP Access

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Photo gallery for Hotel Ismael

Outdoor pool
Exterior
Garden
Outdoor pool
Staircase

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000
  • Santa Lucia Hill
    ‪8 min walk‬
  • Plaza de Armas
    ‪11 min walk‬
  • Medical Center Hospital Worker
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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Front of property

Hotel Cumbres Lastarria

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, (801)
The price is €100
for 1 night
for 1 night
17 May - 18 May
Hotel Cumbres Lastarria

About this property

Hotel Ismael

Hotel with a 24-hour business centre, near Plaza de Armas
This smoke-free hotel features an outdoor pool, a bar/lounge and a poolside bar. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
Hotel Ismael offers 44 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ismael. During your stay, you're just a quick walk from Forest Park. You'll find features such as free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 11 minutes by foot from Plaza de Armas and a 3-minute drive from Medical Center Hospital Worker
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business centre and a meeting room are available.

WiFi is free in public spaces. An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Ismael. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Santiago hotel is smoke free.

Room service is available.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel Ismael offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Hotel Ismael Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 244 out of 358 reviews
Rating 8 - Good. 93 out of 358 reviews
Rating 6 - Okay. 11 out of 358 reviews
Rating 4 - Poor. 6 out of 358 reviews
Rating 2 - Terrible. 4 out of 358 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and quiet

Modern design hotel in a strategic location. The hotel is quiet and peaceful and the staff was friendly. Wi-Fi worked great and I had perhaps the best hotel scrambled eggs in 10 years.
Stayed 2 nights in Jan 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all the good places in the central area.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohammad, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the receptionists was exceptionally professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

What a wonderful hotel; great service , comfy rooms and amazing location…highly recommend !
Stayed 2 nights in Jan 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking issues

It was just for one night, however the parking sistem is uncomfortable, you have to walk many block to get there, and if you coming at night is a little dangerous.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is perfect.

Spent 3 days in Santiago and found Ismael was perfect for my stay. It's in a great part of town (Lastarria) so you're where the action if you're interested. Short walk to bars/restaurants. Pretty much ideally located. Room perfectly adequate and clean. Staff brilliant and helpfully looked after bags as was early for check in. Pool on the small side but great for relax. You can't be swimming in it as such. Would defo be back to ismael if ever in Santiago
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location… very easy to walk all over g th he main tourist areas of Santiago Staff was so accommodating and friendly and helpful Would highly recommend it to everyone
Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Great staff. Highly recommended
Stayed 4 nights in Jan 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was comfortable. Breakfast was excellent. Convenient to many attractions. I would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Larisa, santa clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice and friendly people, good breakfast, clean and quiet. The bottle of wine and little swimming pool was another bonus
Stayed 1 night in Dec 2024

10/10 Excellent

Marie Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Esahut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great hotel and perfect location
Stayed 2 nights in Dec 2024

4/10 Poor

Steven M

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Pissed off!

Having stayed at this property twice previously, we had an expectation that we would be accommodated in a better quality room considering we were return customers. We were placed in a room overlooking derelict apartments at the back instead of one in the front overlooking the park with an actual balcony. Furthermore the hot water did not work in our bathroom for two days and we couldn't shower our shave! Not good enough by far!
Stayed 4 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel in a central location. Listeria is a very safe area across and the hotel is well located directly across from Parque Forestal.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy atento el personal
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
Stayed 3 nights in Mar 2024

6/10 Okay

Denise

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Stayed 1 night in Mar 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
Stayed 4 nights in Jan 2024