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Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
International cuisine, al fresco dining
In-room safe, blackout curtains, iron/ironing board
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    ‪4 min walk‬
  • Alcazar de Colon
    ‪4 min walk‬
  • Santa Maria la Menor Cathedral
    ‪5 min walk‬
  • Santo Domingo (HEX-Herrera Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building) | In-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Bright)

In-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Bright)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking (Bright)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Single Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,) | In-room safe, blackout curtains, iron/ironing board

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking | In-room safe, blackout curtains, iron/ironing board

Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking | In-room safe, blackout curtains, iron/ironing board

Room, 2 Bedrooms, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
Our customers tell us that they can't get enough of the helpful staff at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. During your stay, you'll be connected to the convention centre and just a quick walk from Amber World Museum. Free breakfast, free WiFi in public areas and a restaurant are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Sky Europa, a bistro that serves international cuisine
  • Self-parking available for a fee
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Malecon and 7 minutes from Assembly Hall of Jehovah's Witnesses
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a rooftop terrace, and multilingual staff are also featured at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Gran Hotel Europa Santo Domingo, Trademark by Wyndham was completed in August 2020.

Smoking is allowed in designated areas at this 3.5-star Santo Domingo hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Sky Europa – This bistro specialises in international cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Late-night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (DOP 550 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Sky Europa

Things to do

  • Gym

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Handrails in hallways (110 centimetre high)
  • Handrails in stairways (110 centimetre high)
  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DOP 1320.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Gran Hotel Europa Santo Domingo, Trademark by Wyndham offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 344 out of 612 reviews
Rating 8 - Good. 167 out of 612 reviews
Rating 6 - Okay. 57 out of 612 reviews
Rating 4 - Poor. 21 out of 612 reviews
Rating 2 - Terrible. 23 out of 612 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Denny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fan too noisy, only turns off if light goes off, not fair. Floor is so unattractive and Wifi Signal sucks, slowest internet ever, gee!
Stayed 2 nights in Nov 2024

8/10 Good

Delight

Stayed 1 night in Oct 2024

2/10 Terrible

Anabel Altagracia Encarnacion

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
I love staying in La Zona Colonial for its rich history, and it’s great to see the area receiving some much-needed renovations. Gran Hotel Europa is centrally located, making it convenient to visit many tourist attractions. I also felt safe during my stay, which is always a plus. The rooftop was lovely, especially during the day, offering great views of the area. The included breakfast was impressive, featuring a mix of local dishes and classic options like eggs, toast, and fresh fruit. However, the room was disappointing. We were given a non-renovated room, which didn’t match the photos advertised online. The lack of updates was noticeable and heavily detracted from the overall experience. If the room had been renovated as advertised, I’d rate this property a solid 4 out of 5!
Stayed 4 nights in Nov 2024

4/10 Poor

LUIS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The condition of the hotel was good and the location was great HOWEVER they gave me a room on the lobby #102 and the amount of noise was unbearable. I did not sleep at all, people talking loud, kids running passed midnight and crying for hours. At 1:00am I had to call the reception and asked what is their rules regarding the noise inside the hotel. I travel a lot and I never experience a hotel with so much noises ALL NIGHT. Beside that it was a good hotel in a safe location.
Stayed 1 night in Nov 2024

2/10 Terrible

Albert

Stayed 1 night in Nov 2024

10/10 Excellent

Nain, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location
Stayed 2 nights in Nov 2024

10/10 Excellent

Anny

Stayed 1 night in Nov 2024

8/10 Good

Hilda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho mi estadia por ahí. Estuve por ahí con mi familia , solo me quejo de que duraron mucho tiempo para entregarnos las habitaciones
Stayed 1 night in Nov 2024

10/10 Excellent

DABYS, ROSLINDALE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time back in Sto. Dgo in over 30 years. I really like the Hotel. The staff is really friendly and courteous, I would be back as soon as I can. Thank you
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul

Travelled with family
Liked: Amenities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice, very clean, staff very nice. Issues arised during check-in when they couldnt find my reservation was paid. Had to contact expedia and wait 45 mins to be allowed to check in. When we were leaving to go on a walking tour, noticed a group of 4 having the same problem. Location is great, area around hotel was safe and lobby was cute. Negatives include a hot room, lucky if it got to 74-75 and it took 4-5 hours to get to that. Shower floor is slippery, bathroom door didnt close, pillows werent great, bed is very firm, and there was a red blinking light in the middle of the room over the bed which was awful. At first glance and for the price and location and service, 5 stars. But several annoying things brought down the overall stay at the property.
Stayed 1 night in Nov 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Abdulrahman, Ozone park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Oct 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Saturnino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Stayed 2 nights in Oct 2024

4/10 Poor

Brent, Loudonville

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning in the newer rooms is an issue. I started with 320 and while it registered 16 Celsius, it was more like 26. The 2nd night they gave me 302 which was an older room and AC was fine but door did not lock from the outside so I couldn't leave my things in it. The last 2 nights they gave me 305 which was really nice with a balcony and an apology letter and fruit dish. So stick with the older rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

Candice

Travelled with family and small children
Liked: Cleanliness, amenities
Safe and the staff is great
Stayed 3 nights in Oct 2024

10/10 Excellent

Lance

Stayed 4 nights in Sep 2024

10/10 Excellent

R Van Den

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great stay!
Was great very nice rooms, great value, awesome breakfast.. white floors are beautiful in rooms but many hairs where left on it, cleanness could be improved. Would go back though, nice place!
Stayed 1 night in Oct 2024

8/10 Good

Ivania

Liked: Cleanliness, staff & service
My stay here was nice. The property is pretty outdated, not as clean as it should be. The shower heads were not clean at all and the walls were not so clean. But the staff was amazing, Alexander at the bar, Alexandra the waitress, Juleisy the cashier, Yeiry, Nicol and Ashley were all great, their customer service was amazing, they made it a pleasant experience and they made the stay feel more comfortable.
Stayed 5 nights in Oct 2024

6/10 Okay

Issanet

Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic European style hotel in Colonial Center
Classic European style hotel in Colonial Center. Older building with some updates but simply done. Our room was one of two corner rooms with small balconies over the street, which we were told are the best rooms in the hotel. As with any old hotel, not very soundproof. Rooftop restaurant is nice, and you get a sense of the heyday maybe 100 years ago.
Stayed 1 night in Oct 2024