4/10 Poor
Megan
Travelled with partner
20 Sept 2024
Disliked: Staff & service
We stayed at Epavlis for 4 nights and had a mixed experience. The hotel itself is absolutely beautiful, in a fantastic area, and has many worthwhile amenities. Unfortunately the staff were unresponsive to an incident that happened when housekeeping removed our do not disturb sign and cleaned our room without permission. I have allergies to chemicals and detergents so we were very clear about not having our room cleaned (I usually wipe everything with safe cleaner and use my own pillowcases, blankets, etc) which they agreed to, but unfortunately went against. We expressed our discomfort with staff entering our room and touching our personal belongings against our wishes. They agreed to refund us for part of our stay but didn't follow through and have ghosted us in terms of providing any resolution or compensation. I think guests would expect their privacy to be respected with a 'do not enter/do not disturb' sign for a variety of reasons and would be disappointed to learn people had been in their room without permission. Additionally, the private pools with the more expensive rooms are not advertised accurately, as they are not on a private patio and anyone can get to them. We were unable to use ours due to how dirty it was.
Megan
Stayed 4 nights in Sep 2024