29 May 2023 by Rafael Coutinho - Gerente Geral
Prezada Maria, Obrigado por dedicar um tempo para compartilhar sua experiência hospedando-se conosco.Lamentamos que não atingimos as expectativas e que tenha ficado abaixo dos nossos padrões.Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, pois tratamos a hospitalidade como prioridade máxima na Slaviero Hotéis, mas é evidente que neste caso não obtivemos sucesso. Compartilharemos a informação com o nosso time de lideranças para que revisem os processos, afim de evitar que tal falha ocorra novamente.Continuaremos reforçando o cuidado e a hospitalidade em nosso padrão de serviço. Esperamos que volte em breve em nossa cidade e nos dê a chance de reconquistar sua confiança hospedando-se conosco.Daremos o nosso melhor para que sua estada seja tão agradável quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente,
SLAVIERO Downtown São Paulo offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. The business-friendly SLAVIERO Downtown São Paulo also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star São Paulo hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Valet parking (surcharge)
SLAVIERO Downtown São Paulo offers 256 accommodations with minibars and a safe. Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This São Paulo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 6 AM to 10 AM.
Restaurante Downtown SP – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.