8/10 Good
jennifer g.
14 Jan 2025
Liked: Cleanliness
#17
It would have been nice to know who I needed to communicate what with regarding check-in, property, housekeeping. Figured out there were two different people to communicate with so things got confusing. Upon arrival, there was no toilet paper. It showed up in a reasonable amount of time so thank you for that.It took us a bit to find laundry detergent, but that just took some effort. A suggestion would be to have the email from Krain portal accessible to all of us at the condo. I was the only one with that communication tool and I was with three other couples. It became a bit cumbersome for me to be the person always communicating. also, there was no information in the condo regarding what needed to be done with garbage, towels, bedding. Didn’t know if we were supposed to leave all of the garbage and recycling in the condo or if you wanted us to walk it out. We did enjoy our stay in Costa Rica. Very friendly people!
jennifer g.
Stayed 7 nights in Jan 2025