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13 Sep 2024 by Sasha & Richard
Tricky to know how to respond to a negative review from one of the worst guest experiences we (as hoteliers) have ever had.Some might consider that a guest waking up our entire family at midnight to ask for directions to the property was quite reasonable, although perhaps an apology might have been nice. Others might think that a guest deliberately exposing themselves to our staff when being politely reminded that the 10.30am check-out time has already passed is entirely normal, with some abuse for being woken up thrown in for good measure. And which guest wouldn’t still go ahead and cook themselves breakfast and then abandon the resulting carnage before grudgingly departing well over an hour late, without even asking if it was OK or offering some thanks? And all this surrounded by uncertainty as to whether we would actually be paid for the privilege of providing our lovely accommodation to this guest, as all attempts to secure payment (which we normally receive in advance) had been ignored or rebuffed.We usually find our guests are the loveliest people and treat our accommodation – and us – with respect. This wasn’t one of those occasions and you can only imagine our relief to hear that this particular lady isn’t planning to return.Please don’t be like them when you stay somewhere nice. It spoils everybody’s day!
As a guest of Mollett's Farm, you'll find a library, a terrace, and multilingual staff. Public spaces have free WiFi. Mollett's Farm also features a garden, a picnic area, and laundry facilities. Self parking is free. This 3.5-star Saxmundham cottage is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Mollett's Farm offers 6 accommodations with DVD players and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets. Accommodation at this 3.5-star cottage has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries. This Saxmundham cottage provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions and key retrieval information.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
