The doors are all operated by code and we had to call the receptionist to get the outside door code. To be fair, we had been traveling from the US for the better part of 24 hours and did not respond to the email we received, and I assume they would have sent the code at that time. Luckily one of the girls in our group speaks Spanish so she handled the call. The elevator was broke (I highly suspect it has been broke and will be broke- I would just plan on it being broke). So, we lugged our luggage (4 girls on a week long international vacation) up 4 flights of stairs. One room had a very odd smell. No windows. Small. Overall it was just basic. Had the elevator been working, I think we would have just shrugged the room off as a good price in a good location, but after our hike up the stairs, we admittedly had a gray attitude about everything else.