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Best Western Plus The Quays Hotel Sheffield

4.0 star property

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Photo gallery for Best Western Plus The Quays Hotel Sheffield

Indoor pool
Exterior
Lobby
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Victoria Quays, Furnival Road, Sheffield, England, S4 7YB
  • Ponds Forge International Sports Centre
    ‪8 min walk‬
  • Crucible Theatre
    ‪11 min walk‬
  • University of Sheffield
    ‪17 min walk‬
  • Doncaster (DSA-Sheffield)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (View)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking (View)

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (View)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (View)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Super King Bed

  • 15.2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Super King Bed, Sofa Bed

In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Super King Bed, Sofa Bed

  • 15.2 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Twin Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free WiFi

Twin Room, 2 Double Beds

  • 15.2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

  • 15.2 sq m
  • Canal view
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Plus The Quays Hotel Sheffield

Hotel with a fitness centre, a quick walk to Ponds Forge International Sports Centre
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, self parking and a 24-hour front desk.
Best Western Plus The Quays Hotel Sheffield offers 128 accommodations with a safe and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sheffield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus The Quays Hotel Sheffield. During your stay, you're just a quick walk from Sheffield and Tinsley Canal Trail. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe and a lift
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Ponds Forge International Sports Centre and Sheffield Hallam University
  • Pets welcome for a fee
There's a restaurant on site. Public spaces have free WiFi. Best Western Plus The Quays Hotel Sheffield offers its guests an indoor pool, a sauna, and a fitness centre. The business-friendly Best Western Plus The Quays Hotel Sheffield also features a front desk safe and a lift. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Sheffield hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 8 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 12 for adults and GBP 6 for children
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVR

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property will serve only breakfast during the listed restaurant renovation period. Lunch, dinner, room service, and bar operations will be unavailable during this time.

Renovations and closures

The property will be renovating from 24 February 2025 to 31 July 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12 for adults and from GBP 6 for children
  • Uncovered self-parking fee: GBP 8.00 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Quays Hotel Sheffield
Best Plus The Quays Sheffield
Best Western Plus Quays Hotel
Best Western Plus The Quays Hotel Sheffield Hotel
Best Western Plus The Quays Hotel Sheffield Sheffield
Best Western Plus The Quays Hotel Sheffield Hotel Sheffield

Best Western Plus The Quays Hotel Sheffield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 568 reviews
Rating 8 - Good. 182 out of 568 reviews
Rating 6 - Okay. 84 out of 568 reviews
Rating 4 - Poor. 35 out of 568 reviews
Rating 2 - Terrible. 27 out of 568 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great refurb!
Part way through a fabulous refurbishment. The bedrooms are very smartly decorated and furnished, luxury bathrooms. I was very impressed for my first stay at this hotel in Sheffield, I stay reasonably often in the city and will be back
Stayed 1 night in Dec 2024

6/10 Okay

Sophie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Customers service was really Lovley and welcoming, room was dirty the bathroom smelt like it had been cleaned with a dirty mop head, we had to keep the door closed because of the smell, the floor had grit on it so couldn’t walk round without having footwear on, there was no shower and bath stuff to wash with had to ask lady at reception for some, they gave you one towel between two of us that we had to re use in the morning wet, there was half a toilet roll left on the stand. The bed was comfy & coffee facilities was good, we had a balcony which had a Lovley view, we had someone banging all night on our wall that kept us up, and manitance from outside or inside the building that also kept us awake. The small fridge had no drinks or anything in it to use. Overall we was there a night which was enough but I wouldn’t say it was 4 star worthy
Stayed 1 night in Dec 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great stay - loved it
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
We had an amzing room a d they were more than happy for us to bring our small dog
Stayed 1 night in Dec 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

David

Stayed 1 night in Nov 2024

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very average. Room was clean. Hotel was quiet. Location is on an edgier part of town hence cheaper than alternatives closer in. Check in was slow. Had to justify needing more than 1 to key- 3 in the room so had to point out one would be unpractical. Shower head dripped through the night. Had to take it down. Breakfast was a disaster. Long queues and very disgruntled guests. No replenishment of hot buffet. Excuse was kitchen staff and staff in general was short. N.waited an hour for fresh hot food to come out and couldn’t confident ly eat it as it looked under cooked. Very poor breakfast in general considering a very big hotel. Very ripped off there. Only 2 poor young girls in from nt of house. 🏡 plus was the pool and sauna area was a bonus. Probably wouldn’t go back again and lots of other choices of hotels in the area
Stayed 1 night in Nov 2024

4/10 Poor

Joscelin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly but the hotel is very rundown and not very accommodating. Breakfast opened at 8am not the best given they are hy Ponds forge and most swimmers need to be in warm by 7.30. Will not use again
Stayed 2 nights in Nov 2024

6/10 Okay

Scott

Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
The hotel has changed a lot weve been staying at this hotel for years the new refurbish room wash lovely very nice especially the shower luxurious staff in barr and restaurant work hard and couldn't do enough for us
Stayed 3 nights in Nov 2024

4/10 Poor

mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Poor
On a business trip, staff were (I hate to say this) unfriendly and one at the bar had fingernails which were disgusting, and he was unshaven etc
Stayed 1 night in Nov 2024

6/10 Okay

Sally

Liked: Cleanliness
Great location and good breakfast. Staff friendly but room tired and no heating in bathroom so chilly.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
On the whole good. Room with three people staying but only two mugs/glasses provided. Tea/coffee/biscuits not replaced when room serviced. Shower dripped, bath plug not working properly. Selection of available on tap beers in bar was poor. Guinness and Worthington both not on.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming staff at reception. Dining staff very friendly. Excellent choice for breakfast. My only criticism was the mattress and we changed rooms as decided to stay longer and they were both the same. They seemed to sag and we ended up rolling in the middle and I have suffered from lower back pain ever since. The hotel is in the middle of an upgrade so hopefully invest in new mattresses!
Stayed 2 nights in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel well situated
Great hotel. Friendly staff ideall situated for a night out in Sheffield. Close to railway station and city centre but also has a big car park. Rooms are recently renovated and very stylish and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

jim

Stayed 2 nights in Oct 2024

10/10 Excellent

Debbie

Stayed 1 night in Nov 2024

4/10 Poor

Neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The + had gone west and the best had gone with it
We’re to start, room was ok but dirty, cobwebs, paint peeling, etc, the Bed was absolutely terrible, it was so saggy I could sleep more than 1 hour before waking up in pain, my wife could sleep in the bed as we rolled together, she ended up on the floor, restaurants drink order wrong, food order wrong, we were shown to table that had not been cleaned when the waitress re stocked the cutlery she left the old cutlery and on the table, I ask for this to be swapped the new cutlery was all loose in her hand so for we new it was the same as she took away, it was truly terrible, the only redeeming feature was breakfast that was great and the lady’s on duty were frendly and very polite. I also report that on our floor 2 riser cupboards had been left open any one could access fuse boxes , plumbing infrastructure etc, reception was in formed of this but 1.5 hours later on our return to the room, cupboards still open shocking will never use Best western ever again.
Stayed 1 night in Nov 2024

4/10 Poor

daniel

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Quays hotel Sheffield
We checked in and staff was really friendly and helpful, we then went to the room to find only one towel and one of the beds with no duvet. We asked reception on the way to the restaurant for these items, the towels eventually turned up without the second duvet. So had to go back to reception to ask again. We then went to the restaurant. The staff was friendly and took our order. Starters come a was really nice. Then there was a delay between the main meal coming out. Once it arrived it was all overcooked and dry.
Stayed 1 night in Nov 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff who fussed over our dog and made I'm very welcome. As this was our first hotel stay with a dog I was very impressed. My only quibble was there was no usb socket to charge my phone. Only on leaving did I discover plugs could be borrowed at reception, I will know for next time.
Stayed 1 night in Nov 2024

2/10 Terrible

Peter

Stayed 2 nights in Nov 2024