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Hard Rock Hotel Shenzhen

5.0 star property

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Photo gallery for Hard Rock Hotel Shenzhen

Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Exterior
Lobby
Rooftop terrace
In-room safe, individually decorated, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Pool
  • Housekeeping

Explore the area

Map
No. 9 Mission Hills Road, Longhua New District, Shenzhen, Guangdong, 518110
  • Mission Hills Ecological Sports Park
    ‪6 min walk‬
  • Shenzhen Guanlan Landscape and Cultural Park
    ‪5 min drive‬
  • Mission Hills Golf Club
    ‪13 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪45 min drive‬

Room options

View all photos for Studio Twin Suite - Executive Lounge Access

Studio Twin Suite - Executive Lounge Access | In-room safe, individually decorated, desk, laptop workspace

Studio Twin Suite - Executive Lounge Access

  • 77 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior King Room (Large Round Bathtub)

In-room safe, individually decorated, desk, laptop workspace

Superior King Room (Large Round Bathtub)

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, individually decorated, desk, laptop workspace

Superior Twin Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Rock Royalty King Room (Large Round Bathtub) - Executive Lounge Access

In-room safe, individually decorated, desk, laptop workspace

Rock Royalty King Room (Large Round Bathtub) - Executive Lounge Access

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Royalty Twin Room - Executive Lounge Access

In-room safe, individually decorated, desk, laptop workspace

Rock Royalty Twin Room - Executive Lounge Access

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio Gold King Suite - Executive Lounge Access

In-room safe, individually decorated, desk, laptop workspace

Studio Gold King Suite - Executive Lounge Access

  • 88 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio King Suite - Executive Lounge Access

Studio King Suite - Executive Lounge Access | In-room safe, individually decorated, desk, laptop workspace

Studio King Suite - Executive Lounge Access

  • 88 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Royalty Gold Room (Large Round Bathtub) - Executive Lounge Access

Rock Royalty Gold Room (Large Round Bathtub) - Executive Lounge Access | In-room safe, individually decorated, desk, laptop workspace

Rock Royalty Gold Room (Large Round Bathtub) - Executive Lounge Access

  • 62 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

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About this property

Hard Rock Hotel Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 3 restaurants
This smoke-free hotel features 3 restaurants, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace and a conference centre are on-site. Change of towels is available on request
Hard Rock Hotel Shenzhen offers 258 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This individually decorated accommodation has separate sitting areas. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Shenzhen. During your stay, you'll be connected to a shopping centre and just a quick walk from Mission Hills Ecological Sports Park. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Hard Rock Cafe
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym and a playground
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 1-minute drive from Mission Hills Ecological Sports Park and 5 minutes from Shenzhen Guanlan Landscape and Cultural Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Shenzhen offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square metres) and includes a conference centre. A rooftop terrace, a complimentary children's club, and an arcade/games room are also featured at the luxury Hard Rock Hotel Shenzhen. Free self parking is available.

This Art Deco Shenzhen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Hard Rock Cafe – This karaoke bar specialises in American cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Sessions – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
GMT +8 Lobby Bar – On-site lobby lounge. Open daily.
Rhythm Kitchen – This theme restaurant specialises in Thai cuisine and serves lunch and dinner. Reservations are required. Open daily.
Room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 150 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • GMT +8 Lobby Bar
  • Hard Rock Cafe
  • Rhythm Kitchen
  • Sessions

Things to do

  • 24-hour gym
  • 36-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Free children's club
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Free children's club
  • Free cot
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (21,528 square foot of space)
  • Meeting rooms

Outdoors

  • In a national park
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property requires guests to wear a swim cap in the pool.

Access methods

Staffed front desk

Pets

  • Pets: CNY 300 per pet, per night
  • Maximum 2 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 150 per person
  • Pet fee: CNY 300 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in December.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hard Rock Shenzhen
Hard Rock Hotel Shenzhen
Hard Rock Hotel Shenzhen Hotel
Hard Rock Hotel Shenzhen Shenzhen
Hard Rock Hotel Shenzhen Hotel Shenzhen

Hard Rock Hotel Shenzhen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 450 out of 827 reviews
Rating 8 - Good. 293 out of 827 reviews
Rating 6 - Okay. 55 out of 827 reviews
Rating 4 - Poor. 14 out of 827 reviews
Rating 2 - Terrible. 15 out of 827 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service and friendly team. very close to MRT
Stayed 15 nights in Nov 2024

8/10 Good

Hao

Stayed 1 night in Sep 2024

8/10 Good

Diego

Stayed 5 nights in Oct 2024

10/10 Excellent

Fadi, Irvine

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, great service and location
Stayed 2 nights in Sep 2024

10/10 Excellent

Hoi Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. With a big shopping mall with loads of restaurants just across the street. The rooms are clean and tidy with a big bathtub. The hotel staff are very helpful and friendly. Will definitely stay there again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ting Pong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath room is excellent and the music in the room is unbeatable
Stayed 1 night in Aug 2024

8/10 Good

keng

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented resort with decent room size. Staff tries to provide best service and can be tricky during peak hours, like checking-in/out, or breakfast hours.
Stayed 1 night in Aug 2024

8/10 Good

Raymond

Travelled with group
Everything is good except breakfast have not enough seat. Ppl have to stay ina long line. During holiday, a lots of family check in therefore a lots of noise from children.
Stayed 1 night in Aug 2024

10/10 Excellent

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Amazing stay, good service, really clean
Stayed 6 nights in Jul 2024

8/10 Good

Lee

Stayed 2 nights in Jul 2024

6/10 Okay

Clement

Stayed 4 nights in May 2024

10/10 Excellent

Gary

Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Stayed 5 nights in Mar 2024

8/10 Good

Wai Shan Dorothh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Shenzhen
Visiting Shenzhen on business. The HRH is modern with comfortable amenities. Front desk staff was amazing (thanks much to Steven).
Stayed 5 nights in Nov 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service
Nice but little bit old
Stayed 1 night in Oct 2023

6/10 Okay

Raph

Disliked: Amenities, property conditions & facilities
the room conditions are below standard. stuff are broken
Stayed 1 night in Sep 2023

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for a good price. I liked the Cafe and the gift shop.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great, if a little too warm, Hotel
Love this hotel, always nice service and some of the best rooms in the city for this price. It's a little out there but easy to get to on line 4. First room on this particular stay was far too warm - temp only going down to 26 - but after two people checking it they gladly moved our room just down the hall. The second room was much cooler. Cafe was open and the food was excellent, too.
Stayed 2 nights in Sep 2021

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
haven
Stayed for 6 nights. The staff were pleasant, the room clean, and most facilities open. We loaned the guitar and record player, used the pool and gym. All in pretty good repair. Across the road is a mall with great eateries and it’s next to Mission Hill’s activities park.
Looking towards hotel from metro station
Record player with random selection
Legendary burger
Standard morning buffet- limited during the week, but epic on the Sunday
Stayed 6 nights in Jun 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family get-away
This place is perfect! Swimming and live music in the hotel. Ice skating, trampoline park, cinema, and bowling at the mall directly across the street...a great get-away for our family! The room was beautiful, spaciuos, and comfortable. We'll be back!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, some facilities lacking.
Great hotel, service was good. Positive, attentive staff. Evening buffet had good choice, but more sweets than savory. Swimming pool and rooftop bar had quite limited opening times and the main bar was closed for the whole stay.
Stayed 3 nights in Apr 2021

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel at fair price
Ive been to other Hard Rock hotels and i felt that other locations have a greater selection on food and entertainment. At the same time, i was expecting a little more from the room itself. But overall it is fair for the price and location.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019