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Metropark Hotel Shenzhen

4.0 star property

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Photo gallery for Metropark Hotel Shenzhen

Front of property
Interior
Comfort Suite | Living area | LCD TV
Executive Suite | View from room
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Room service
  • Air conditioning
  • Gym

Explore the area

Map
2088 Dongmen Road C, Luohu District, Shenzhen, Guangdong, 518001
  • Dongmen Pedestrian Street
    ‪11 min walk‬
  • Shenzhen Grand Theater
    ‪3 min drive‬
  • The MixC Shopping Mall
    ‪3 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪42 min drive‬

Room options

View all photos for Superior Suite，2 Single Beds

Superior Suite，2 Single Beds | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite，2 Single Beds

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite，1 Double Bed

Superior Suite，1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite，1 Double Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Living area | LCD TV

Executive Suite

  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Suite

Comfort Suite | Living area | LCD TV

Comfort Suite

  • 80.0 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed and 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | View from room

Luxury Suite

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite，2 Single Beds

Business Suite，2 Single Beds | 1 bedroom, premium bedding, minibar, in-room safe

Business Suite，2 Single Beds

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Business Suite, 1 Double Bed

Business Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Business Suite, 1 Double Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Metropark Hotel Shenzhen

Central hotel connected to a shopping centre in Shenzhen with free parking
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and conference space.
Metropark Hotel Shenzhen offers 275 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. This accommodation offers separate dining areas and includes desks. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Metropark Hotel Shenzhen, you'll be connected to a shopping centre and within walking distance of Dongmen Pedestrian Street. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 11 minutes by foot from Dongmen Pedestrian Street and a 4-minute drive from Luohu Port
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3660 square feet (340 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Metropark Hotel Shenzhen. Limited free parking is available on a first-come, first-served basis.

This 4-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
On-site venue – This restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 66 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,660 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 AM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 120.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 66 per person
  • Rollaway bed fee: CNY 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Metropark Shenzhen
Metropark Hotel Shenzhen
Metropark Shenzhen
Metropark Shenzhen Hotel
Shenzhen Metropark
Shenzhen Metropark Hotel
Metropark Hotel Shenzhen Hotel
Metropark Hotel Shenzhen Shenzhen
Metropark Hotel Shenzhen Hotel Shenzhen

Metropark Hotel Shenzhen Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 257 out of 1000 reviews
Rating 8 - Good. 512 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Taresa

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel many times before, but many years ago. It is in the help of all the shopping and eating, so the location is 10 out of 10. However, this time I decided to stay with them again. But the hotel is looking super rundown and the hallways and rooms smells like rotten egg. I unfortunately will not be staying at this hotel again.
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff. Very convenient, metro is literally underneath the hotel and it’s surrounded by thousands of shops.
Stayed 7 nights in Jan 2020

8/10 Good

Jim, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ideal for my needs and interests. Sit above the subway, great value, spacious room like a mini sweet with kitchette. Maid was very happy person.
Stayed 6 nights in Dec 2019

2/10 Terrible

Winston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Booking issue
Booking record show confirmed with breakfast but hotel do not have record. It is a screw-up between Hotel, com and Metropark.
Stayed 2 nights in Dec 2019

8/10 Good

Brax, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service
The room type I booked still not available even I checked in the late afternoon time. The staff is nice to change a similar type of room for us.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on top of the Metro, near the food street and the malls. Basically, it is in the heart of all things.
Stayed 4 nights in Dec 2019

8/10 Good

Dawn Bee Guat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we were happy with our stay at Metropark Hotel. Very convenient to take the lift straight down to Shaibu Metro and a lot of shops and restaurants nearby. The room was large and comfortable. They can improve by providing some plates which could be used in the microwave oven. Some teaspoons or stirrers would make it easier when we made our coffee.
Stayed 5 nights in Dec 2019

4/10 Poor

Jane, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People smoke on non-smoking floors with doors open. Smokes were in the air system. Even though we were supposed to be in non- smoking rooms, it still filled with smoke smells and allergens which made all of us sick with some kind of respiratory allergic reactions, such as eyes, nose, throat irritations, itchiness, and coughing. Non-smoking signs were posted, but no policy, such as fines, used to stop smoking violations. House keeping can be better.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with big room, however, the room is pretty run down...
Stayed 3 nights in Dec 2019

10/10 Excellent

Louis, SG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than I expected, before the trip I was reading the comments here and it turns out to be a fine experience for me. First, the hotel location is great just right above the SaiBu metro station(exit A2)which you can take a lift straight up your hotel room. Second, there are a lot of food options within the hotel vicinity, HDL is diagonal across the hotel in the Maoye shopping mall. Third, its a walking distance to the famous DongMen shopping street. The hotel staff are decent and greeted us when we are taking lift. The hotel room is huge and in fact its basically a suite, it has a living room and a bedroom. The decoration and fixture are pretty outdated, beds are really hard but was given a choice to select from a range of pillows.
Stayed 5 nights in Nov 2019

2/10 Terrible

mouniffawaz, Beirut

Disliked: Staff & service, amenities, property conditions & facilities
You get an old suite for a room rate. If you don’t know Chinese, you are killed.
Stayed 1 night in Nov 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
Convenient location to places to eat and shop, and direct exit (A2) from Shaibu MTR. Rooms were big and clean though the toilet was a little small. Staff were friendly and helpful. Luggage storage service could have be better. There were 6 of us with 12 luggages after check-out, yet we were just asked to leave them in the lobby and doesn't seem very secure (1 luggage tag for the 12 bags). It is only upon prompting that the staff took a filmsy string to tie the luggages together.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, very clean, but I see have Kitchen but no facilities to cook. Also Internet very poor
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
This location is advertised as being 3 mins of drive from commercial city/shopping area. where it takes over 15 mins to get there by car. Imagine all your shopping items in hand waiting for cab to take you back and then fork over quite a bit for cab. not cool. EXPEDIA didnt help at all with the extreme disappointment and false info. Not happy
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Not up to standard
Hotel was not up to 4 star standard.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

SIU HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

yeeseng

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We book 4 rooms and check in at 1am. the receptionist auto upgrade all of our rooms.The location is great. Eateries around the hotel is available even after midnight. MTR is just below the hotel. Very convenient
Stayed 3 nights in Oct 2019

6/10 Okay

wai k

Liked: Cleanliness, room comfort
Chinese American, live in USA. Worldwide traveler
The location is good, but direction is hardly to find, it’s simple to put subway exit A2, it would make much easier, take me hours and no body knows the name of the hotel “Metropark “, one of the subway customers service center said only in Hong Kong, not in Shenzhen area. Hotel is very old, WiFi is a joke, breakfast is very good, this is my third choice hotel if I need a hotel in Shenzhen.
Stayed 2 nights in Oct 2019

4/10 Poor

EDWIN

Disliked: Staff & service
No Basic Standard Hotel!!!
Guest Services are absolutely bad for hospitality industry. Poor management, Front Office promises.. but never fulfilled, causing embarrassment and losses to my business arrangements. Security guards not helpful & lazy, yet telling the guests false facts and illogical explanations. Room services... unfriendly and full of excuses, taking guests as 'FOOL'. Appreciated, if the hotel management can be in touch with me directly. The staffs are not qualified to be in the hospitality industry, Customer / Guests Training is definitely a MUST!!
Stayed 3 nights in Oct 2019

8/10 Good

Ronnie

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Good Location, lots of restaurant nearby. Rooms are big and clean.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible by lift from MRT station exit. Hotel a bit old but room well maintained.
Stayed 6 nights in Sep 2019