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Reception folks are very unfriendly and grumpy. Room has no soap and towels were very old and dirty. bathroom has no towel holders and ac water is dripping on head.
Bharathi
Stayed 2 nights in Sep 2023
6/10 Okay
VINOD
Travelled with family
4 Feb 2020
Vinod Kumar
Need lot of improvement in room ,leaking bathroom and fittings falling ,no amenities despite good amount paid for family room
The manager denied a room booking when we arrived there and after arguing for half an hour allocated a small dirty room. The linen was torn and the room didn't have the facilities shown on the website. Very limited breakfast option. Don't ever take the breakfast package.
Rashmi
Stayed 3 nights in Oct 2019
4/10 Poor
Anusha
Travelled with family
21 Sept 2019
Disliked: Cleanliness, staff & service
not satisfactory
It is not upto our expectations .Reseption response was avarage. The rate you have charged and services you provided doesnot match. Every area has to be improved.
A/C did not work for two nights. Gave RO water with full soapy smell in it. No Wi fi. Paid pretty good for the rooms per day but pathetic service and maintainence. Didn’t even offer any reduction until I asked for it. Reduction was 800 ra. Will strongly suggest not to book this hotel. V bad experience. The manager even didn’t see me to address my issues. Very disappointing.
The location of the hotel is awesome. Room condition is ok, but bathrooms are bad. Hot water doesn’t come always. Water Flaucet looses and doesn’t work properly. Bathroom cleanness was very bad.
Verified traveller
Stayed 1 night in Jul 2019
6/10 Okay
Verified traveller
Travelled with family and small children
6 Jul 2019
Disliked: Amenities
only 4 bottles of water per day for family of 5 people. If needed more we need to buy from restaurant. AC did not work properly. Amenities provided are not satisfactory. My famiky not happy with the stay.
Verified traveller
Stayed 2 nights in Jul 2019
2/10 Terrible
Ajay
6 May 2019
Liked: Room comfort
Disliked: Cleanliness, staff & service
Avererage stay
The rooms were good, but the towels provided were dirty and torn. Though in the booking confirmation is was mentioned breakfast complimentary, but we were asked to pay for it. Restaurant is non-ac and needs to be more pleasent.
The rooms are smelly and bath room is horrible. No room service at all during the entire stay. Don't accept credit card. Towels are horrible and towels are not replaced during the stay. Very very poor facility.
It was unhygienic. Cockroaches and mosquito made life miserable. Staff at reception was not available at reception at the time of check in and made us wait for half an hour,
Deepak
Stayed 1 night in Aug 2017
2/10 Terrible
Pradeep
27 Mar 2017
Disliked: Cleanliness
Hotel City Point need to work on customer service
Stay was just fine, Hotel City point did not provide what was marketed as complimentary such as wi-fi, breakfast. Whats more troublesome was A/C in the room was just was cooling.