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Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

Exterior
Outdoor pool
Lobby
Café
Minibar, in-room safe, soundproofing, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
201 Balestier Road, Singapore 329926,, Singapore, SIN, 329926
  • Mount Elizabeth Novena Hospital
    ‪15 min walk‬
  • City Square Mall
    ‪15 min walk‬
  • Mustafa Centre
    ‪16 min walk‬
  • Paya Lebar (QPG-Paya Lebar Air Base)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette

  • 41 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Queen Bed, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette (High Floor)

  • 41 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette (High Floor)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed (High Floor)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Single Beds (High Floor)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

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4.5 out of 5, Wonderful, (1003)
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includes taxes & fees
5 Feb - 6 Feb
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About this property

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

Hotel with free breakfast, near Mustafa Centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel offers 231 accommodations with minibars and a safe. Televisions come with satellite channels.

Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in May 2023.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express and Suites Singapore Novena, an IHG Hotel. During your stay, you'll be within walking distance of Mustafa Centre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at The Great Room
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, 2 meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Mustafa Centre and a few minutes from Bugis Street Shopping District
  • Pets welcome for a fee
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 4413 square feet (410 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Holiday Inn Express and Suites Singapore Novena, an IHG Hotel. For a fee, parking is available. A complete renovation of Holiday Inn Express and Suites Singapore Novena, an IHG Hotel was completed in May 2023.

This 4-star Singapore hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
The Great Room – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SGD 8.72 per day)

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Great Room

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms
  • 4,413 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: SGD 150 per pet (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: SGD 8.72 per day
  • Pet fee: SGD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Hotel
Quality Hotel Marlow
Quality Hotel Marlow Singapore
Quality Marlow
Quality Marlow Singapore
Quality Hotel Singapore
Quality Inn Singapore
Singapore Quality Inn
Quality Hotel Marlow

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 318 reviews" "
Rating 8 - Good. 104 out of 318 reviews" "
Rating 6 - Okay. 18 out of 318 reviews" "
Rating 4 - Poor. 6 out of 318 reviews" "
Rating 2 - Terrible. 5 out of 318 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Healthy Stay
My sister and I stayed at the Holiday Inn Express and Suites for 10 days while I recovered from surgery. On our second day at breakfast, we were warmly greeted by the ever-cheerful Mr. Allan Yeo and Anna Ngyen. They consistently asked how I was feeling and wished me a speedy recovery. Their genuine concern made me look forward to breakfast each day. Another friendly staff member is Ms. Maureen, who handles guest registration. She truly makes a difference in our check-in experience.
Stayed 10 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Zbigniew

Stayed 5 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

potato

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 5 nights in Oct 2024

10/10 Excellent

potato

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with the holiday inn is wonderful,and I appreciate the excellent service
Stayed 2 nights in Oct 2024

8/10 Good

junior Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good overall. The room was clean and comfortable. All the staff members were very helpful and professional in their conduct. We had a lightning issues in our room and they address it right away and when itnwas discovered that it would take some time to resolve they actually moved us toba different room that was an upgrade from our previous room. The food was very good overall. We certainly recommend this hotel to anyone who is looking for a good place to stay.
Stayed 6 nights in Oct 2024

10/10 Excellent

glory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, housekeeping staff is great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely be staying here again. The staff are really amazing and very accommodating and made myself very much at home.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and courteous staff. Though we had issue about dining. The restraunt is supposed to close at 10 PMwith kitchen closing at 9:30 PM. We reached at about 9:20 PM and were turned down saying kitchen is already closed. This was really a disappointing experience. We called on our way to check about timings and we were told 9:30 PM
Stayed 2 nights in Sep 2024

8/10 Good

Daniel

Stayed 4 nights in Sep 2024

8/10 Good

Dale Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy with great staff. Room was good for adult and child as we needed with appropriate facilities.
Stayed 5 nights in Sep 2024

6/10 Okay

Grace Mei Yen

Stayed 2 nights in Aug 2024

8/10 Good

KA LOK

Liked: Cleanliness, staff & service, property conditions & facilities
Travel is good.
Stayed 2 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a highway road frontage, definitely not quiet!
Stayed 6 nights in Sep 2024

10/10 Excellent

Lee Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

10/10 Excellent

chiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in. Staff were friendly and helpful. Excellent complimentary breakfast. Competitive priced lunch and dinner with hotel guest discount. Guest have complimentary use of pool and gym. Bottle water is complimentary. Rooms are perfectly adequate in size. Air conditioning is individually controlled in each room. The nearest train station is approximately 15 mins walk which is challenging in the heat and humidity. There is a bus stop near the hotel. If we visit Singapore again we would be happy to stay here again
Stayed 10 nights in Sep 2024

8/10 Good

Padma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this place for 7 nights. Very clean and convenient area. Staff was very helpful in giving us directions to places or any information we needed. Richard at the front desk was very accommodating great customer service. He was our go to person. Thank you Richard. Housekeeping staff was amazing. Breakfast was the best. Lots of choices for vegetarians. Will definitely stay there again if visiting Singapore.
Stayed 7 nights in Sep 2024

8/10 Good

Mark Oliver

Stayed 1 night in Sep 2024

8/10 Good

Bevin

Stayed 4 nights in Aug 2024

10/10 Excellent

Wilfredo, Bayamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is not excellent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Dear Sir Attention: General manager I recently stayed at your hotel for three nights, and I must say it was the most unpleasant hotel experience I’ve had in 55 years of travel. Upon checking in, I encountered an exceptionally rude receptionist who told me to "get out of his hotel." He refused to provide me with the Wi-Fi password and even demanded that I apologize to him. When I pointed out that it wasn't his hotel and that he should apologize for his behavior, he remained unapologetic and continued to be uncooperative. I was already dealing with several other issues, and this unprofessional treatment only added to my frustration. Eventually, management intervened and offered to upgrade my room. While I reluctantly accepted the upgrade due to time constraints, I felt it was a poor attempt to rectify the situation. Overall, my stay was far below what I would expect from a reputable hotel, and I would not recommend this location to others UK
Stayed 3 nights in Aug 2024

10/10 Excellent

April Andrea Sicad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024