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Hotel Serenella

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serenella

Seasonal outdoor pool, pool umbrellas, pool loungers
Comfort Double or Twin Room, Balcony | Room amenity
Sun deck
Sun deck
View from property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping

Explore the area

Map
Via Punta Staffalo 1, Sirmione, 25019
  • Church of San Pietro
    3 min walk
  • Center Aquaria Spa and Wellness Center
    3 min walk
  • Church of Santa Maria della Neve
    7 min walk
  • Verona (VRN-Valerio Catullo)
    59 min drive

Room options

View all photos for Deluxe Suite, Balcony

Deluxe Suite, Balcony | Down duvets, in-room safe, desk, soundproofing

Deluxe Suite, Balcony

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Double or Twin Room (No Balcony)

Basic Double or Twin Room (No Balcony) | Down duvets, in-room safe, desk, soundproofing

Basic Double or Twin Room (No Balcony)

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Down duvets, in-room safe, desk, soundproofing

Superior Double Room, Balcony

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double or Twin Room, Balcony

Comfort Double or Twin Room, Balcony | Down duvets, in-room safe, desk, soundproofing

Comfort Double or Twin Room, Balcony

  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Hotel Sirmione e Promessi Sposi

Pool
Hot tub
Breakfast included
Spa
4.4 out of 5, Excellent, (1045)
The price is €133
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Sirmione e Promessi Sposi

About this property

Hotel Serenella

Hotel in Sirmione with seasonal outdoor pool and bar/lounge
Along with a bar/lounge, this smoke-free hotel has a poolside bar and a snack bar/deli. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a library and a garden are on-site. Change of towels is available on request
Hotel Serenella offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. Flat-screen televisions come with digital channels. Bathrooms include bidets and complimentary toiletries. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Serenella. During your stay, you're just a quick walk from Church of San Pietro. Features include free WiFi in public areas, plus a poolside bar and breakfast (surcharge).
  • Free Wi-Fi in some public areas
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a lift and a terrace
  • Steps from Church of San Pietro and Center Aquaria Spa and Wellness Center
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a library, and a terrace are also featured at Hotel Serenella.

This 3-star Sirmione hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 5 per day); reservations required
  • Return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are available for EUR 15 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Nearby parking fee: EUR 5 per day (1476 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Serenella Hotel
Hotel Serenella Sirmione
Hotel Serenella Hotel Sirmione

Hotel Serenella Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 320 reviews" "
Rating 8 - Good. 87 out of 320 reviews" "
Rating 6 - Okay. 17 out of 320 reviews" "
Rating 4 - Poor. 11 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We wanted to come to Lake Garda for our honeymoon as it looks absolutely beautiful! We was not disappointed. The area is amazing and we are so glad we went. The hotel was alright. First night we had a normal room which from pictures we thought would be lovely but it wasn’t up to scratch! The shower over flowed into the bedroom when used. The room we also had only had one charge point, very weird. The balcony’s with the normal rooms are not great they need a bit of TLC. So being our honeymoon we made the decision to upgrade to one of suites, which was an extra €40 a night. But with that €40 it is worth it. The shower doesn’t leak into the room. We had not one but two plugs! The balcony’s were cleaner and had a small view of the lake which was nice. The staff when asked for anything during the day was so nice and helped us with anything we needed. In the evening the staff was not the best. We was treated a little like we was a big inconvenience and was made to feel bad if we needed anything. Trust me with this place they don’t like to give yah toilet paper so we had to ask a few times for them 😂 The bar is nice but only open 12-6. They don’t take cash and every gets charged to your room so make sure to keep track of that which I did and we wasn’t over charged anything which is good. Overall it was good but if you can afford it I’d spend and extra €50 a night else where or spend it on the suites at this place because they are worth it to be fair.
Stayed 5 nights in Aug 2024

8/10 Good

Jane Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
You can always tell a family-run establishment; their heart & soul is on display. The custom-made breakfast was amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great
Stayed 1 night in Jul 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was exceptional first rate experience
Stayed 1 night in Jul 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Natalie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s o.k.
Location was fantastic but hotel was very dated especially our room. It was clean though. The parking is off site and tricky to find and it has to be said, the owner (male) was not helpful when I said that my boyfriend was having trouble locating it. In fact, he snapped “it’s behind the church” in a rude manner. He also snapped that check out is not until 8am and we should have read that in our rooms (we needed to leave at 7:30am for a tour). The bill was already paid so it wasn’t an issue. He just made us feel unwelcome to be honest. The anircon in the room worked but the decor felt like a time warp from 1991 and they didn’t provide bottled water nor was the bar open late to get water which is a bit of a shock on our first night there during a heatwave. Other than that, the rest of the staff were nice in the hotel and location is great for walking into the town for dinner. It was safe also.
Stayed 2 nights in Jul 2024

2/10 Terrible

Sundeep

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning not even fans in the hotel communal areas makes anywhere outside of our hotel room unusable in 35 degree heat. Beds are rock hard like sleeping on concrete. Basic room is tiny with a view onto a wall. Staff not willing to even let us check in until 1pm after arriving on an early flight. Had to change our hotel after one night. Horrible attitude and unfriendly staff. Felt unwelcomed. Would not recommend. Extremely basic small hotel. Shame because location is great. Would not go to the lake from their jetty felt unclean. Total waste of money and a stressful start to our holiday. Stayed at Hotel Continental next doors completely different league of hotel was outstanding.
Stayed 8 nights in Jul 2024

10/10 Excellent

Kira

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a gem in sirmione. wonderful service, and especially loved the private dock access. will definitely be returning
Stayed 4 nights in Jul 2024

10/10 Excellent

Claire Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 1 week stay at hotel serenella. Old fashioned style (in a good way - lovely old couches and antique furniture), lovely staff. Small pool area but also has lovely pier onto the lake with sunbeds and shady area. Quiet but only a few mins walk to the busy parts of sirmione. No issue ordering breakfast ahead of time as its easy to change what you want or change the time the day before - or choose once and leave it for the whole stay - not the hassle some people say it is. Breakfast was lovely and the poolside bar served food and drinks up to 6.30. Would definitely stay again.
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The lake access is the winner for this area
Pros: - The lake access via the hotels own private area/jetty is fantastic. There are only around 10 sun beds though, but we got a spot every time we went down. - You can take drinks / pay for delivery of drinks and food over to the jetty. - All the staff were super friendly and helpful. - We didn’t have the breakfast, but it looked amazing and good value for the amount and quality of food you got. - It’s around a 10 min walk (max.) from the ferry. You can get this direct from Desenzano and other local towns - it’s very affordable per person, and much better than taking the bus from the main part of Sirmione. It’s a long walk from the main town of Sirmione (we did this from the hotel down to the local supermarket and it was almost an hour). - Very affordable bar and tourist tax compared to other parts of Italy. - great value for what you got in this area. Cons: - We paid for the no balcony room and got a pretty tired, small room over looking the hotel car park. The shower was a little broken, and the soap dispenser fallen off the wall. - The bed was very hard and pillows not great, so we didn’t sleep all that well.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully helpful owner and staff. Sun beds on the lake a big plus. Would highly recommend staying here.
Stayed 3 nights in Jul 2024

6/10 Okay

Rory

Travelled with partner
Liked: Cleanliness, amenities
The breakfast is glorious and the private dock is really nice and quiet. However the beds and pillows were very firm. Didn't bother me too much but my girlfriend had trouble sleeping.
Stayed 2 nights in Jun 2024

6/10 Okay

Carlie

Stayed 3 nights in Jun 2024

10/10 Excellent

Digby, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Serenella was fantastic. It was located in a wonderful old part of the town. The staff was welcoming and professional. Everything could be reached by walking and there were wonderful restaurants to eat. Directions from the Hotel were excellent and they were very quick in responding to any of your questions. We had a wonderful stay, and we would certainly recommend it
Stayed 1 night in May 2024

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great easy service to order drinks/food Ordered a grilled veg toastie was amazing!!! Bed was comfy, room was cute, pool was cold but lovely and relaxing area.
Stayed 1 night in May 2024

10/10 Excellent

Barry, Limerick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning of the property was excellent and constant. Beautiful touches in a very nice hotel.
Stayed 6 nights in May 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and convenient to thermal baths!
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very sweet spot in an amazing location. Right at the quiet tip of Sirmione, surrounded by much more expensive places. This place is modest and charming with many quirky little decorative touches. We loved it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

ROCIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay In Sirmione
The hotel was great, the only difficulty for us with no car was getting to it as it is a long walk from the castle specially pulling suitcases.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with family
Sarah and her staff were delightful and welcoming. Location of hotel is perfect. Would stay there again.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
It was extremely inconvenient to get to the hotel, because of his central location. No one at the hotel informed us about. We were only asked for the car's plate number. Also, the online photos do not really reflect the reality of the place. Bathrooms are old and rooms are pretty small.
Stayed 2 nights in Sep 2023