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Sofia Balkan Palace

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sofia Balkan Palace

Reception
Exterior
View from room
Front of property – evening/night
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Room service

Explore the area

Map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Vitoshka Boulevard
    ‪1 min walk‬
  • Saint Nedelya Church
    ‪1 min walk‬
  • Church of St. George
    ‪2 min walk‬
  • Sofia (SOF)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite with King Bed

  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite with King Bed

  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Executive Twin Room

Eco-friendly toiletries, hair dryer, bathrobes, towels

Executive Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Single Beds

Similar properties

Front of property

Grand Hotel Sofia

Pet-friendly
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (1001)
The price is €132
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Grand Hotel Sofia

About this property

Sofia Balkan Palace

Hotel with a fitness centre, steps from Church of St. George
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at Sofia Balkan Palace. During your stay, you're just a quick walk from Yellow Pavement. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the central location and the breakfast
  • Steps from Church of St. George and 4 minutes on foot from Sofia Central Mineral Baths
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and 7 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13563 square feet (1260 square metres) and includes a conference centre. A fitness centre, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sofia Balkan Palace. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Sofia hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Stardust restaurant – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

Bulgarian, English, German, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 21 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre
  • Stereo

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (13,563 square foot of space)

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 59.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 1.67 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self-parking fee: EUR 21.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Peter, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness
Taxi cannot stop in front, but some distance away. No heating in room Very convenient location for walking to see all the major sights
Stayed 1 night in Oct 2024

8/10 Good

Ram

Central location
Stayed 2 nights in Oct 2024

8/10 Good

Ram

Travelled with family
Liked: Amenities
Location is great. Service not so much
Stayed 3 nights in Oct 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Keith

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This hotel is very convenient to walk around Sofia, shops, sights, restaurants etc. The staff are friendly and helpful. It is let down by shoddy room cleanliness and servicing. Basic supplies were not always replenished. And the rooms need more thorough cleaning.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
perfectly located for shopping, dining and visiting main churches and museums.
Stayed 1 night in Oct 2024

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location withing the walking city, restaurants, stores, museums. Definitely will use on my next trip to Sofia.
Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Stayed 2 nights in Oct 2024

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness
The hotel is not a 5-star property. Our room wasn't cleaned, the bed/towels were not changed. No apologies. Even though it was renovated but looks dirty maybe because they don't clean well enough. Considering it all it's overpriced. I will not stay there again. There are other, much better options in the area
Stayed 1 night in Aug 2024

2/10 Terrible

William

Stayed 1 night in Sep 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very classy hotel. learning how to operate light switch was a challenge, but that is part of the fun of traveling.,
Stayed 2 nights in Oct 2024

10/10 Excellent

Maisie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1am but there was still staff to check us in. The property itself is presented well and we had a little balcony with amazing views of the palace. The location was fantastic with many dining options close by. The breakfast was excellent and we will definitely stay here when we are back in Sofia.
Stayed 2 nights in Oct 2024

10/10 Excellent

Albena

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Andria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room was not ready at the time of chechin, offered to cover the upgrade for room with shower requested. Breakfast (add fee) is excellent.
Stayed 1 night in Oct 2024

10/10 Excellent

Miron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a favorite place to stay in Sofia. Some floors have been completely renovated, while others have retained their original charm. One side overlooks the church, which is quite scenic, while the other overlooks an archeological site that the city of Sofia has neglected for the last ten years. The hotel is fantastic. The front desk operates 24/7, and the area is safe. It's an excellent place for business and leisure. If you have an early flight, get a cab, but for everything else, there is a direct subway train to SOF Terminal 2, which takes about 40 minutes. It's at the "Serdika" subway station between "Vitoshka" and "Largo."
Stayed 1 night in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Oct 2024

8/10 Good

Senthilnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location among the best in Sofia
Stayed 1 night in Oct 2024

10/10 Excellent

Ray

Stayed 3 nights in Sep 2024

8/10 Good

Tram

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to all attractions but the room service was slow.
Stayed 3 nights in Sep 2024

10/10 Excellent

Milan

Liked: Cleanliness, amenities, property conditions & facilities
This is VIP property but the reception has no idea what is VIP membership- they are surprised I ask for free room upgrade. Same frustration with reception on my check out : As a VIP gold member you get 20% discount on food & beverage, but I am being told “No”. The hotel is nice historic property in best Sofia location. The reception staff should attend a training about VIP members treatment.
Stayed 3 nights in Sep 2024

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great hotel with a great staff! A similar luxury hotel in some other cities would be unaffordable for me. I am grateful for this very reasonably-priced luxury hotel!
Stayed 4 nights in Sep 2024

10/10 Excellent

Vasil

Stayed 1 night in Sep 2024

2/10 Terrible

Samee

Travelled with partner
Disliked: Staff & service, amenities
A few staff members were quite racist, upon arrival asking us why we didnt have luggage in a very judgemental way. The biggest problem was the bulgarian bar tender. Made us feel extremely uncomfortable for sitting in the poung/bar area a few times.
Stayed 3 nights in Sep 2024

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely designed hotel in the centre of Sofia
Right in the centre of Sofia. Metro station in front of the hotel. Well kept large room. Very good breakfast. Luxury design from 1950s with recent equipment.
Stayed 3 nights in Sep 2024