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Le Relais du Lac

3.0 star property

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Photo gallery for Le Relais du Lac

Aerial view
Exterior
Steam room
Deluxe Suite | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
1675 Avenue Touring Club, Soorts-Hossegor, Landes, 40150
  • Lac d'Hossegor
    ‪2 min walk‬
  • Plage Centrale
    ‪7 min drive‬
  • Hossegor Beach
    ‪7 min drive‬
  • Biarritz (BIQ-Pays Basque)
    ‪35 min drive‬

Room options

View all photos for Premium Room

Premium Room | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Premium Room

  • 19 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Triple Room, Lake View

Superior Triple Room, Lake View | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Superior Triple Room, Lake View

  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room

Superior Double Room | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Superior Double Room

  • 19 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Deluxe Suite

  • 35 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Memory-foam beds, in-room safe, iron/ironing board, cots/infant beds

Standard Double or Twin Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Le Relais du Lac

Lakefront hotel in Soorts-Hossegor with a sauna
This smoke-free hotel features a sauna, self parking and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance and a banquet hall.
Le Relais du Lac offers 29 accommodations with a safe and complimentary bottles of water. Beds feature memory foam mattresses. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Le Relais du Lac, you're just a quick walk from Lac d'Hossegor. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and meeting rooms.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, meeting rooms and multilingual staff
  • On-site recreation includes a steam room and a sauna
  • Steps from Lac d'Hossegor and 5 minutes on foot from Plage du Rey
  • Pets welcome for a fee
As a guest of Le Relais du Lac, you'll find a sauna, a terrace, and multilingual staff. WiFi is free in public spaces. Le Relais du Lac also features room service (during limited hours) and a front desk safe. Parking is available for a fee.

This 3-star Soorts-Hossegor hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (EUR 30 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8 for children

Things to do

  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 20 per pet, per day, plus a deposit of EUR 200 per stay
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Uncovered self-parking fee: EUR 30 per day
  • Pet deposit: EUR 200 per stay
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Relais Lac Hotel Soorts-Hossegor
Relais Lac Soorts-Hossegor
Le Relais du Lac Hotel
Le Relais du Lac Soorts-Hossegor
Le Relais du Lac Hotel Soorts-Hossegor

Le Relais du Lac Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 181 reviews
Rating 8 - Good. 62 out of 181 reviews
Rating 6 - Okay. 33 out of 181 reviews
Rating 4 - Poor. 19 out of 181 reviews
Rating 2 - Terrible. 10 out of 181 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Calme mais vieillissant
L’équipe était très sympa, ils nous ont aidé avec nos valises etc. L’hôtel n’est pas en bon état, très vieillissant, par contre, la vue est incroyable,le lit était confortable et l’hôtel est plutôt calme.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with air conditioned rooms. Very comfortable and a nice view of the lake. My only comment is that is it not close to many restaurants, but this is no issue if you have your own car.
Stayed 2 nights in Jul 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were fantastic. The lady at check in was very helpful and the location is beautiful.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé hotel was being renovated and the workmen were laying floos and decorating. This made it noisy and smelly. The hotel was overpriced but the room was directly on the lake
Stayed 1 night in Mar 2019

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and reasonably priced in Hossegor.
A decent place to stay. The room was modern and clean. On the site for booking it said double or twin room but didn't seem to have an option to choose. When we got there we asked for a twin room, was told it was a double on the booking but they found us a nice twin instead. Friendly at reception.

6/10 Okay

David, London

Hotel pretty basic. Rooms were bit depressing
Room mix up, ended up with a double rather than a twin. This is the booking website (Expedia) rather than the hotel I believe. Just a modest so so hotel. E75 for twin room which I guess is OK.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lakeside hotel in Hossegor
Brilliant position on the lake side. Room was good and bathroom but unfortunately the bed was probably about the most uncomfortable bed I have ever slept in. Shame really because everything else was good.

10/10 Excellent

Susanne, Peniche, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Had a fabulous welcome by the multi-lingual staff with lots of smiles :-) My room was facing the road but was really pretty and spacious. The hotel is not super modern, but is full of charm and character which I like. I slept really well and wish I could've stayed longer. Also great location right by the lake and just a short stroll to town.

4/10 Poor

Chris, Marcoola qld Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great for us
Stayed in a cold not so good room, not up to scratch,on bottom floor

6/10 Okay

Lee, Nottingham

Would use again for a business
Was perfectly acceptable for an overnight business trip.

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

retired couple, Southern England

Liked: Staff & service
Disliked: Cleanliness
hotel on lakeside at Hossegor
Lovely location, but hotel a bit tired. There was insufficient parking, especially as we needed accessibilty due to mobility issues. Bathroom was not great - the door wouldn't close and there were dirty finger marks where others had obviously tried to push it shut. Basin plug was non-functional. We didn't have breakfast as it was expensive. Standard rooms face a very noisy and busy road.

10/10 Excellent

jean François

Stayed 1 night in Oct 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLEMENT HORRIBLE
Photo clairement mensongères ! Une honte. Chambre humide pleine de moisissures. La salle de bain est dégueulasse et minuscule avec le minimum syndicale (petit miroir tout rouillé, douche pleine de rouille et de crasse, le papier toilette (ou papier de verre) est un distributeur de feuille par feuille comme dans les toilettes publique). Les murs sont pleins de traces noires et la peinture toute craquelée. Le lino pleins de trou de cigarettes… et j’en passe. TOUTE LA NUIT un bruit d’eau qui coule NON STOP. Nous n’avons pas pu dormir. Si nous avions pu trouver autre part où dormir nous serions parti en pleine nuit. Si c’est une caméra cachée, merci de le signaler la blague a assez duré.
Salle de bain « Luxueuse »
Douche propre et entretenue
Distributeur de papier toilette
Stayed 1 night in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Hotel sitié dans un cadre magnifique. Calme, grande chambre et grande salle de bain. Bon acceuil. Tout était parfait
Stayed 1 night in Nov 2024

4/10 Poor

alias

Disliked: Cleanliness, staff & service, property conditions & facilities
Je déconseille
je déconseille cet hotel, moisissures aux murs, impossible de se connecter au wifi, la directrice de l'hotel, désagréable et mal éduqué, pas de volet pour une chambre en rez de chaussée donnant sur une promenade, on entend les voisins aux toilettes et prendre une douche. Les seuls points positif c'est le garcon de l'accueil qui a été très pro et la vue...
Stayed 2 nights in Nov 2024

4/10 Poor

Christelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DÉCEVANT !!!
La vue de la chambre sur le lac est superbe. La deco et la surface sont convenables. Toutefois certains points sont à améliorer : pas de WIFI dans la chambre, des travaux de rénovation seraient à prévoir (bas de douche, porte de la salle de bain), une odeur d’humidité dérangeante et une insonorisation inexistante. Nous étions au RDC, nous entendions nos voisins du dessus et sur les côtés comme si ils étaient avec nous. Séjour décevant même si le prix de la chambre était correct.
Stayed 1 night in Nov 2024

10/10 Excellent

Youlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Emmanuel

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Juste une honte !
serviette de bain sale, eau stagnante dans la baignoire, fuite d’eau du lavabo de salle de bain, bouilloire sale, eau laissée dans la machine à café, escalier et couloir de l’hôtel usé et salle ! Le tout pour une chambre King Size de luxe !!! 130 € pour ça, c’est très très cher ! J’en rajoute ? Gilles
Stayed 1 night in Oct 2024

8/10 Good

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil.juste salle de bain joints du carrelage pas très net encadrement de porte avec moisissures. Chambre rien à dire literie confortable
Stayed 2 nights in Jul 2024

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end Landais
Séjour court mais agréable, la vue sur le lac est magnifique et apaisante.
Stayed 1 night in Jul 2024